Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Voir plus
L'entreprise a répondu
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Voir plus
L'entreprise a répondu
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Coordonnées de contact
Etats-Unis
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Bien
308 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best Investment Ever!!
I love this water system it was one of the best investments I ever made! The representatives are very knowledgable, helpful, and always listen and assist with courtesy and helpful support. Love this company!!
16 avril 2026
Réponse de AquaTru
Hello Kelly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Réponse de AquaTru
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
What company needs a month to ship…
What company needs a month to ship something within the United States? The world for that matter. It's called management expectation. Make this clear up front then tell customers what to expect. It is already a week late according to AquaTru shipping status. Three stars is generous.
11 mai 2026
Réponse de AquaTru
Hello Keith, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be.
We’ve created a case under ticket #1045830 so we can investigate this further.
You can contact our Customer Support team at 800-220-6570and reference your ticket number so we can review your order details and provide the appropriate resolution.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Melissa
They arrived quickly after ordering…
They arrived quickly after ordering just not happy with the price of filters. The unit itself is quite a lot, which is fine its an investment. But then the filters to keep it going are so much, and you have to dump several batches when you get a new one. And they are only good for so many batches.That is the only reason I give it less than five stars.
11 mai 2026
Réponse de AquaTru
Hello Meg, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Seemless experience
Seemless experience. Everything works as claimed, and the water (remineralized) tastes great. I bought a second pitcher to keep in the refrigerator.
11 mai 2026
Réponse de AquaTru
Hello Donald, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Réponse de AquaTru
Hello Yao, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product
Great product. Great customer service staff. Peace of mind when using drinking water--it's clean
11 mai 2026
Réponse de AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
How Aquatru Has Helped Me Live Better.
I am a senior with medical issues. I need something convient, safe, and economic and environmentally consistent. My Acutru counter carafe unit meets all. Those and then some. There are no water bottles to lug to my car and to my home. There is no fluorine in the water to effect my mind and harden my arteries. (Think about it if it can harden your teeth what else can it harden? ) I also feel cared for and nourished.And ther are no microplastics to worry about from plastic bottles. Ove all Acutru has been the most reasonable clear chouce for my healt needs.
1 juin 2026
Réponse de AquaTru
Hello Ruth, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great filtration system
Great filtration system! It was easy to set up, easy to use, reliable, and delivers great-tasting water. The taste is noticeably better, giving me confidence that my family is drinking purified water. A worthwhile investment for clean drinking water. Highly recommend. Very happy with this purchase.
11 mai 2026
Réponse de AquaTru
Hello Abraham, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I have problems with the water tank
I have problems with the water tank, one post freezes up and it doesn’t go on right and I have to press it and wiggle it free before trying again. Other than that it works fine.
11 mai 2026
Réponse de AquaTru
Hello Diane, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
Great product
Great product, has been working seemlessly for over a year now. I've only changed the filter a couple of times and it's saved me so much money compared to the filter pitcher I used to use. The water tastes great too! No issues with customer service or shipping either.
11 mai 2026
Réponse de AquaTru
Hello Ankrish, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great
Water tastes great! Easy 2 use & clean!!
It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered outside so light won't pass thur.
11 mai 2026
Réponse de AquaTru
Hello Calvin, thank you for taking the time to share your experience with us!. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
As a renter
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. Everyone should be able to get one of these. I hope Aquatru keeps these affordable and introduces more budget options (like older models) so that more people can drink safe water.
11 mai 2026
Réponse de AquaTru
Hello Arthur, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tank sits crooked lid can’t close. TDS is very average.
The water tank doesn’t sit correctly it slants over at an angle so you can’t close the lid. Also my TDS reading in week one was 70, two weeks later it’s 165. Our source water is 415. I called their customer service, response to the tank that doesn’t fit correctly with a lid not being able to close as “normal” and expected. So expect that I guess. There was no offer to replace it. My concerns about the TDS reading which is borderline unacceptable was also just “don’t worry about it” response. Strange considering what the product claims to do, remove particals from water. A lot of hype around this brand and product. Product doesn’t fit together and every week my TDS reading gets worse. Will probably return it this week.
11 mai 2026
Réponse de AquaTru
Hello Johann, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1047214 so we can look into this in detail.
You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
Not really made for hard water.
The unit ask me to service/clean it after only about 4 carfae's of water are made. I did the cleaning as required by the instructions and again, after a few more runnings of the unit, it wants to be serviced. Your customer service team stated it is due to are hard water where I live, yet that is not talked about in the advertising.
11 mai 2026
Réponse de AquaTru
Hello Mike, we’re sorry to hear about your experience. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
This was a gift
This was a gift. We have an aquatru that we use constantly so we wanted to pass on the benefits. Recipients are so happy with theirs. Changed from plastic water bottles due to poor quality water to just using aquatru.
25 décembre 2025
Réponse de AquaTru
Hello!, thank you for taking the time to share your experience with us! We’re delighted to hear you're enjoying your AquaTru unit!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great taste and easy to use
Great taste and easy to use. I'm glad I went away from my tap water.
11 mai 2026
Réponse de AquaTru
Hello Justin, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Réponse de AquaTru
Hello Jean, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
The product is fine
The product is fine. It's a little slower than I thought, but I can live with it.
28 mai 2026
Réponse de AquaTru
Hello Carol, thank you for taking the time to share your experience with us!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Defective machine
We were given a defective water dispenser for our office. Customer service refused to take your largest most expensive unit back. We had to hire a plumber for >$200.00 to get replacement parts. I have an undersink unit in each of my two houses and have not had this problem before. I cannot recommend your company again
1 avril 2026
Réponse de AquaTru
Hello David, we’re sorry to hear about this issue and completely understand your concern.
We’ve opened a case for you under ticket #1050844 to ensure this is properly reviewed.
You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.