The techs performing the services are great. The administrative side of the company is a train wreck. Customer service takes you to an overseas call center where they can’t answer anything beyond the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement6950 Northeast 14th Street, Suite 31, 50023 Ankeny, Iowa, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Aptive has kept our home bug-free for several years. Like the people before him, Dustin continued that tradition of excellence. Aptive people have always asked about area that need emphasis, and expla... Voir plus
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I’ve never had problems with Aptive, they have always been prompt and courteous while the actual service is effective at pest and rodent control around my home. I docked a star because of cost. I only... Voir plus
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The Aptive team has been great to deal with. Clear communications through text along with pictures of the work performed. I look forward on the reduction of pests.
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6950 Northeast 14th Street, Suite 31, 50023, Ankeny, Iowa, Etats-Unis
- 15154171185
We overthink pests so you don't have to.
4,3
Excellent
102 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Probably the worst company I have ever…
Probably the worst company I have ever had the displeasure of doing business with. Firstly, their product is terrible. Still had bugs. Didnt do a thing. Worst part is they make it impossible to cancel. You have jump through a million hoops and send multiple emails. They are basically engaged in unlawful business practices.
21 mai 2025
Avis spontané
Réponse de Aptive Pest Control - Des Moines
Hi Nicholas,
We're genuinely sorry to hear that your experience with Aptive has been this frustrating. It's clear we've fallen short of the trust you placed in us, and that's something we take seriously. No one should feel stuck or unheard, especially when dealing with something as important as protecting your home.
We want to make things right and ensure you're fully supported. Please reach out to us directly at socialmedia@goaptive.com so we can look into your account to better understand what went wrong, both with your service results and your cancellation experience. That's not the kind of experience we stand behind, and we appreciate you bringing it to our attention.
Thank you for giving us the opportunity to do better!
-Jasmine
responsive team and great service
responsive team that showed up on time. they came back for a re-treatment when more wasps were found. great service.
9 mai 2025
Réponse de Aptive Pest Control - Des Moines
Hi Brian,
Thank you for sharing your experience! We're glad our Aptive team was punctual and attentive to your needs, especially with the follow-up re-treatment. It's important to us that your home stays comfortable and we appreciate you trusting us to make that happen. Looking forward to continuing to support you with great service!
-Jasmine
The tech shows up when he says he will
The tech shows up when he says he will. He always takes great pictures of where he did the application. Plus we never have any bugs in the house since we started with Aptive Environmental.
24 mars 2025
Réponse de Aptive Pest Control - Des Moines
Hi Deb,
Thank you so much for your fantastic feedback! We’re thrilled to hear that our service professional has been reliable, professional, and thorough in documenting the service with pictures. It’s great to know that since starting with Aptive, you’ve been able to enjoy a comfortable home! We truly appreciate your trust in us and are so glad to have you as part of the Aptive family. We look forward to continuing to serve you!
-Jasmine
Did a good job
17 avril 2025
Réponse de Aptive Pest Control - Des Moines
Hi Jenni,
Thank you for taking the time to share your feedback! We're glad to hear that you were happy with the service provided. At Aptive, we always aim to deliver great results, and it’s wonderful to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. We're here to help!
-Jasmine
Preston made my experience awesome
Preston made my experience awesome. This is the second time that he's come to my house and he is always friendly, professional, and respectful when he enters our home.
16 avril 2025
Réponse de Aptive Pest Control - Des Moines
Hi Shane and Lori,
Thank you so much for sharing your experience! We're thrilled to hear that Preston has made such a positive impression—his friendliness, professionalism, and respect truly reflect what we strive for at Aptive. We’re grateful to have you as part of the Aptive family and appreciate you recognizing the great service you’ve received!
-Jasmine
Puddles of the chemical came out-…
Puddles of the chemical came out- kitchen hall bedroom and bedroom window.
Please check sprayer b4 come in the house
21 avril 2025
Réponse de Aptive Pest Control - Des Moines
Hi Louisa,
Thank you for bringing this to our attention. We truly apologize for the inconvenience and any mess caused by the chemical puddles. Your feedback is really important to us, and we will make sure to review our process to prevent this from happening again. We appreciate your understanding, and we're grateful for your trust in Aptive. If you'd like to discuss this further, please feel free to reach out to us directly at socialmedia@goaptive.com.
-Jasmine
50/50
We are happy with the basic pest service however we have never ever had the same technician twice since 2021. And to try to get a hold of customer service to reschedule an appointment is the most frustrating thing next to talking to Amazon customer support. It’s ridiculous
28 mars 2025
Réponse de Aptive Pest Control - Des Moines
Hi Nell,
Thanks so much for being a part of the Aptive family since 2021 -- we truly appreciate your continued support. While we're glad to hear you're happy with the core service, we completely understand how frustrating it can be not having consistency with service professionals and facing challenges getting through to customer support. That's not the experience we want you to have, and we're taking feedback like yours seriously to improve. Your time and peace of mind matter to us, and we'll work hard to make sure future experiences feel a lot smoother.
-Jasmine
Professional. Courteous. Polite. Proficient. Knowledgeable.Professional
Professional. Courteous. Polite. Proficient. Knowledgeable.
17 mars 2025
Réponse de Aptive Pest Control - Des Moines
Hi Vickie,
Thank you so much for your kind words! We are thrilled to hear that our team is meeting your expectations with professionalism, courtesy, and expertise. At Aptive, we are dedicated to providing the best service possible, and your feedback truly means a lot. Thanks for bring a valued part of the Aptive neighborhood.
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Joe,
Thank you for your kind words! We are so glad to hear that Lynn provided great service and took care of all your requested areas. At Aptive, we are committed to thorough and attentive pest control solutions, and it is wonderful to know that Lynn delivered on that promise. We appreciate you being a part of the Aptive neighborhood and look forward to continuing to service you!
-Jasmine
Réponse de Aptive Pest Control - Des Moines
Hi Irma,
Thank you for your feedback! We're so glad to hear that your service professional was on time and took the time to explain the service thoroughly. At Aptive, we prioritize clear communication and punctuality to ensure you're always in the loop. If you have any further questions or need additional assistance, don't hesitate to reach out. We’re here to help!
-Jasmine
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