Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... Voir plus
L'entreprise a répondu
While I have missed being home when my technician comes (my own scheduling snafus!!!), he always communicates with me about my needs....and so far the treatments have worked well at keeping the pests... Voir plus
L'entreprise a répondu
Yeah, I canceled my service. It was just far too expensive for what the treat for and Virginia Green actually does the same thing and it’s no contract no commitment so I went ahead and canceled plus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
6290 Old Warwick Rd, 23224, Richmond, VA, Etats-Unis
- 18045678831
We overthink pests so you don't have to.
4,0
Bien
58 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Attention to detail
Dylan was 100% attentive to my needs as it relates to pest control for my home. He detailed his plan and processes ensuring I was aware of what to expect. Thanks Dylan!
14 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Krystle,
Thank you for sharing your experience! We’re thrilled to hear that Dylan provided attentive, thorough, and professional service while keeping you informed every step of the way. At Aptive, we take pride in ensuring our customers understand their treatment plans and feel confident in the care we provide.
It’s wonderful to know that Dylan’s attention to detail made a positive difference for your home. We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control.
-Jasmine
No pests have been seen and the…
No pests have been seen and the technicians are always friendly and interested in knowing any areas of concerns
18 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Jeff,
Thank you for sharing your experience! We’re so glad to hear that your home has remained comfortable and protected and that our Aptive service professionals are consistently friendly and attentive to your concerns.
Providing thorough service while keeping your home and comfort in mind is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Roger it’s been doing my house for many…
Roger it’s been doing my house for many years keep me well up-to-date on things
24 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Sherman,
Thank you for sharing your experience! We’re so glad to hear that Roger has been taking care of your home over the years and keeping you well informed. At Aptive, we pride ourselves on building lasting relationships with our customers and providing reliable, proactive service that gives peace of mind. Your continued trust means a lot to us, and we truly appreciate you choosing Aptive to protect your home.
-Jasmine
I love being notified when the service…
I love being notified when the service man is coming & then when he is finish. I appreciate the pictures of what has been done & what was used. Everyone is very pleasant to deal with
14 février 2026
Réponse de Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your experience! We’re so glad to hear that our communication and updates make a difference for you. At Aptive Environmental, we strive to keep our customers informed every step of the way, from letting you know when a service professional is on the way to providing pictures of what’s been treated and how.
It’s also wonderful to hear that our team’s professionalism and friendliness are appreciated. Feedback like yours motivates our team to continue delivering thoughtful, reliable service for every home we treat.
We truly appreciate you choosing Aptive and trusting us to protect your home!
-Jasmine
Technician came and performed the…
Technician came and performed the proper work and was very pleased with his service.
20 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Joseph,
Thank you for sharing your feedback! We’re glad to hear that your service professional performed the proper work and that you were pleased with the service. At Aptive Environmental, we take pride in providing thorough, effective treatments and ensuring our customers feel confident in the care their home receives.
Your feedback encourages our team to continue delivering the high-quality, reliable service our customers deserve. We truly appreciate you choosing Aptive!
-Jasmine
Outstanding Customer Service!
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, and hotspots for seasonal pests like spiders and ants. It’s rare to find a technician so proactive with communication. If you want someone thorough and professional, ask for Dylan!
14 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Tiffany,
Thank you so much for sharing this! We’re thrilled to hear that Dylan went above and beyond to keep you informed, even when you weren’t home. At Aptive, we take pride in our team providing thorough, professional service with clear communication, and it’s wonderful to see that reflected in your experience.
We truly appreciate you choosing Aptive and for taking the time to recognize Dylan’s efforts. Your feedback helps us continue to deliver the high level of service our neighborhood expects and deserves.
-Jasmine
All requests I've made for services or…
All requests I've made for services or rescheduling have been handled easily and quickly. Very courteous.
4 février 2026
Réponse de Aptive Pest Control - Richmond
Hi Max,
We really appreciate you taking the time to share your experience! It’s wonderful to hear that our team has been able to handle your requests and scheduling quickly and smoothly. At Aptive, we pride ourselves on providing service that’s both effective and courteous, so it’s great to know that reflected in your experience.
Thank you for choosing Aptive, we look forward to continuing to make pest control easy and worry-free for you.
-Jasmine
WAY too expensive
We paid for what I thought was a YEAR. In addition to the initial payment, we have been charged EVERRY MONTH. Intend to cancel.
24 janvier 2026
Réponse de Aptive Pest Control - Richmond
Hi Geena,
Thank you for sharing this and for bringing it to our attention. I can understand how unexpected monthly charges would be frustrating, especially if your understanding was that the service was set up for a year. That’s not the experience Aptive wants for our customers.
We’d really like the opportunity to review your account, clarify the billing and service terms, and talk through what options are available moving forward. Our goal is always to make sure expectations are clear and that you feel confident in the service you’re receiving.
If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take a closer look and help get this sorted out with you. We truly appreciate you being part of the Aptive neighborhood and giving us the chance to address your concerns.
-Jasmine
I have not had any problems with Aptive…
I have not had any problems with Aptive Pest Control other than a scheduling issue that has since been solved.The technicians have always been very courteous and professional.
23 janvier 2026
Réponse de Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your feedback! We’re glad to hear that the scheduling issue has been resolved and that our service professionals have consistently provided courteous and professional service. At Aptive, we take pride in delivering reliable, thorough pest protection while ensuring every customer feels respected and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
Excellent Service
7 janvier 2026
Réponse de Aptive Pest Control - Richmond
Hi Patricia,
Thank you for sharing your experience! We’re thrilled to hear that you received excellent service. At Aptive, our goal is always to provide thorough, reliable, and caring pest control, and it’s great to know our team delivered on that for you.
We truly appreciate you choosing Aptive and being part of our community. Your feedback motivates us to keep providing the best service possible.
-Jasmine
Réponse de Aptive Pest Control - Richmond
Hi Latoya,
Thank you for sharing this. We’re happy to hear that Derrick Jr. provided friendly, efficient, and professional service, he takes a lot of pride in his work and feedback like this means a great deal to him and to all of us at Aptive.
We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. We’ll be sure to pass along your kind words to Derrick Jr. and the rest of the team.
-Jasmine
We are only having them check rat traps…
We are only having them check rat traps so not much to say. This is because our dog was diagnosed with leukemia last month and we were concerned that the spray used might be involved
14 décembre 2025
Réponse de Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your feedback and letting us know about your situation. I’m so sorry to hear about your dog’s diagnosis, that must be incredibly difficult, and our thoughts are with you during this time.
We completely understand your concerns about treatments around your home, and we want you to feel confident that our services are safe when used as directed. Your caution is completely understandable, and we appreciate you sharing this with us.
If you’d like, we’d be happy to discuss safe options for ongoing pest control and address any questions you may have. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can ensure your home is treated in the safest and most effective way possible.
-Jasmine
The technician was very cordial and…
The technician was very cordial and also asked if I had any problem areas!
17 décembre 2025
Réponse de Aptive Pest Control - Richmond
Hi Susan,
Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional was cordial and took the time to ask about any problem areas in your home. Paying attention to the details and making sure your concerns are addressed is exactly what we strive for.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to share your kind words with the service professional. It means a lot to our team to know our efforts are making a positive impact.
-Jasmine
Réponse de Aptive Pest Control - Richmond
Hi Dave,
Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional is doing a great job and taking the time to explain everything clearly. Providing clear communication and ensuring our customers understand the service is exactly what we strive for.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to pass your kind words along to the service professional. It means a lot to our team to know our efforts are making a positive impact.
-Jasmine
Réponse de Aptive Pest Control - Richmond
Hi Carlos,
Thank you for sharing your experience. I can understand how upsetting it is to feel like the information you were given kept shifting, and that’s not the kind of experience we ever want for anyone in the Aptive community. Clear communication matters, and I appreciate you calling this out.
I’d really like the chance to review what happened and make sure we get you accurate, consistent answers moving forward. If something wasn’t handled the right way, we’ll work to make it right.
We value every customer who chooses Aptive, and your feedback helps us improve. Whenever you’re ready, please reach out to us at socialmedia@goaptive.com so we can take a closer look and get things straightened out for you.
-Jasmine
Very Professional.
22 novembre 2025
Réponse de Aptive Pest Control - Richmond
Hi Phil,
Thank you for taking the time to share your feedback! We’re glad to hear that you found our team to be professional. At Aptive, we take pride in delivering effective pest control with a focus on providing a reliable and positive experience for our customers.
We truly appreciate your trust in us and look forward to continuing to serve your home.
-Jasmine
Réponse de Aptive Pest Control - Richmond
Hi Pearson,
Thank you for sharing your feedback! We’re glad to hear that you had a great experience and found our team professional. At Aptive, we take pride in delivering reliable, thorough, and attentive pest control, and it’s wonderful to know that your visit reflected these values.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue providing the high standard of service our neighbors deserve.
-Jasmine
Devon was courteous and pleasant
Devon was courteous and pleasant. He did a thorough job getting rid of the cobwebs! Thank you
31 octobre 2025
Réponse de Aptive Pest Control - Richmond
Hi Gwen,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Devon provided courteous and thorough service, and that he was able to take care of the cobwebs for you. Our team takes pride in delivering attentive, effective, and professional care, and it’s wonderful to know that reflected in your visit.
We’ll be sure to pass along your kind words to Devon. Your feedback inspires our team to continue providing reliable, personalized service, and we truly appreciate your trust in Aptive.
-Jasmine
Well experience & knowledgeable.
Very professional politeness take pride in their work.
18 octobre 2025
Réponse de Aptive Pest Control - Richmond
Hi Linda,
Thank you for sharing your feedback. We’re glad to hear that our team demonstrated professionalism, politeness, and pride in their work. At Aptive, we take pride in delivering reliable, thorough, and customer-focused service for every home.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.
-Jasmine
Aptive's pest control professional knew his job
Aptive's pest control professional knew what he was doing, explained it well, and made sure we got all services needed.
15 octobre 2025
Réponse de Aptive Pest Control - Richmond
Hi Greg,
Thank you for sharing your experience! We’re delighted to hear that our service professional was knowledgeable, communicated clearly, and ensured you received all the services you needed. At Aptive, we take pride in delivering effective pest control while providing guidance and support our customers can trust. We truly appreciate you being part of the Aptive neighborhood and for allowing us to care for your home.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.