Aramex Avis 

Tracked my parcel and it’s been “held at delivery depot” for 2 days now. My previous parcels were dropped on the side of the garage and not at my front door.

Worst courier service my parcel was urgent it was kept on their depot evwry day courier driver pick up the parcel which show that your parcel in courier vehicle and he do come to our street and take it back put back at depot from 4 days it's still happening i am calling them but nothing happening worst courier service i have ever seen

Has been a week since the expected delivery date. Every day they change the expected date to another date. How does it take 1 week to travel from the airport to the the depot when they are 20 mins apart? Customer service is all bots and copy paste answers. They promise to provide updates but never get back to you. And have now been told they will provide a update after a manual depot search in 5 more days. I have a 2nd shipment currently in their depot also. I cant wait to see what issues this shipment will also have.

they claim reliable, timetabled courier service, backed up by the latest innovative technology and real-time track and trace facilities.

Yeah nah . Disgraceful

I have been using Aramex for years in Takanini, South Auckland base. I have 100% NO complaints on using this courier company. Parcels are delivered basically the next day, after pick up from the convenience from my home.
I have the sweetest courier pick up driver ( takanini base) who comes most days. Never does he miss his schedule pick ups. Hes polite and very helpful. Aramex have great prices and service I have recieved for many years is 100% brilliant.

aramex is one of the useless company you can use...my shipment has been on transit for 3 weeks and yet not arrived at destination...no estimated delivery date for customer...they just update what ever they like..uptill now my shipment hasn't arrived...I pray aramex wont be only option i will ever have ...let me come out from this one first ...very poor service 😢

Useless, they dont even put it in a safe place they either just throw it or leave it in an area easy for them basically a short cut. On top of that they sent proof of the wrong address of where it was delivered 3 time this has happen and yet they still in business with the amount of feedback they get. Do better aramex

I ordered 2 things online from Rebel Sport, who had informed me by email, that the goods were on their way, and gave me a tracking Number 15/09/2026. When trying to Track the items there was nothing appearing on the Aramex site, I then contacted them by email and then got a phone call back the next morning, notifying me that the email from Rebel sport was misleading, as the good had not yet been picked up by Aramax, and was not ready for collection until 16/09/2026, I was needing these quite urgently as I was flying out of Auckland 18/09/2026. this was an order from Auckland to Auckland, so 2 days should be enough tome to be delivered. Aramax then rang me to let me know that the goods had arrived in the depot, and they had been given to the driver who delivers in my area for delivery today 18/09/2026 I have checked the tracking, and they are on board for delivery today.
Thanks Aramax, the service was amazing.

Although they no longer have an option to sign up for an 'authority to leave', they're supposed to currently be honouring authorities already in place. They don,'t. They don't leave it in the preapproved place. Their photo evidence of leaving parcels is a photo of your letterbox with no parcel in sight. Customer service is slow and unhelpful.

NZ Companies be aware do not use this courier. The company delivered my parcel to the wrong address and didn't even look at the parcel and see that they where at the wrong address. They are hard to get ahold of then told me to drive 20 mins away to where they delivered my parcel for me to collect it myself. After calling the company hunting and fishing westgate and telling them what happened the company itself then went and collected the parcel from the wrong house lucky it was still there and delivered it straight to my door. 5 stars for hunting and fishing westgate. 1 star aramex.

Cheap couriers aren't always the best.....supplied my address to a seller who wrote it down wrong (separate issue) by doubling up the suburb "Ellerslie, Ellerslie 1051" instead of Ellerslie, Auckland 1051"......even though they are based in Penrose, they emailed me saying they couldn't deliver as the address is wrong.....even though the "NEIGHBOURING" suburb was on the label along with the POSTCODE!!!..... seemed like I was dealing with someone working out of their basement in the middle of Thailand. Parcel took 1-1/2 weeks to get from North Shore to Ellerslie. Short story....don't use them.

Have been waiting for a parcel from Aramex since the 9th Sept. To date the courier has been unable to find our suburb, let alone our street. Parcel has not yet been delivered. Phoned Aramex and was spoken to by a customer service rep who had poor understanding of English. I could not understand much of what she was saying. How can this person hold a customer services role. Aramex ought to re-asign the courier to a different job. It is obvious he has no understanding of Auckland and its suburbs. Poor, poor service all round. Every time a parcel is given to Aramex for delivery, we have problems. Absolutely awful company, with poor support.

I do not live rurally but I get charged a rural delivery fee. I cannot understand why any Companies would use this service.

My partner was waiting for his package. My address is 2/355 Roscommon. As i was returning home id almost hit the back of the Aramex van coming down my driveway. I parked out on the road and waitied for the courier driver to reverse out. He stopped his vehicle, hopped out of the van, went to open the side door and pulled open a yellow package. I watched him as he walked to the front of my neighbors fence and put the parcel over their fence. He took a photo of the parcel and hopped back into his van. I waited 5mins for him to leave as i wanted to get into my driveway. He finally left and i went in. Keeping in mind it was raining. So the parcel was not left at my front door as stated by the courier driver. He dropped it off at my neighbors place at around 10.30am or thereabouts. Because i thought it blonged to my neighbor i told my partner. At about 4pm my partner and i decided to go out. I then showed him where the parcel was left. He went to my neighbors, explained the situation. My partner went to check out the parcel only to find...the parcel was his.

Aramex answer their phones quickly. I had zero problems with communication. The issue was Briscoes - making promises they can't keep to get sales, but MORE IMPORTANTLY - 'zero communication'. I told her the courier just left, I can call her.
How do I contact her? She didn't know.
Aramex? She didn't know. Absolutely hopeless.
Briscoes - so cheap they don't train staff and lost $300. Briscoes letting Aramex down, not the other way around.
Picking up from the Aramex office was never an option given to me. She was just there to pass messages - not helpful - I needed to speak to the courier. It could have been sorted in 5 minutes. I had no card delivered because they didn't know it was forgotten, so no number. I lost my reduction which was annoying because I needed what I ordered. Hawkes Bay, Delivery.

Despite my courier package having my phone number on it clearly and in full view of the courier delivery person and the correct address, the courier knowingly left my package at the wrong street, understood that they left it in the wrong street as he left the Waimate Township but never bothered to return to rectify their mistake or to contact myself using the number on the outside of the package, I can understand the terrible reviews. Please be very careful when using this courier company. The lady in the office on the phone in Timaru was very helpful. The help centre was very helpful. Not sure this person is in the right vocation. Much more care should be taken with other people‘s property having worked for New Zealand Post. I understand the concept of the importants to deliver packages to the right address. Extremely disappointing and stressful Do better driver !

My parcel almost made it to my door, the delivery guy refused to leave it with me because his scanner was saying 'a hold on it' for depo pickup although I told him that wasn't the case. He refused to leave it with me and drove off. He said he will delivery it to me the next day and now it has been 2 days since that promise. I am sick of hearing customer service saying "I understand... blah blah blah" the lack of communication and urgency to find my parcel is beyond me. I want my parcel!

These clowns don’t deliver rural

They hand it over to another company

Beware this as it takes longer to get your package

Useless company they are
Very rude to people that have paid them to get something delivered

This service could not get any worse and if I could rate it 0, I would do. The courier's idea of leaving the non-signature package in a secure place was to leave it OUTSIDE a 5' high auto gate in full view of passersby instead of INSIDE the gate. When I queried the delivery status, I was basically told tough luck we've delivered the parcel according to GPS. No thanks to them but the parcel actually had an NZ Post label on it and they delivered it. Would not recommend.

I am waiting for a parcel that was collected from the seller over a week ago there has been no update on the tracking for a week. It is impossible to speak to customer support and when you email you get an automated response with no follow up.

If I could give a zero I would. I don’t know how they managed but they somehow broke a welded piece of artwork…?! Our package is literally rounded out, with holes in the bottom and sides.. never ever use these people.