Aramexglobalshopper Avis 7

I used Aramex Global Shopper to ship a dress ordered from Zara New Zealand on 1 January 2026. The parcel arrived in South Africa on 16 January 2026.

I had initially entered an incorrect address, but this was quickly rectified. All shipping and customs fees were fully paid. Despite this, I have still not received my parcel, and it is now 2 March 2026.

When contacting customer service, I was met with rude behaviour, and a consultant even hung up the call on me. This level of service is unacceptable, especially when all payments have been settled.

I would like urgent assistance and clear communication regarding my parcel.

I have been a loyal Aramex Global Shopper customer for 8 years, shipping parcels from worldwide addresses to South Africa without issues. Since 2024 the service from the SA office has become completely unacceptable.
First parcel (Tracking 9680012996 from UK):

Received only a 6-digit code (67dbf5) instead of tracking number – no way to upload invoice in new system.
Phoned SA office multiple times (30+ min waits, spoke to 3 people each time) – told to email invoice, did that, nothing happened.
Only got tracking number on 27 Nov 2025.
Parcel delivered 2 Dec 2025 – opened and item missing (oil seal replaced with random key ring).
Supplier confirmed wrong packaging. Likely tampered during customs.
Filed complaint 3 Dec with photos – system shows nothing, re-submitted, phoned every few days – no response, messages closed without reply.
Forced to reorder urgently.

Second parcel (Tracking 9680239984 from UK):

Arrived JHB 17 Dec 2025.
Told no duties, would release 20 Dec – still stuck.
Phoned repeatedly – same empty promises.
Eventually duties appeared, paid immediately on 28 Dec – still with customs as of 30 Dec 2025.

Staff and even managers in SA office show zero interest in helping. System blocks further messages. I see dozens of similar complaints online with no action from Aramex management.
I request:

Full refund for first parcel (missing item + shipping)
Immediate release of second parcel
Explanation: Is AGS SA closing? How will Aramex fix this broken customer service?

Very disappointed long-time customer now forced to switch to alternatives like Stackry or MyUS.

If the web site and/or the app is broken, the customer service is terrible, they can't effectively deal with customs and you end up losing you shipments!!!! All at your expense.

They have one person working for customer service, unsure how that works out. But terrible communication, so many hidden costs, and the slowest service ever. I've paid way more to get my item to me than I did for the actual thing (and I don't have it yet). I had to reach out to ask them why it's been at customs for days and only then did they send me a link to pay import fees. Do yourself a favour, use a different company!

I am writing to express my extreme frustration with Aramex global shipping service from the handling of my shipment and the utterly poor customer service I have received.

My package, with tracking number 4575-0919-9195, arrived at Aramex's address in Korea on October 24th, 2024. Since then, it has been lost, and despite my repeated attempts to get any updates, no one has taken responsibility or provided meaningful communication. The situation has now reached a point where my stock has expired and I am facing significant losses due to this delay.

Over the past month, I have sent multiple emails, followed up persistently, and even requested to escalate this issue to a manager. However, I have been ignored each time. The responses I received were vague and unhelpful, with no concrete solutions offered. On December 3rd, I am still chasing for feedback on my package, and the lack of a clear response is utterly unacceptable.

To make matters worse, Aramex is to ignoring me when I request to file an insurance claim for the lost package, even though it is clearly their fault that it has gone missing after reaching their address. This refusal, coupled with the lack of any accountability, has left me both financially and emotionally exhausted.

As a paying customer, I expect much more from a logistics provider. Not only is the package lost, but the complete disregard for customer communication and the failure to escalate the issue properly has been an appalling experience. At this point, I am sharing my experience on Hello Peter and Google Reviews, as a warning to others about the lack of service and accountability at Aramex.

I strongly advise potential customers to think twice before using their services, as my experience has been nothing short of a disaster.

On the 25th of April AGS received a parcel for me from Back Market(a company selling refurbished phones) at their US address. About two weeks later, one of their drivers tried to deliver the parcel to me but to my surprise, the box felt empty so I insisted on opening the box before I sign for it as the mentioned weight was substantial. To no surprise, the box was indeed empty. What surprised me is that the box was sealed but it just had the phone’s invoice. I then asked the driver to take it back to their hub. After contacting their support for weeks going back and forth, Aramax is not ashamed of the way they handled my parcel and they’re refusing to compensate me for the phone that they ‘misplaced’. I did not even get a mere apology. Do not make the mistake of trusting AGS with your valued parcels. If it’s something of value, I recommend MyUS. They’re much efficient and you deal with a lot less stress especially with the uploading of invoices and customer support.

On 2023/11/26 I ordered clothing from Boohoo, which was sent to my Aramex Global Shopper box in the UK.

The order was sent as 2 shipments, received by Aramex on 2023/11/29. As usual the upload of the invoice failed, and I had to literally beg Nomvuyo Shiba after 2 requests where she refused to do it.

Once the invoice was added to both shipments, I paid the shipment charges for both shipments on 2023/12/10 and 2023/12/17. I was then charged for the entire customs duty on the later, smaller shipment, which I paid, and the shipment was delivered on 2023/12/20. It only contained 2 of the items on the invoice (out of 7).

Subsequently I was again charged the full invoice customs value, in order to have the second shipment (containing the remaining 5 items) delivered. I refuse to do so, since I have already paid all shipment and customs charges for both shipments.

I have sent at least 8 emails, made 2 phone calls, 2 service requests on the website and 2 whatsapp calls. The whatsapp interactions (Talent and Edith) were so slow and imbecilic, it was laughable.

I have not received a single response from any of the above.

So now the remainder of my goods is being held hostage by Aramex, even though I have paid all fees.

And this is not the first time. The previous time I was quadruple charged, but that was eventually corrected.

I wonder what actually happens to these double charges. Do customs ever receive it?

I have been using Aramex for domestic couriering for many years, and for export for my own customers for the past few. I have always been happy with these services. Now I have to find replacements, since I can not trust that they will treat my customers any better than myself.