Arbor Day Foundation Avis 

I have at times sent money to arbor day Foundation. Received trees (f you can call them that). This year takes the cake. Sent in donation. Got a notice they could not fill free tree order. Will send two lilac plants and they would send me a FREE RED MAPLE TREE WITH AN ORDER from their treebook plus 14.95 S&H. It's not about free trees or the lack thereof. We can't trust even them anymore. To ask for a reply will be futile. We just have to put the word out.

I bought $600 worth of bare root trees .thay said thay grow in my area .i receved twigs no joke.all died.i called them thay gave me a verry hard time.so thay sent me some replacements all but 1 died.Do not spend your money here! I called again and thay wont take my call.i know how to plant trees i grew up on a farm.this place is a con job!

Extremely slow to send trees, and when they DO send them, they came at the beginning of winter! So as much as I tried to salvage them, the half-dead trees I received were fully dead when it came timr to plant them. To top it off, they sold my information. How do I know? They misspelled my name, so now every time I get a piece of spam mail with that particular misspelling, I know I can thank Arbor Day for it. Don’t waste your time with these clowns.

The stated question by you to answer should not ask: What went wrong? It should ask: What went right? The answer is short and bittersweet. ¶ NOTHING ¶ I cannot get any person to speak to me or correspond with me. I saved all of the pertinent Participant Numbers to no avail. Until some State Attorney{s} decide to work together to prosecute the deep pockets of ADF via Class Action, we are a grain of sand!

Just do NOT! Most of the trees you receive won't be what you ordered. Two of the trees they sent me were listed invasive species when I ordered natives. If you don't know trees super well, you're not going to know the difference. This is completely deplorable! If you try and contact them, they "cannot locate your order"...not that it matters. The one replacement tree I managed to get was also the incorrect species...and an invasive.

Made a purchase of 15 trees in September and per their website and the individual ship times of each and every tree, these trees were supposed to ship by 11/27. I even followed up in November to make sure that these would ship by 11/27 with their customer service. After being assured by MANY means, it is now 11/28 and my trees have not shipped.

I ordered 4 pecan trees and 3 hackberry. The first two pecan trees that arrived (Sumner and Pawnee) had mites on them. I contacted the Arbor Day Foundation and after a few go-arounds and a lot of pictures, they agreed to send replacements. The replacements were worse than the original. There were more mites and webbing. I contacted them and was told that this was simply "stress from being shipped". They refused to give me a refund or respond to me. I went to our local county extension office (WSU Master Gardeners) and they agreed that this was a major problem, not only on these trees, but a cause of infestation to my walnut trees. They said that they would provide a statement as soon as they processed my samples. In the meantime, I called the Arbor Day Foundation back yet again and informed them of my involvement with the County Extension (WSU Master Gardeners), and told them that I was forced to seek backup and demanded my money backor that they would get invovled. Immediately they processed a refund. I live out of town so this was a hassle to involve the County Extension, and care for a sick family member. The last thing I needed was to get shipped infested trees that now will/may be a problem with my other nut trees. These guys are dishonest. These trees were clearly infested and NOT a result of shippping stress. I alone knew that difference.

Ordered an American Beautyberry bush a couple years ago. This is the first year with any real growth and it turns out the bush is not the native American Beautyberry bush as described, instead it's a non native version that escapes cultivation easily. Not a fit for my native garden. Not what I purchased.

After contacting Arbor day I received a boiler plate response about how they respond to the key word 'invasive' nothing addressing how I wasn't sent what I purchased other than a 'your feedback is noted'.

Worst of all- I left a review on the plant to share my experience a week+ ago, but it appears that Arbor Day limits the product reviews they post and doesn't publish reviews they don't like. Too bad they don't screen their plants to only share the right ones!

A decade ago we ordered 3 lace bark elm trees. We, unknowing the difference, received just plain Elm trees. Today the trees are grown and I am constantly trying to keep the Japanese beetles and diseases from killing the trees (I am losing the battle). I thought arborday would know the difference.

This company sells people dead sticks, then when asked to replace the dead order following their rules, they get sent more dead sticks. Do not waste your money. Go to a local nursery. Period.

Some trees I ordered n

Going on a year. Still waiting on my trees. I have contacted the company multiple times and they keep giving me a delivery date and then it passes with a new delivery date...for the past year. I was told that there had been a fire and this was the reason my trees were delayed. It would be good customer service to refund my money or offer to send another type of tree. I have had good experiences with Arbor day in the past. Yes, you will receive sticks but it is fun to watch them grow.

DO NOT order trees from Arbor Day OR make a donation for the free trees! First, my wife made a donation with the expectation of receiving 10 free trees. They recommend planting the trees in the Spring for best results. Well, we got the trees, but not until the end of May when it was HOT! Second, the trees we received were literally "sticks!" All are doing poorly or dead. Also, we purchased a bush and they promised a free Red Maple. Again, the Red Maple arrived DEAD and also a "stick!" When we called customer service (waited 15 minutes on hold) we were told they only guarantee the purchased the bush that we purchased and not the free tree. I explained that we've dug up good turf, purchased fencing to protect the tree and spent a considerable amount of time planting this tree. Didn't matter to her - NO REPLACEMENT! A true bait and switch. AND, to make matters worse, they sold our information to a bunch of third party companies and now we're flooded with unwanted mail from various organizations. UNACCEPTABLE! I told them to removes from their third party list ASAP. Furious! Stay away from this organization!

This year I purchased 18 bare root trees from Arbor Day foundation. 4 Red Delicious Apples, 2 Jonathan Apples, 2 Gala Apples, 2 Belle of Georgia Peaches, 2 Damsom Plums, 2 Hazelnut, 2 Pecan and 2 Red Maple. The all came out of Dormancy and are growing well. I was skeptical after reading the reviews but my experience was truly fantastic

Ordered trees summer of 2022 for fall. They did not show up until December (250 seedlings). Hastily planted them and of course, all died due to hard freeze that happened shortly after planting. Contacted arbor day and got a letter saying to respond for a refund, or wait until spring for new trees. Spring is here, almost gone, no replacement trees, no communication, nothing from Arbor Day. Contacted them again for refund, nothing.

Arbor Day really “Can’t” give me a “Lifetime Guarantee” on my trees and will only replace “Once” if they Die….I really Don’t want to receive any more trees from Arbor Day Foundation. I don’t want to go through the trouble of planting-and purchasing fence material to keep the Deers away from the Trees/Shrubs and spending money for stuff that Dies and won’t be replaced. I’d rather get something from the local nursery-who really does Guarantees their trees and shrubs.
I’ve found that I’m spending more money than I want to by ordering trees (that die) from Arbor Day Foundation-from Nurseries in Florida and other southern states. And Trees that are shipped “After” the ground is frozen (Ice/Snow).
I’m Fed up with the Dead River Birch, Washington Hawthorne, Over twenty (20) Blue Spruces, Red Maples, and the American Hazelnuts that did not make it through winter. I’ve followed all the instructions-just to be told that It does not matter-If they Die-Arbor Day Foundation is not a “Lifetime Guarantee”

I sent in a donation more than a month ago and never received the promised trees.
Dorothy Ringer Sumner

Amazing company! They sent me actual trees.

Sent replacement at wrong time of year which I have no way to plant frozen ground. Told to put in pot untill spring and put in garage. Well garage is also very cold and have no place to put. Also missing product of replacement.. Top of trees all broke off inside box. Very rude in their replies and it takes forever to hear from them. I would NEVER order from them.

Trees are not healthy Very few needles on them were green most were yellow turning brow with roots tangled together. Received Pee Gee hydrangea's also in equally bad shape and roots all tangled together. They offered to send me more - UN NO NO thank you I do not need any more of your green house clean outs.
Have called Lincoln Nebraska several times and ask to stop ending me mail - save a tree NOPE been 2 years of unnecessary junk mail and it just keeps coming. I for one am sorry to have ever dealt with this company.