Aquatalia Avis 11

Had to return boots . Never credited my credit card. Had to email. Twice!

Lost my business for good

Got my $425 refund only after calling--they said they received my return three weeks ago but never bothered to credit me. Plus the boots were two sizes too small. Never again.

Great boots, but terrible customer service. I purchased a pair as a Christmas gift for my wife but we’re a half size too small. In an effort to exchange them, the process would consist of returning them, with no price matching to the Christmas sale. In essence, I end up paying significantly more for the same boot. When trying to work with customer service on the issue, I was given a kurt single sense response about matching the sale price of 3 weeks prior which I quote; ‘ There isn't unfortunately. I am sorry about that.’

I recently bought a pair of slip on shoes, and I had emailed them before I bought them to check the size, since I previously had a problem with slip on shoes being too big. I sent them my foot measurements, and they assured me that they would the size I asked about, which is the smallest they offer, would definitely fit me. I had to travel for work shortly afterwards, and was therefore not able to try them on within the first 30 days of them arriving. When I finally did get them, I discovered that they were indeed too big for me. When I contacted them to explain the situation, they said basically, sorry too bad, and refused to accommodate.
Terrible customer service. It's a shame because the shoes themselves are nice, but it's a company that puts profit above everything else and treats their customers terribly.
Absolutely not worth buying them.

The sizing of these shoes are goofy all over the place and not consistent and very very bad customer service

I purchase a pair of shoes on a special promotion that was texted to my cell phone - which brought me to their website. I have purchased many boots and shoes by Aquatalia over the years and have been pleased with them. There were color choices on-line and I selected the shoes based on the color presented. The shoes delivered were no where NEAR the color as shown on line and also not really desirable for the color pallet of my wardrobe. The promotion listed that the shoes were not refundable but could only be exchanged. To me that meant that I certainly could exchange them for a color that I could wear. However, I contacted the company immediately upon receipt of the shoes and was informed that the only exchange they would offer me was the same color, different size.

I am so disappointed at their lack of integrity - I checked the color presented on numerous devices and they all showed this particular shoe color to be totally different than the shoe delivered.

I do not recommend supporting this company and their products. They are unethical!!!

The company rectified the problem with my return so far the credit is pending and my return is on it's way. I wasn't happy with the lack of customer service but they did respond to my email so I am happy with the customer service so far. Once my credit posts instead of just pending I will than update my review once more.

To my surprise, this company shipped a pair of shoes which I have already cancelled by email. They told me "We have successfully cancelled", but they did not. I contacted the credit card company to dispute this immediately.
< 3/9 The company aplologized to me by email. I received the shoes today and will return it (actually the size was small for me).

Having purchased many pairs of boots, shoes and purses from Aquatalia, I am familiar with their products and exceptional customer care. Yes, their products are expensive, but I have felt they were worth it.

Whenever an Aquatalia package arrives, it’s exciting because of the quality of their products and the extra care taken in their packaging. Plus, I have always received impeccable care from Customer Service, so I don’t know why this was such a sore spot.

This December, I had a small issue that, in my opinion, required very little to correct it. Ultimately, it caused me to look at my value to them as a loyal and frequent customer.

During Christmas month I purchased two different purses and was shocked when they arrived just wrapped in a sheet of tissue and a plastic bag placed inside the brown shipping box. My other Aquatalia purses each arrived carefully and neatly packaged in a very nice white box, then placed inside the shipping box.
I contacted Aquatalia and offered to purchase the two missing white boxes (and dust bags if available) explaining the boxes were missing from my packages.
I was firmly informed that they do not sell and/or will not separately provide either (even though I hadn’t received the storage boxes in the first place).
I informed them that under the circumstances, I would simply return both purses.
To their credit, they offered me a $50 off coupon, but I already have thousands of points accumulated. How much could a white Aquatalia box cost?
I received an email on Christmas Day asking if I still wanted to return the purses and their offer to provide a shipping label.
???? It’s almost laughable now.
what is the point of spending $$$$ and being labeled platinum or diamond status?
I simply needed two missing storage boxes.

Both purses were within their 30 day return period and I have already printed a return label to send the purses back…just as they were received.

Ordered shoes last year, was delivered to wrong address. Send email to a Jenny, no response.
What a pitty such a nice shoes and nor getting it.
Edward Horne

Purchased a beautifully crafter leather bag. There was a slight glitch on one of the zippers. This company is ultra luxury high end white glove customer service: they sent me another bag IMMEDIATELY, said "keep using the bag you will be returning, we don't want to inconvenience you". They resent the bag withint 48 hours received. To Note: the packaging was pristine. Each area wrapped with care beautifully protected. they also included a label to send the other bag back. As a luxury merchant they did not pressure with any return time table for the first mailed item. They were solely focused on CUSTOMER SATISFACTION. They have beautiful shoes, exquisite luxury items. They have a CUSTOMER FOR LIFE. Oh, and they have great sales just as an extra bonus. CUSTOMER SERVICE IS STELLAR. THE PRODUCTS are STUNNING! so well crafted. Life long collectors items. Crafted in Italy.