Aramex Avis 

Aramex is an absolute joke of a company!.
I ordered a parcel on the 3rd of July from IHerb (US)recently, it took 4 days to arrive in NZ, then it took over two weeks for me to get the parcel here in Cromwell!. No updates on the tracking for 10 days, then on the 15th it said on board, never got it. 18th July, another update, in transit, on board again, later that day I saw the Aramex van drive buy, never stopped just kept going, hr later got a message from IHerb saying no one was home, parcel can't be delivered, that was a lie.On the 20th I rang them up to see what's going on, got put through to some female in the Philippines, her English was hard to understand and was just reading from a script. She was as useful as tits on a bull. 1hr later a Kiwi lady rang from the Cromwell depot, she was really helpful and annoyed as much as I was, hr later the driver did his job and delivered it.
I would advise everyone to use some other delivery company if possible. I never knew Fastway was now Aramex, they're an embarrassment to this Country!.

Left my parcel in front of the wrong flat in the housing complex where I live. Had to go searching for it after I got the delivered notification.

Should be able to give zero rating. Appalling service. Deliver to the wrong address. Dreadline call centre. Wont purchase from companies who use Aramex as can't be trusted!

Every single time I have had something sent to me via aramex there has been tracking provided. BUT what’s the point in tracking if the courier doesn’t scan the items. Currently waiting on a parcel that they have had for 6 days in their possession. Sure it’s a Temu item but the longest part shouldn’t be in nz. It’s ridiculous. I have no idea where my items are as they haven’t updated tracking the entire time. DONT BOTHER!!!

Reading the many bad reviews, I'm amazed why this company is so disfunctional.
I'm in Nelson and whilst sitting in the lounge overlooking the mailbox, an Aramex van from Richmond arrived as I was expecting a Temu parcel.
The driver walked up our drive as I went to the door and he just threw the parcel on the ground by the front door as I opened it.
No having to sign receipt, no words or friendliness or interaction.
Had we been away from home for some time, what if the parcel, being in view of the road gets stolen?
Is it our loss, who's responsibility is it?
So I rung the Richmond office and it rang for several minutes until it cut off, no answering message service, what kind of a useless business is this?
All in all, reading all the bad reviews, it's amazing this company is still in business.

Aramex are the worst courier firm I have had the displeasure in dealing with, their customer service calling centre is out sourced to another country and they will not listen and follow a script, they did not offer any help just do this or we will send the package back to the sender. You do not listen to your customers and our feedback goes unnoticed. Nothing will change with this company.

Their FAQ page promotes overnight delivery for locations on the same island. Hamilton and Auckland are both in the North Island, so this should apply. However, delivery took longer than one day, and their own staff have confirmed that overnight delivery isn't actually achievable.

Everytime I have a parcel come via Aramex it stays onboard til I complain, once it was 2 weeks! Their response is always you can always pick up from the depo but that's not why I pay for shipping.my recent parcel has been onboard for 3 days and counting.not good enough.

I was waiting the whole day on my day off. First it was to be delivered on 6 and then 7th July. The delivery driver did not even try to open the door. There was heaps of space and I was just behind the door. They just put a note and vanished. I paid $60 for delivery from a decksmith desk. And not they want me to pick up the parcel. There was a reason I choose delivery. Never buying from any websites which deliver by Aramex.

I would of given a negative number if it was available. I received notification that they had delivered 6 out of 7 parcels to me this morning so I went to retrieve them and they weren't there, then about a hour and a half later another notification of delivery that one was actually there. Plus I tried all morning to call them and kept getting hung up on, i will never use them again if I can help it.

Update: I tried to fill in there form and it kicked me out of the page and now says I don't have permission to use it.

Waiting at home for delivery, driver never rang gate bell and just left the card to call. I was home and the gate bell also pings on phone app. When ring Aramex they just say can collect from depot (which is miles away) or await new delivery. No comfort in that as the driver does not ring the bell - so frustrated with them. It happens all the time with Aramex - they are useless!!

If I could score a zero, I would! I read all the reviews here and Aramex apologises, but it does not appear that there is any improvement in the service.
I missed a delivery on Monday, as i was not expecting a delivery on Monday. By the time I received the email informing me of the delivery, I was already out for the day. I used the instructions on the calling card to reschedule a delivery for today. When I did nor hear anything, I called the "Customer care" number, which led to more frustration and no answers. Soon after my call to "Customer Care", I received a notification from the supplier saying there was a problem with my delivery and the parcel has been returned to sender. What happened here!?
I don't want an apology, I want answers!
Every time Aramex has to deliver to me there is some drama. I have not had a single delivery by them that has gone smoothly.
As someone else said, I will mot be buying from suppliers that uses Aramex as their courier. Too much unnecessary stress.

UPDATE
It is a poor show from Aramex to respond with a request to complete their form. I have already done that and even so did mot get a response.

This is the worst courier company in my area. Twice the driver has delivered my parcels to the incorrect address which is an inaccessible holiday home rarely occupied. Clearly the courier driver can’t read.

I always request to ship with a different company, aramex packages neither never arrive or are stolen, especially in the Philippines. Worst delivery service in the world. Beware

HORRIBLE EXPERIENCE! Do not use these guys terrible customer service! I do understand they are just human but come on my package is over a week late and they can’t tell me where it is they just keep saying “just wait 2-3 business days”. Will avoid using online shops that use Aramex. 👎🏻👎🏻👎🏻👎🏻

Took them two attempts to deliver my package, first attempt didn't deliver because it was too close to home time for the driver second time when it was delivered left by mail box which is visible from the street and 20 metres away from my house. Worst delivery company

Worst courier service by far.

Every single time, the package is "Onboard with courier" for days, then they say they couldn't deliver (for no reason), they take days to reattempt, and the process just starts over.

I won't shop anywhere that I know uses aramex, but occasionally a sender uses them although I've asked them not to.

They will leave your delivery with anyone on the street if its outside of your trading hours, send you a random photo of where they left it...then you have to hunt it down somehow.

Terrible service!

They have one job and even that I had to do for them…. They have deliver my parcel to the correct number house but wrong street… I suppose reading is a privilege nowadays. I don’t understand how are they still going on…
I have even called them and they said that they will pick up the parcel and redeliver… 2 days past no attempt of picking the parcel up…

Why can't there be a minus zero option haven't recieved parcel in over a week called three times first time I was promised it would be "GUARANTEED" to be delivered today, so I waited nothing arrived by 1:20PM I called again I asked kindly where my package gave over my adress, she told me "yes is arriving abruptly" then said "thanks bye" and hung up, by 3:00 I called again this time I'm starting to get pissed, an Indian man answers, again I give over info about where its being delivered all fine until he says its coming the next day cause the drivers are stressed, I said to them this is why you're the most hated postal service in the country, then I knew he was getting pissed after a 5 min argument with them about why they suck ass at postal service, anyway after he whined to me about how stressful his life is i was still wondering where my damn package is, for future reference guys avoid Aramex at all costs they lie and whine at receivers when you call them on there bulletin still haven't recieved it