Aramex Avis 

Package scanned as departed Christchurch premises, five days later no further scans and package not received by customer.
Depot search requested but ....
When I saw that Aramex was the carrier for the company I ordered from I had an inward groan, based on previous experiences; turned out to be a premonition.

Update: package was found in a sub-depot. Hadn't been scanned in. Have now received it.

Absolutely bloody useless!
Constantly sending parcels to the wrong address then have the knaps to tell me to go pick it up?!
Are you for real?!
Nevermind trying to speak to someone in customer service - I'd have a better time talking to a toddler!
Sort your shit out you lazy sods!

Horrible! The most unreliable service on the planet. I'm going to stop using retailers that use Aramex, its that bad. I paid extra for urgent overnight delivery of a parcel which of course didnt get delivered the next day. I called them 2 days later. The lady on the phone said it was expedited and will be delivered that day. No delivery. Called them again and they said its been delayed and they are not sure where it is and will get back to me once they do a detailed investigation. Just dont use them! Businesses need to stop using them.

Had two packages delivered to the wrong address. Even though both packages had the name of the business to be delivered to on them. Useless

How are they still in business? I don't know.

It's as if they hired a monkey to run the operations.

My parcel landed in AKL Airport and cleared customs several days ago and still has not been collected by Aramax. It's very frustrating.
I could have driven to the airport and collected it myself days ago. You are so slow, ineffective and utterly useless. Anyone giving this company anything above a 1 star review either work for aramax or need to question their sanity.

Used to have issues but not again. Aramex drivers who delivered my parcels safely, thumbs up and continue the good job.

I’m So surprised aramex not being kicked out from New Zealand for its negative reviews! By reading all the negative comments how can a country let this happen?

Had Aramex booked to pick up a parcel. Told to wait 8am to 5pm which I did. Aramex never showed and no communication to say it wasn't coming. Aramex could have much reduced times to pick up (not 8-5) and if it can't come, let the customer know. Will never use again.

Had a bad experience with their delivery. Very poor customer service. They are not informing you what's the status of the package is or the where abouts. They use chatbots, but it is completely useless. It transferred my chat to a live agent and I received a response after 2 days.

Worst service of Aramax
Local Shipment 4164442464 (uae) booked on8 th November 2025
I haven’t received till the date
I am writing to express my dissatisfaction with the Aramex service. I have been experiencing significant delays in the delivery of my local shipment. Despite my repeated attempts to resolve the issue, I have been met with unhelpful explanations and rescheduled deliveries. The delivery person has also failed to appear as promised. I urge Aramex to address these concerns promptly.

I just don't understand how a parcel from Auckland to Tauranga can take 6 days. There was no update on the Track the Parcel site. No number to ring anybody and had to fill in an enquiry email with which it just came back with "We are experiencing higher than normal volumes of freight" Which by the way they say they will respond in 2 days....2 days for goodness sake. t
This happens all the time with Aramex they seem to take a long time to deliver WHY??? I ask. Once I asked if the freight comes down by Horse and Cart, as that fits the time frame. Finally delivered today 6 days after it was picked up from Auckland!!!!!!

Why do companies continue to use this 'company'? It's the WORST delivery service. Every single time. Guaranteed to have you pulling your hair by the roots and you will know the tracking number by heart by the time you're done. I called to arrange a pick up cos we know the parcel will just sit on the van 'out of delivery' for days. They said no they don't have the parcel yet. Called again in the morning, they have handed my parcel to another courier and I have to wait another 3 business days.
No decent worker should be proud to go into that building and subject people to this level of stress.
Useless company. Absolutely useless. Pity you can't always check shipping company cos if it's says Aramex I WILL NOT PURCHASE

The parcel has been collected in Hamilton on 29/10/2025 and there was no update since. When I wanted an update, I was advised that the parcel is lost and I can choose a refund or return to sender when it has been found - this is totally unacceptable! 10 days later, I got an update that it has been misdirected. I do not even believe that the parcel has been found.

I am very disappointed as this is the second time that we have an issue with Hamilton branch sending parcels to South Africa and this will definitely be the last time we use them.

This is very important confidential documents and now we do not have a clue where this is.

It would help if an actual person could contact us telephonically to explain what the situation is.

I would definitely NOT recommend using Aramex.

Addressed to eg: 50 Park Road (Town) and delivered to 50 Park Road (Different town). Left out in the open in full view, have had to do my own detective work as they still have not got back to me. Would not use this company - absolutely no thought or care put into their deliveries at all. What is the point of putting towns or postal codes on if they are not used/read? Update: It has been 4 weeks since Aramex said they would look into this and get back to me, and I have heard nothing. DO NOT USE THIS COURIER!!

annoying service. no update nothing. website not evem working.. my package has not arrive yet.

The delivery guy doesnt follow any instructions...i saw them drive up..and just leave without getting out. The second time...they didnt press the buzzer, they didnt call as per the request, they just left a calling card.. Absolutely hate dealing with Aramex as this is not the first time

Unreliable!
This will be my last aramex transaction! Delivery delayed for 6 days & delivered to a WRONG address, how can they make a mess like that??? Save a $ using aramex and gain a hundred atreaa tracking the parcek, talking to their cuatomer swrvice which cannot do anythng as
well!!!

Very poor level of customer service. Package has taken 3 days so far to travel from AKL to WLG and has been sitting with the local depot for 2 days without delivery. Customer service woman could not speak good english and I did not understand her. Why do you employ people in customer service roles who cannot speak understandable english? Really poor. At least Temu will give me a $5 credit for late delivery

I don’t even want to give it one star. The local Aramex courier in Chch seems to think parcels with “Fragile” written all over them should be treated like a football by all accounts. Twice I have received smashed items in recent weeks via Aramex. The second item I cut myself when opening the parcel. I am tired of this service as often you don’t get a choice in how someone mails you a parcel. There is never any updating of the tracking system so it’s a guessing game when your parcel will arrive. My doorstep is 5 metres from the kerb so people can see parcels. I prefer to know WHEN they will be delivered then I can be here. On top of that STOP placing my parcels in front of my security door which cannot be opened when you do so! I have a parcel box to the side of the door. Stick parcels inside or on top of it! I’m so disappointed in my items being broken. This company are practically aiming to have customers stuff fill landfill faster!