The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... Voir plus
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Établissement
Changer d'établissement6950 Northeast 14th Street, Suite 31, 50023 Ankeny, Iowa, US
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Lisez les avis des autres
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Voir plus
L'entreprise a répondu
I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Voir plus
L'entreprise a répondu
The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, Etats-Unis
- 15154171185
We overthink pests so you don't have to.
4,3
Excellent
102 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The guy that came to our house was top…
The guy that came to our house was top notch! So kind, easy to talk to and did a great job tending to our needs. Hope he services our house again!
14 août 2025
Réponse de Aptive Pest Control - Des Moines
Hi Tony,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was kind, approachable, and took great care of your home. At Aptive, we pride ourselves on providing personalized service that meets each customer’s needs, and it’s wonderful to know this visit made such a positive impression. We’ll be sure to pass along your kind words, and we look forward to servicing your home again in the future.
-Jasmine
He didn’t knock on the door to talk to…
He didn’t knock on the door to talk to me.
I get an email soon after his work wanting to know how he did. How am I supposed to know? It takes several days to see if any insects are still around after treatment
27 août 2025
Réponse de Aptive Pest Control - Des Moines
Hi Steve,
Thank you for sharing your feedback. I understand how frustrating it can be to receive a follow-up email before having the chance to see the results of your treatment. Pest control often takes a few days to see the full effects, and we want to make sure you have the time and information needed to accurately evaluate the service.
I also understand your concern about not being able to speak with the service professional directly. At Aptive, we aim to provide clear communication and a personal touch, and your feedback shows we can improve in this area.
Please reach out to our team if you have any ongoing concerns or notice continued pest activity. We want to make sure your home is fully protected and that your experience with Aptive reflects the quality and care we stand behind.
-Jasmine
The worst!
The spray they use to kill insects is useless. I’ve had them come out several times and it does no good. Do not waste your money on something that doesn’t work.
19 août 2025
Réponse de Aptive Pest Control - Des Moines
Hi there,
Thank you for sharing your feedback. I’m sorry to hear that your recent experiences haven’t met your expectations. At Aptive, we take pest control seriously and want to make sure every home receives effective treatment. I’d like the opportunity to review your account and schedule a follow-up visit at no additional charge to ensure the service is addressing your concerns.
If you’re open to it, please reach out to us at socialmedia@goaptive.com and provide your service address so we can make this right. Your satisfaction is important to us, and we want to make sure you see the results you were promised.
-Jasmine
Staff are helpful and provide and…
Staff are helpful and provide and explanation and pictures of what they are doing.
17 août 2025
Réponse de Aptive Pest Control - Des Moines
Hi Nancy,
Thank you for sharing your feedback! We’re glad to hear that our team has been helpful and provided clear explanations along with pictures of the work being done. At Aptive, we strive to provide not only effective pest protection but also transparency and peace of mind for our customers.
We truly appreciate you choosing Aptive and look forward to continuing to keep your home protected.
-Jasmine
No one showed up at 4pm or later on…
No one showed up at 4pm or later on Friday the service of this company is so bad can't wait toget out of the contract
21 juillet 2025
Réponse de Aptive Pest Control - Des Moines
Hi Charles,
We’re truly sorry to hear about your experience and the missed service window on Friday. That’s not the level of reliability we aim to deliver at Aptive, and we completely understand how frustrating it is to be left waiting—especially without communication or follow-through.
We appreciate you bringing this to our attention and want to make things right. Our team is reviewing your account to understand what went wrong and ensure it doesn’t happen again. If you're open to it, we’d love the chance to turn this around and show you the level of care and professionalism we’re committed to at Aptive Environmental.
Please reach out to us at socialmedia@goaptive.com so we can look into this further and find the best resolution for you.
-Jasmine
Bryan was very polite …
Bryan was very polite I told him what I wanted done but it seems it was not done enough. Bugs in garage. Shed bees in shed. Side of house with benches recycle containers showed when you moved them all kind of bugs. Bees. Ants Came out.front porch Needs to be done again
575 Herbert Lane Brick Nj
16 juillet 2025
Réponse de Aptive Pest Control - Des Moines
Hi there,
Thank you for your thoughtful feedback. We're glad to hear that Bryan was polite and respectful during his visit, but we’re sorry to learn that the treatment didn’t fully meet your expectations. At Aptive Environmental, we want to make sure every area you mentioned—especially the garage, shed, and porch—receives the attention it needs. We’ve gone ahead and submitted a request to your local service team to follow up and ensure those problem areas are thoroughly retreated. If there's anything specific you’d like addressed, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and are committed to making this right!
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi David,
Thank you for the great feedback! We’re so glad to hear you’ve experienced personable service—that’s exactly what we strive for at Aptive. Our goal is to make every visit feel professional, friendly, and tailored to your needs. We appreciate you being a part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Leray,
Thank you for your kind words! We're thrilled to hear you've experienced excellent service and professionalism from our team. At Aptive, delivering top-tier care with knowledgeable, respectful service professionals is what we're all about. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same high standards!
-Jasmine
The man who came& told our neighbor…
The man who came& told our neighbor about a large wasp's nest that was located in a electrical box that goes to his (not mine). I thought that was nice that he did that while servicing my house. He then sprayed a little "bug juice" in his box. I was fine with that & thought it was a good public relations gesture.
2 juillet 2025
Réponse de Aptive Pest Control - Des Moines
Hi Jim,
Thank you for sharing this thoughtful experience! At Aptive, we believe in going beyond just servicing your home—we care about the safety and well-being of the entire neighborhood. It’s great to hear that our service professional took the extra step to alert your neighbor about the wasp nest and handled it with care. We appreciate you choosing Aptive and look forward to continuing to provide that kind of attentive service you can count on. If you ever have questions, don’t hesitate to reach out at socialmedia@goaptive.com.
-Jasmine
They do keep pests away
They do keep pests away, but the service is very expensive. It’s also supposed to be every 20-40 days, and they ALWAYS schedule every 20 days. So you have to go in and reschedule, but there’s never dates available past a few days. So you have to keep rescheduling every few days to get closer to every 40 days. It’s obnoxious.
So it definitely helps with pest prevention, but it seems they purposely reschedule every 20 days to get even more money from you.
8 juin 2025
Réponse de Aptive Pest Control - Des Moines
Hi Kellie,
Thank you for taking the time to share your experience. We're really glad to hear that the service has been effective in keeping pests away—that’s always our top priority at Aptive. That said, we completely understand your frustration around the scheduling frequency and the difficulty finding convenient dates. While our standard recurring range is between 20–40 days, your feedback highlights a gap in how we’re supporting flexibility and ease in managing that. I’d love the chance to review your account and see how we can better align your schedule with your preferences. If you could reach out to us at socialmedia@goaptive.com with your service address, we’ll make sure you’re set up in a way that works best for you. Thank you again for being part of the Aptive family—we truly value your feedback and are here to help make your experience smoother going forward.
-Jasmine
Bad service
There is usually someone who knocks at our door. And we give them permission to spray after that. But instead of just going back then coming back later the guy just sprayed all over and took the money I personally did not have like seriously what kind of service is this.
1 juillet 2025
Avis spontané
Réponse de Aptive Pest Control - Des Moines
Hi Mari,
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how important clear communication and respect for your preferences are. At Aptive, we aim to provide service that is both thorough and considerate, always keeping our customers informed every step of the way.
We want to make this right and better understand what happened during your visit. Please reach out to us at socialmedia@goaptive.com so we can review your account, address your concerns directly, and ensure future visits align with your expectations. Your trust means a lot to us, and we’re committed to delivering the respectful, reliable service Aptive is known for.
Thank you for being part of the Aptive community — we appreciate the opportunity to make this right.
-Jasmine
All your employees are very friendly…
All your employees are very friendly and concerned about providing the service I need.
19 juin 2025
Réponse de Aptive Pest Control - Des Moines
Hi Judy,
Thank you so much for the kind words! We're thrilled to hear that our team has been both friendly and attentive to your needs. Providing thoughtful, personalized service is what we strive for at Aptive, and it’s great to know that’s been your experience.
Thanks again for being a valued part of the Aptive neighborhood—we look forward to continuing to protect your home with care!
-Jasmine
Great company
I've had Aptive treat my home for about 4 years and have been very happy with the results. There is an outside entrance to a basement utility area which they also treat including the stairway down to it. They also treat the lawn for bugs/bug eggs.
Their applicators are all very friendly. Great company!
19 juin 2025
Réponse de Aptive Pest Control - Des Moines
Hi Sandra,
Thank you so much for your continued trust over the past four years! We’re thrilled to hear that you’ve been happy with the results and that our team has consistently delivered the level of service you deserve—especially with those extra details like treating the stairway and lawn areas.
It means a lot to us to know our service professionals have made a great impression, and we’re proud to have you as part of the Aptive neighborhood. We look forward to protecting your home for many more seasons to come!
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Stephanie,
Thank you for highlighting our team’s commitment to transparency! At Aptive, we believe keeping you informed with photos of the treatment areas is key to building trust and confidence in our service. We’re glad this attention to detail has made a difference for you, and we appreciate having you as part of the Aptive family.
-Jasmine
10 stars for my Aptive guys!
Aptive guys are always very professional and friendly. I’m impressed with the care they take in spraying inside and outside, setting mousetraps, flytraps, whatever I need.
11 juin 2025
Réponse de Aptive Pest Control - Des Moines
Hi Luanne,
Thank you so much for sharing this! It means a lot to hear that our team continues to impress you with both their professionalism and care. At Aptive, we strive to tailor every service to fit your needs, whether that’s setting traps or being extra thorough inside and out. We’re grateful to be your trusted pest control partner and are always here to make sure your home stays protected and comfortable!
-Jasmine
The automated service is not great… I…
The automated service is not great… I cancelled the appt. but they came anyway( & I can’t review them when I wasn’t home!!)I know they will come back to do the inside, but that’s not the point!!! If I cancel the appt I don’t want them to come, if I don’t cancel then that gives them permission to come & work.
10 juin 2025
Réponse de Aptive Pest Control - Des Moines
Hi Dee,
Thank you for sharing your feedback. We’re sorry to hear about the confusion with the appointment and understand how frustrating it must have been to have the service team come when you had canceled. At Aptive, respecting your schedule and preferences is very important to us, and this isn’t the experience we want for our customers.
We appreciate you bringing this to our attention and would love to connect directly to ensure your appointments align with your availability moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can make this right.
Thank you for being part of the Aptive family—we’re here to provide service that works for you.
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Robin and Linda,
Thank you for your continued trust! We’re proud to consistently deliver professional service—that’s the standard we hold ourselves to at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to supporting your pest control needs for years to come.
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Barb,
Thank you for your feedback! We’re glad to hear our service professional was thorough and methodical—that attention to detail is exactly what we aim for at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
It’s just pest control…nope!
It’s just pest control, they are all the same. Not in my experience. Aptive does a great job asking what is needed, following up with images and a summary of service, and if I need something, the team is super responsive. I seem to get really good Field Techs as well. I wish I could remember all their names, but it is great to see the same friendly faces.
18 mai 2025
Réponse de Aptive Pest Control - Des Moines
Hi Waleed,
This truly made our day—thank you! We know there are a lot of pest control options out there, so hearing that your experience with Aptive has stood out means a lot to us. From clear communication to responsive service and those familiar, friendly faces, it’s all part of the care we aim to bring to every visit. We’ll make sure your kind words get back to the field team—they’ll be thrilled to know they’ve made a lasting impression. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected, visit after visit.
-Jasmine
Hard to call but good service
The local office was very good but the numbers given were horrid. The phone numbers I had were for a call service and nobody local. They did not get my name spelled correctly until the local office contacted me despite several calls to the “call center”. Once I had the local number, everything improved. The techs have been good and the service is thorough and effective.
6 janvier 2025
Réponse de Aptive Pest Control - Des Moines
Hi Alison,
Thanks for taking the time to share your experience with Aptive! We truly appreciate your patience as we worked through the mix-up with the call center and getting your information right -- that's definitely not the smooth start we aim for. It's great to hear that once connected with the local office, things improved, and our service professionals were able to deliver thorough and effective care. We're grateful to have you as part of the Aptive family and are here anytime you need us!
-Jasmine
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