Stephanie was here on my monthly call, she listened to my concern about a new issue and responded with a solution. This is only my 3rd treatment as I am a new customer, but I have no spider or pests o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have enjoyed each technician that has been to my home. They've all listened to my issues and knew exactly what needed to be done to take care of the issue. They're always respectful, nice and on tim... Voir plus
L'entreprise a répondu
Since Day One, I've never received any Detailed Information about what exactly the Definitions of the Treatment are. Today, again, I discovered in a telephone call, that Mosquitos are Not co... Voir plus
L'entreprise a répondu
We were not home on July 4th when our service was done. The representative did take pictures of what he did.
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
5251 W 73rd St, Ste C, 55439, Edina, MN, Etats-Unis
- 16515657997
We overthink pests so you don't have to.
4,3
Excellent
242 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Great service, listened and adjusted to what concerns were being addressed and always easy to work with
14 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi John,
Thank you for sharing your experience! We’re delighted to hear that our team listened to your concerns, adjusted the service to meet your needs, and made the process easy for you. At Aptive, we take pride in providing personalized, reliable pest control and excellent customer service. We truly appreciate your business and look forward to continuing to serve you.
-Jasmine
I emphasized spiders were a big issue…
I emphasized spiders were a big issue this season. When the reps were almost finished, I needed to go out and advise them they missed some spots that I mentioned on the pretreatment meeting with them. I then had to go around and review the work and ask them to do more.
13 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Anthony,
Thank you for sharing your experience with us. We’re sorry to hear that your concerns about spiders weren’t fully addressed during your recent service. At Aptive, we want you to feel confident that your home is thoroughly protected, and you should never feel like you have to oversee the work yourself.
We’d like the chance to review your account and make sure every area of concern is properly treated moving forward. Please reach out to us at socialmedia@goaptive.com or let us know the best way to connect, so we can ensure your next service meets the high standard you deserve.
Thank you for being part of the Aptive neighborhood. Your feedback helps us improve and provide the best service possible.
-Jasmine
On time service and able to schedule…
On time service and able to schedule either AM or PM service times.
Professional employee - Anna.
6 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Ward and Anna,
We’re so glad to hear that our team has been on time and flexible with scheduling! It’s wonderful to know that our service professional provided professional service and made your experience a positive one. At Aptive, we take pride in offering reliable, convenient, and attentive service to every customer.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home protected!
-Jasmine
Representative was great, verdict out on product
Work done was terrific. Representative notified us their arrival time and was prompt. Listened to what we had to say and was mindful applying products inside and out.
I am wondering about product effectiveness. We are seeing more bug activity throughout yard and in the home than we had with our last company we were using. Also, online support and inquiry is a four day wait as company is “experiencing high call volume”. That seems a bit long. I have not called and that may be faster service response.
5 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Tim,
Thank you for sharing your feedback. I’m glad to hear that our service professional was prompt, communicative, and attentive during your visit. I completely understand your concern about continued pest activity and the importance of seeing results from our treatments.
We’d like to review your account and make sure your treatment plan is optimized to address the pests in your home and yard. For a quicker response than online support, you can also call us directly. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Réponse de Aptive Pest Control - Minneapolis
Hi Amy,
We’re so sorry to hear about this experience. At Aptive, we know how valuable your time is, and it’s unacceptable for you to rearrange your morning only for no one to show and no communication to follow. This isn’t the standard of service we hold ourselves to, and we want to make it right.
I’d like to personally review your account to see what went wrong and get your service back on track as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can take care of this promptly.
-Jasmine
Haven't seen any mice in the…
Haven't seen any mice in the garage(alive or dead), ants coming in where they normally would and less wasps.
2 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Douglas,
Thank you for sharing your experience! We’re thrilled to hear that you’ve noticed fewer mice, ants, and wasps around your home. At Aptive, we take pride in providing effective pest control solutions, and it’s wonderful to know our services are making a difference for your property.
We truly appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
Friendly staff, unclear results
The employees have always been very friendly, but we are not seeing the actual results yet. It is unclear when we will start seeing the results we are looking for.
5 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Erika,
Thank you for sharing your feedback. We’re glad to hear our team has been friendly, but we’re concerned you haven’t seen the results you expected. At Aptive, you should always feel confident that your service is on track.
Please reach out to us at socialmedia@goaptive.com so we can review your treatments and ensure your plan is delivering the results you’re looking for. We appreciate you being part of the Aptive neighborhood and giving us the chance to make this right.
-Jasmine
Out of control voles
I switched to Aptive because the sales person told me my yard would be treated for voles. Since switching to Aptive, the voles have taken over the front of my yard
5 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Gerald,
Thank you for sharing your experience with us. I understand how frustrating it is to make the switch to Aptive with the expectation of resolving a vole issue, only to see the problem worsen in your yard. This isn’t the outcome we aim to deliver, and I’d like the chance to review your account and work on a more targeted approach to address the activity. Please reach out to us at socialmedia@goaptive.com so we can arrange a follow-up and get a service professional out to help protect your yard. We value you as part of the Aptive neighborhood and want to make this right.
-Jasmine
Active is very responsive when I call…
Active is very responsive when I call and do a good job of explaining what pest control services they have completed.
I wish they were more proactive in rodent control. I seem to have to remind them about filing bait stations. Also, the service cost has increased by about 40% over the last few years. It is getting pretty expensive.
3 août 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Joe,
Thank you for taking the time to share your feedback. We’re glad to hear that our team has been responsive and thorough in explaining the services provided. I understand your concerns about rodent control and having to remind us about bait stations. That’s definitely not the experience we want you to have. I will make sure to share this with our Operations team so we can improve our proactivity moving forward. Regarding pricing, we strive to balance quality service with fair costs, but I appreciate how important value is to you. If you’d like, please reach out to us at socialmedia@goaptive.com so we can review your account and discuss options that best fit your needs. We truly value you as part of the Aptive neighborhood and want to continue earning your trust.
-Jasmine
They Ask.
They are very good. They always check in when they arrive and ask if there is anything theyneed to focus on this treatment.
I like that
25 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Barb,
Thank you for your kind words! We’re glad to hear our team consistently checks in and makes sure to focus on the areas most important to you. At Aptive, personalized and attentive service is something we truly value. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Your service is too expensive for what…
Your service is too expensive for what a person receives. Wish I hadn’t switched to your company and as soon as my contract is up I will be dropping you!
25 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Sandra,
Thank you for sharing your honest feedback with us. I understand how frustrating it feels when you’re not seeing the value you expected from your service. At Aptive, our goal is to deliver thorough, effective treatments and a level of care that makes your investment worthwhile, and I’m sorry to hear that hasn’t been your experience so far. I’d like the chance to review your account, address your concerns, and see if we can turn things around before your contract ends. Please reach out to us at socialmedia@goaptive.com so we can work toward earning back your confidence in Aptive.
-Jasmine
Service Rep Evaluation
Service Rep was attentive, understood his product line and was attentive to our needs. Very professional individual!
23 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Kevin,
Thank you for sharing your experience. We’re so glad to hear that your service professional took the time to listen, understand your needs, and apply their product knowledge to deliver the best results. Professionalism and attentiveness are qualities we value highly at Aptive, and it’s wonderful to know they came through in your visit. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
I have already asked for a call back to…
I have already asked for a call back to discuss what concerns I had about my service. I have yet to receive a call. 651-295-1437
24 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Michele,
Thank you for bringing this to our attention. We're truly sorry you've had to wait after requesting a call—your concerns deserve a prompt response, and it’s disappointing to hear that we haven’t followed through as we should have. That’s not the experience we want any member of the Aptive family to have.
We’d really like to make things right and ensure your concerns are fully addressed. At your convenience, please email us at socialmedia@goaptive.com with your service address and preferred time to contact you so we can prioritize a follow-up right away.
Your time matters, and we appreciate your patience as we work to earn back your trust.
-Jasmine
BUYER BEWARE
BUYER BEWARE! I Signed up for this service. Was more than displeased. Within the first month this company failed to perform the service they promised. Customer service was terrible as well. Tried to cancel service, then they offer me a discount rate and promised to get someone out. After 3 times of them standing me up. I finally just canceled. Then they charged me 199 dollars for canceling service. Service they failed to perform. I explained my experience to them. They said they had no record of my previous interactions. I sent them text message and email screenshots as proof. They didnt care. They just wanted that 199 dollars. I believe this company is an absolute scam and probably screw a lot of people this way. I read reviews after the fact. Every negative thing people had said they experienced. I also experienced. What they did in my opinion is criminal. They basically stole my money, instead of actually providing the service they promised.
21 juillet 2025
Avis spontané
Réponse de Aptive Pest Control - Minneapolis
Hi Brad,
Thank you for taking the time to share your experience with Aptive. I'm truly sorry to hear how frustrating and disappointing this has been for you. What you’ve described—missed appointments, difficulty canceling, and feeling unheard—is not how we aim to operate, and I completely understand why you’re upset.
At Aptive, we take feedback like yours seriously because it highlights where we need to improve. I’m especially concerned about the communication breakdowns and the confusion around your cancellation and charges. You should never have to fight to be heard or to receive the service you were promised.
We’d really appreciate the opportunity to take a closer look into your account, review the documentation you’ve provided, and make this right. Please reach out to us directly at socialmedia@goaptive.com so we can fully understand what happened and work toward a resolution.
Thank you again for your honest review. We’re committed to learning from this and doing better.
-Jasmine
Your Company has prompt times to show up and very professional
It feels better to live in a good environment both inside and outside.
20 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Chrisanne,
Thank you for sharing your experience! We’re so happy to hear that Aptive is helping create a comfortable and safe environment for you both inside and outside your home. Providing peace of mind and protection is what we’re all about. We truly appreciate you being part of the Aptive family and look forward to continuing to support your home’s health and comfort.
-Jasmine
Disappointed!!!
Paid for the inside and out to be sprayed. They did it the day we signed the contract and the next two times said they couldn’t do the inside because they didn’t have time?
11 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your experience with us. We’re really sorry to hear that your interior treatments weren’t completed as expected during your recent visits. At Aptive Environmental, we’re committed to delivering the full service our customers sign up for—including both interior and exterior treatments when requested—and it’s disappointing to hear we may have fallen short.
You should never be made to feel like your time or expectations are being overlooked, especially after committing to a service with us. We'd like the chance to make this right by reviewing your account and scheduling a no-cost interior treatment at a time that works for you.
Please reach out to us at socialmedia@goaptive.com so we can look into this further and ensure you're receiving the quality of service you deserve. We truly appreciate you being a part of the Aptive neighborhood, and we’re here to help every step of the way.
-Jasmine
Flexibility with treatment times
Flexibility with treatment times, and days with all the rain has been key this year. The techs that come out are very knowledgeable, professional and good people.
16 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi there,
Thank you for taking the time to share this, and we couldn’t agree more—flexibility has definitely been key with all the weather challenges this year! We’re so glad our team has been able to adapt and still provide the level of service you expect. Our service professionals truly take pride in being knowledgeable, respectful, and reliable, and it's great to hear that’s been your experience. We’re grateful to have you as part of the Aptive family!
-Jasmine
Great work with detailed follow ups
Great work with detailed follow ups. Been using Aptive for many years. Consistent service. All good for me.
16 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi there,
Thank you so much for your continued trust in Aptive over the years! We’re delighted to hear that our consistent service and detailed follow-ups have made a positive impact. Providing dependable, thorough care is something we take great pride in, and it’s wonderful to know you feel confident with us.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
My Aptive rep was nice and courteous as…
My Aptive rep was nice and courteous as usual. Always does a thorough job and best of all no bugs in our house. Only bad thing is, it is expensive.
14 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Jay,
Thank you so much for sharing your experience! We're glad to hear your Aptive service professional continues to impress with their thorough work and courteous attitude—and even more excited that you’re enjoying a comfortable home! We understand that cost is an important factor, and we’re constantly working to make sure the value we provide matches the quality and consistency of our service. Your feedback truly helps us grow, and we're grateful to have you as part of the Aptive family.
-Jasmine
Our first 2 applications totally missed…
Our first 2 applications totally missed mosquito treatment, missed other elements of contract.
12 juillet 2025
Réponse de Aptive Pest Control - Minneapolis
Hi Dj,
Thank you for bringing this to our attention. We’re really sorry to hear that your first two services missed key parts of the treatment—especially mosquito coverage and other elements outlined in your agreement. That’s not the level of service we promise at Aptive, and we completely understand how disappointing this must have been. We’d love the chance to make things right and ensure your treatments meet every expectation moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can review your account and get this resolved as quickly as possible. We appreciate your feedback and the opportunity to improve your experience.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.