Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Voir plus
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Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Voir plus
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I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Voir plus
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Coordonnées de contact
Etats-Unis
- 800-220-6570
- cs@aquatru.com
- aquatru.com
4,0
Bien
308 avis
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A répondu à 79 % de ses avis négatifs
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Disappointed after Two Weeks
I have had the Aqua Tru Carafe for 2 weeks, after using a distiller for 25 years. The distiller is easy to use, doesn't waste a drop, but takes 5 hrs to make 1 gallon of water. My concern is that, in an extended blackout, the small power back-up I have can only produce 1/3 gallon. So I purchased the Aqua Tru Carafe.
I am not happy with it, and will likely it for these reasons.
1) Too Much Water Wasted: I live in NM where every drop of water is precious. The Carafe requires the tank be full to the top, but it leaves 1/3 of the water as toxic wastewater that cannot be used for anything other than washing the floor or car (told to me by your customer service).
2) The Design is Awkward: The design is not practical and wastes countertop space. With the plug in the back, it makes sense to place the back at the counter wall, and the carafe is easy to access. However, this means that the tank in not accessible, so I have to pull the whole machine out every time I make water. If I put the machine across the back wall (meaning tank-machine-carafe) to make more counter space, then the carafe only faces to the right and is hard to access since it can only be pulled off in one direction.
3) The machine would be more useful if the unit could be against the back wall (tank-unit-carafe) but with the carafe facing forward, not to the right. When I look at it, it seems this would not be difficult. Right now, I have the unit placed diagonal on the counter, which is the only way I can access both the tank and the carafe.
4) The filters were difficult to install, and did not easily slip into place, I had to use all my strength to get them in. I am concerned whether I can even get them out when they need replacement.
5) The unit is relatively quiet, but in the last 2 days it has started rattling when purifying. It sounds like some part is maybe loose. Not good after only 2 weeks.
6) The 3 positives about the unit are that the water tastes good, and only takes 15 minutes to produce a half gallon of water. It is also appealing visually.
Bottom Line: I am likely returning the unit and going back to my distiller. Disappointed.
31 mai 2026
Réponse de AquaTru
Hello Rae, we’re sorry to hear about your experience and we thank you for taking the time to let us know how we can improve our countertop models.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
I like that I can clean the tank myself…
I like that I can clean the tank myself but I worry what will happen when the little filter in the tube gets clogged.
11 mai 2026
Réponse de AquaTru
Hello Betty, thank you for taking the time to share your experience with us!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Réponse de AquaTru
Hello Yadan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great shipping experience.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Everything I expected from them…
Everything I expected from them immediate difference in our water the way it feels
11 mai 2026
Réponse de AquaTru
Hello Ann, thank you for taking the time to share your experience with us! We’re delighted to hear you're enjoying your AquaTru unit.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Definitely worth it
We are really satisfied with our AquaTru under sink water filtration system. It makes me happy to know that my family can drink clean water without having to worry about a thing. We also own countertop one and it’s been great!
1 juin 2026
Réponse de AquaTru
Hello Svitlana, thank you for taking the time to share your experience with us! We’re delighted to hear you're enjoying your AquaTru under the sink unit!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
WE have had AquaTru for a many years…
WE have had AquaTru for a many years and really like the unit. My last order was filters, got them in timely manner and not problems.
8 avril 2026
Réponse de AquaTru
Hello Kathy, thank you for taking the time to share your experience with us! We’re delighted to hear you're enjoying your Aquatru unit!
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa.
Super responsive customer-friendly company
Very positive experience with this company. I bought aquatru carafe system. It came very quickly, and we tested the water before filtration and after (with an electronic device not just strips) The water was much cleaner after going through the system. So effectiveness was independently confirmed. The machine is reasonably quiet and easy to use. But on top of that we experienced incredible customer support: our unit was leaking a little from the bottom. Still working just fine but had to stand on a tray and we had to empty the tray sometimes. We reported it to the company and they first (very promptly) gave us some simple checks to perform to make sure we installed the filters properly, and when we confirmed that we did they immediately sent us a whole new unit. We were really surprised. It wasn’t a big catastrophic fault of the machine. It was still working, just a little inconvenient. And they were so strict on their warranty policy that it was enough to send us a whole new unit. 10/10. When in few years i upgrade to under-the-sink system im definitely going with aquatru again.
22 mai 2026
Avis spontané
Réponse de AquaTru
Hello! Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I purchased my aquatru smart may 8th…
I purchased my aquatru smart may 8th and I haven’t received an update on shipping yet.
After calling, I still haven’t received my shipping code.
7 mai 2026
Avis spontané
Réponse de AquaTru
Hello Isa, we’re sorry to hear about this issue and completely understand your concern.
In order for us to better assist you, please contact our Customer Support team at 800-220-6570 so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
Picked up one of the AquaTru' Stainless…
Picked up one of the AquaTru' Stainless steel water bottles mainly for running and outdoor workouts, and it's honestly been a solid purchase so far. Keeps the the water cold for a good amount of time and feels durable without being heavy to carry around. The design is simple but practical.
13 mai 2026
Avis spontané
Réponse de AquaTru
Hello Kayla, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience with AquaTru Stainless Steel Water Bottle.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Réponse de AquaTru
Hello Sussi, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience with your AquaTru Classic unit.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
AquaTru has demonstrated gross…
AquaTru has demonstrated gross incompetence and a disregard for consumer safety. After reporting a safety-critical leak on April 6, 2026, I was subjected to over a month of missed deadlines and broken promises.
April 9: A replacement was promised but never shipped.
April 18: An 'escalation' was promised within 5 days; it took nearly a month for a response.
April 22: The company sent a return label that expired before they even shipped the replacement.
May 13: Only after I initiated a bank dispute did the company attempt to ship a part and process a refund.
The logistical failure and lack of communication forced me to spend dozens of hours of personal and professional time managing their warranty breach.
Even after the merchant confirmed a refund was processed on May 13th, they have continued to send unsolicited hardware to my home on consecutive days (May 14th and May 15th). I have refused all late shipments to ensure the merchant retains their property and I receive my promised refund. This lack of coordination further documents the company's total logistical failure.
9 avril 2026
Avis spontané
Réponse de AquaTru
Hello Ignacio, We’re very sorry to hear about your experience, and we understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high‑quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and customer support.
We will carefully review the interactions our agents had with you to ensure they are following the correct processes so this does not happen again.
Team AquaTru / Melissa
Réponse de AquaTru
Hello Tyler, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035946 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Everything is great
Everything is great, whish the company would make it more sustainable by recycling their own filters
12 mai 2026
Réponse de AquaTru
Hello Alexandr, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa.
The purpose of our purchase was to…attain good, clean drinking water
The purpose of our purchase was to attain good, clean water. This product more than delivers what I was in search of. It just needs to be understood that it is not as simple as turning on the faucet. You need to earn it! It is accomplished by cleaning and maintaining the source water tank to keep your good, clean and refreshing drinking water readily available.
16 avril 2026
Réponse de AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Freshwater on demand
Best water I ever tasted in my life. It doesn’t get any better than this.
16 avril 2026
Réponse de AquaTru
Hello Robert, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Ordering was easy and on time plus the…
Ordering was easy and on time plus the products are really good , water tastes great
16 avril 2026
Réponse de AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
My unit doesn’t filter well
My unit doesn’t filter well. I’ve only had it for a few Months. I have descaled it and it still doesn’t filter.
16 avril 2026
Réponse de AquaTru
Hello Juliana, we’re sorry to hear about this issue/experience and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035837 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The customer service representative was…
The customer service representative was friendly, informative, and made the sale.
4 mai 2026
Réponse de AquaTru
Hello Sara, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the quality of the water
I love the quality of the water. I feel good about giving my family clean drinking water and I thank you for that. I have only 2 concerns: when the machine is new it runs quietly, but within 6 months it's very, very loud. Also the filters are quite costly and with a family of 4 we are having to change all of them every 6 months. Perhaps I should have purchased a larger model, but that too is quite costly.
1 mai 2026
Réponse de AquaTru
Hello Andrea, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing AquaTru.
If your unit is running slowly or making noise, it likely needs maintenance. Please contact our customer service team at 800-220-6570 and request a free descaling kit. This will help reduce the noise and extend the life of your filters.
Best regards,
Team AquaTru / Ramon
Réponse de AquaTru
Hello Debbie, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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