Aramex Avis 

⭐ Extremely Poor Service – 0 Stars

If I could give zero stars, I would. Aramex service is extremely disappointing. No one called me to inform me about the delivery, yet they updated the status saying the customer was unavailable. This is completely unprofessional and unacceptable.

How can a customer be marked as unavailable when no one even calls? Aramex needs to improve its delivery service and communication with customers. Very poor service and a frustrating experience. I would not recommend their service based on this experience.

This time they ripped the courier bag and dropped the parcel over the gate into a puddle. Thanks Aramex

Rude customer services team same excuses long wait time wouldn't even bother

I’d give zero stars if I could. The fastest part of the delivery of my parcel from iherb was through the US and the flight. Aramex have had the parcel for over 48 hours. Last scan was 27 hours ago. Apparently it’s on board with the driver and will be delivered yesterday. Customer Service have assured me that “an attempt” will be made for delivery today. Worst courier service in NZ

Incompetent courier service !!! delivered my parcel to the wrong address, was given the run around by the customer service team. 3 calls and 2 days later, it was delivered to the wrong address again

If I could I would make this 0 stars . Absolutely RUDE!!! I had asked for my package to be out the back so it’s not in the front so everyone on the road can see it . They refused and didn’t deliver so I ended up calling office they said that it will come and they gave my drivers number . He said he would send another number and then blocked me once I tried to ring again 40 minutes later . And then now office says “ sorry nothing we can do” LMAO ASSHOLES YOU ARE!!!

The package arrived clearly damaged, with the box ripped almost end to end and damage to the contents. Not sure if this is an upgrade on the usual Aramex strategy of non-delivery.

EDIT: an enquiry was lodged, have not had any response yet though.

Not happy about my parcel being left in the letterbox when there is ample room by the house for a courier van to turn around.

Long driveway and letterbox is viewable by the general public.

Lazy driver

Shocking that it has been 7 days and im in the same city as the parcel that is meant to be delivered and i still havnt recieved , wld be quicker by pigeons 😂😂
Hopefully i recieve before christmas which is in 2 months 😂

Reckons they delivered my parcel to the right address. Sent me a pic of my parcel on a completely different door step, Different deck colour, different door colour and no cat door like our flat has and also we don’t have a welcome mat outside yet my parcel was on a mat in the proof of delivery pic . Tried telling them they delivered to the wrong house (I did not receive my parcel) and they just wrote back that they checked the gps and it’s the right address. Thanks for delivering my parcel to the wrong address now it’s gone and you guys now won’t take accountability. Terrible customer service and now I’ve paid for absolutely nothing ! Would not recommend these guys need to be shut down. Right scam totally unprofessional

Parcel has taken way too long to deliver. After 3 calls, to the whangarei depot turns up the follow week, box is ripped to bits untaped and strapping removed !!!!! Looks like it has been kicked around the warehouse on smoko, clearly couldnt give a dam about what is inside the box , item is scratched !!!!!! Funny as when i called last week they were asking what was in the package. Seems a Dodgey company/ depot. In the past ( fastway) lost an expensive item claiming it had been left outside but no one could tell me where. The driver has always been helpful and polite , the problem lies elsewhere in company.

Told me out for delivery and never showed up… Orderd Thursday and today is Saturday and still haven’t received my package !!!

50% of the time your package will get dropped off and delivered to the wrong address. Aramex is the absolute worst.

Extremely disappointing service. My parcel has been sitting in New Zealand for two weeks, even though it is supposed to be delivered to Australia. I have been contacting your team repeatedly over the past three days, but the issue remains unresolved.

I have also been told several times that someone would call me back, yet I have not received a single callback. Unfortunately, I have struggled to understand some of the representatives over the phone due to communication difficulties, which has made an already frustrating situation even more difficult.

I expect better communication, accountability, and a clear update on where my parcel is and when it will be delivered. Please investigate this urgently and provide a definite resolution rather than asking me to keep calling.

Despite Aramex stating that they will only leave parcels "in a safe place", it was left on my doorstep in plain sight of the footpath/road and was subsequently stolen. How hard is it to leave a card for parcel pick up at the depot?

I left a review about how bad the service is from aramex, and all they seem to do is say they are very sorry instead of getting to the bottom of the problem and fixing it.

Have had a problem with them for years, say it’s going to be delivered and still waiting 2 business days later, I’ve also had products damaged by them and I’m now over their service. In future when I buy something on line I will ask seller which company they use and if it’s Aramex I will purchase else where

Absolutely the worst logistics company in New Zealand. The parcel delivery has been delayed for 2 weeks and have been on the phone with their customer service team every single day, but no help!!! They have no clue where the parcel is and when it will be delivered. Avoid this company if you can!!!

I would give zero stars if it were possible. Despatched 21 Sept - it is now 9 Oct (18 days!) and STILL no parcel delivered. Website form submission, phone call and email from me, plus many many contacts from the business sender, and the (mostly automated) replies just keep saying 'it's with the courier', 'it's been processed', 'it'll be there in 2-3 business days' - yet still no parcel. Neither is the tracking number allowing me to see where it's at. This is on top of previous parcels that have literally been thrown over the 1.8m gate onto concrete, damaging contents, pushed into the hole in the gate (where you put your hand in to unlatch it), left sitting on my car, or left outside the gate on the driveway. This is despite the fact that I give clear instructions to leave parcels on the deck, or, if the dogs are outside, that they will alert me to the courier and I will meet them at the gate to get the parcel. All round absolutely appalling service. I run my business from home and get many parcels delivered from different couriers - Aramex are hands down the worst. It takes a lot to get me to publicly complain about service, but even I'm now convinced it's a company-wide standard.

Aramex is beyond rubbish! I booked a consignment for collection on Tuesday 6/10/2026. The Aramex courier did not come, despite me taking the day off work and being home all day. I called Aramex and they said it would be collected on Wednesday 7/10/2026. Yet again the Aramex courier did not come, after me having taking a second day off work and being home all day. I rebooked the collection for today (Thursday 8/10/2026). It is now 4.04pm ACST and the courier still hasn't come. I've called Aramex six times! I'm so frustrated and angry. I will never use Aramex again, and I will discourage all my contacts from using them.

Sender or Receiver: SenderDelivery Time: Nev