Arbor Day Foundation Avis 81

I wish I had checked Trustpilot before ordering trees from arborday.org. I honestly thought I would help plant more trees by becoming a member and also order some trees for my own yard. I don't think they ship out anything living. All I received were some rather expensive and dead saplings. I cancelled my membership! Being screwed over once is enough for me!

In ordered near one hundred trees. The only trees that were worth two dead flies were the white pine seedlings which shipped in a plastic bag. Now the rest of the order, had their jello on the cut and destroyed roots. This may have been OK with the exception of these trees were in the mail for 2+ weeks. 16 of the trees I can say now after having them in the ground for a couple of weeks are dead dead dead. How pitiful and what a waste of my money and time. Arbor day needs to learn their job and how to do it.

If I could give 0 stars I would. They shipped me barefoot trees in the dead of winter when it was below freezing. I figure they are the tree experts, but I guess they really aren’t. I planted everything that weekend and crossed my fingers until spring. 90% of the plants never budded, not even their free 10 trees. Crunchy and dead. I planted dozens of other trees, a whole fruit tree orchard since my orders with Arbor Day, every tree is not only alive, they are thriving. I contacted customer service and went around and around. Sent photos only to be told I had ordered them in August and it had been too long, even though they shipped them in December and since I’d received them it hadn’t been 6 months. After threatening a preorder chargeback they offered to reship what was in stock and refund what wasn’t in stock. I agreed if they were reshipping NOW. They said no they wouldn’t reshipping until DECEMBER, 18 months after my original order. She said they could just refund everything now. I said just refund now because I don't want to wait 8 months for more dead frozen trees. They never refunded. They stopped answering emails, completely ghosted. Beyond unprofessional. I will never order again and discourage everyone I know from ordering. They ship dead trees and then won’t honor their own plant guarantee. Now I’m off to file a preorder chargeback with my credit card for fraud by Arbor Day Foundation.

If I could give less than one star I would. They sent me dead stock in the middle of winter. Of course they all did not survive. My refund does not include shipping. I will never waste my money here again and you shouldn’t either.

They arrived in a bag which is not very safe for them to be going through the mail in but luckily only the tip of one was broken, they should be shipped in a box to make sure they don't get destroyed. Mine were moldy when they came do I don't know if that's gonna affect them or not. They've been planted for over a week and still no signs of life. They have no branches, they're just dry, brittle twigs with roots so I'm not very confident they'll do anything.

Buyer beware:
Bought a Chicago fig and sent to my granddaughter in Michigan as an house warming gift. Unfortunately, the tree didn’t make it through the winter. Of course It took till April to figure that out that the tree did not make it, however, since it was planted in October, the 6 month guarantee ran out before we know the tree died.

I asked for the tree to be replaced, the response was no it’s out of it six months guarantee. I think that a tree that you pay $100 for should have at least a year guarantee with the purchase.
Very disappointed.

I love the thing they are doing and the tree seedlings that showed up planted very well and they are thriving.

I donated to Arbor Day Foundation. I'm disabled and low income earner.
The deal was to donate and I would receive 5 flowering dogwood trees, 5 flowering Eastern Redbud trees, still don't get that cause I'm in the west. And as a bonus 2 free crapmyrtles along with the planting guide. I donated $50 dollars. Planted as per instructions.

Three of the trees made it and still waiting for the crapmyrtles. As a forester, gardener, and lover of trees, I am sorely disappointed. Three out of 12 plants survived. I want my money back. Because I am unable to get this resolved I just won't ever donate again.
Respectfully
Cynthia Houser

Ordered $200 worth of trees that either arrived dead or died days later

I filled out the tree survey and received 12 very small seedlings. They arrived safely and we planted them at the appropriate times 7 years ago. All of them did well. I have been happy so far until I realized that the 3 labeled as white flowering dogwoods are actually Bradford Pears! I would NEVER have planted Bradford Pears in my yard. They have been growing consistently but really took off in the last two years. One of them is about 15’ tall now. I was suspicious last year but they have the distinct foul smell this year. I went back and looked at the info the Arbor Day Foundation sent and absolutely everything said I would received 3 white flowering dogwoods. Nothing in their communication even mentions Bradford Pear. I even tried to search their website and they have nothing on the Bradford Pear. What a scam! Now we have to deal with removing them. We live on the SC coast. Bradford Pears are dangerous in Hurricane prone areas.

The trees I received were not red maple and not redbud but some unknown variety of trees.

Lol was about to waste my time and fill out the survey because why not i really wanted dogwood tree but 10 trees for 1 survey sounds too good. Decided to research and it seems like just bad reviews. Nope not doing it.

Received their mailing today for a "selected area survey" and at first glance at their survey package (which seems to be a very expensive package for a not-for-profit) it looked like you might get some free seedlings for you input. When I started to complete the survey, I realized they were after my....money of course. What a POS org. they wasted their money on me LOL.

They sell you dead trees with no refund, no replacement and no reply. Block your negative review so they can scam their next victim. BUYER BEWARE!!!

DEAD TREES, If they send you dead trees and then replace them with more dead trees you do NOT get your money back. Fool me once!

Horrible Horrible Horrible! Every single tree i ordered was full of mold and barely alive. Not a single tree or lilac bush survived. Definitely do not waste your time!

I ordered a tree that should have been 3-4 feet. They delivered on that was barely 2 feet. When I complained, they sent another (which is why they get two stars and not just one) but this one is only 29 inches, a full 9 inches shorter than it should be AT ITS SHORTEST. So disappointed. You would think that the second tree they would want to make up for the first, and send a 4 foot one, but no.
Also, they seem to use a third party, so they have no idea what is being shipped.

I spent hundreds of dollars through them and I only have one tree that survived out of over 30. They are making so much money and not providing any value. Stay away.

The trees I received from arborday were severely dehydrated. They were packaged without terresorb or water. It makes me think they are just like other nonprofit scams. Someone should read the reviews and then review their tax exempt status.