Arbury Avis 

The sales assistant was helpful but very busy and did remind us how busy he was. We payed a reservation fee to be able to test drive the car, however this has not been refunded ten days later… I’m disappointed as I’m having to chase this and worried that this won’t get refunded.

I purchased a brand-new Nissan Qashqai from Arbury Nissan Leamington Spa in December 2025. Unfortunately, my experience with their after-sales service has been very disappointing.

Within days of the vehicle’s first use, it developed an intermittent electrical fault affecting the automatic headlights, which is a key safety feature. I reported the issue promptly, and the service department later confirmed that an electrical component would need to be replaced.

While faults can occur, the way this was handled caused the real concern. Despite sending a detailed written email outlining the issue and requesting a written response, I did not receive one within the timeframe requested. Communication was inconsistent and, at times, completely absent.

More troubling was that work was carried out on the vehicle, including installation of a dashcam, before I was informed that a system fault had been identified or that parts would need replacing. This prevented me from properly considering my options and significantly undermined my confidence in the vehicle and the dealership’s transparency.

There were also delays linked to internal approval processes. Attempts to engage with after-sales management were unsuccessful, adding to the inconvenience and frustration.

For a dealership selling brand-new vehicles, I would expect timely communication, clear explanations, and customer consent before work is carried out — especially when a safety-related issue arises so soon after purchase. Sadly, this was not my experience.

I hope Arbury Nissan Leamington Spa takes this feedback seriously and improves its after-sales communication and customer care procedures.

I purchased a vehicle from Arbury Peugeot in April 2022. Sales side (if a little pushy) was OK. The vehicle was a used, low mileage 3008, recently serviced/MOT’d and apparently “well looked after”.

However, 3 weeks after taking possession of the vehicle, the oil top up light came on. This then occurred every 3-4 weeks, culminating in the catastrophic failure of the vehicle in September 2022, resulting in the vehicle having to be towed to my local Peugeot dealer, where it sat for the next 6 months waiting to be fixed.

During this time, I did a little investigating whilst a decision was made about who would be paying for the repairs (I had to involve the Financial Ombudsman unfortunately to resolve the matter) and apparently there is a known issue with the wet belt with Peugeots that causes the catastrophic failure that happened to me. I took possession back of the vehicle In March 2023 and sadly had lost all confidence in driving it so used it rarely.

My agreement has now finally come to an end which is why I am now writing this review.

I am not suggesting that the issue was known by the Dealership at the time of purchase, but if I had done my homework before buying, I would not have purchased it. My suggestion to anyone looking to buy a Peugeot, do your research before you sign on the dotted line

Great and very courteous stafs

Right from the first appointment Mason and Imran were both very helpful and friendly. Mason did me a great deal and was knowledgeable and very friendly. I’d previously had cars from another manufacturer but would recommend arbury to anyone else looking for a car.

Excellent, personal service. Luke is brilliant at his job - felt very assured buying a car with his help.

Luke has been great from start to finish of purchase, long distance purchase can sometimes be an issue but no issues at all and communication was great

Terrible service, lied to about the condition of the car, wrong paperwork sent then withholding my deposit. Sales rep is your best friend, until it doesn’t go his way.

Neil was great. Very helpful in answering all my questions. He was knowledgeable and kind. Great experience. Thank you.

Neil (sales manager) at SEAT Solihull provides a fantastic service and found the exact car we were looking for when stock was very low as the new model update was due.
He kept us fully informed of progress and explained everything in great detail.
We also got a good deal and delivery on the day we wanted.
The handover was quick and seamless.
It’s the 2nd car we have bought from Neil and both times has been a pleasure, not always something you can say buying a new car.

Decided to buy a Nissan Leaf by the end of 2025, walked in Arbury Nissan Leamington Spa, even though we didn't book an appointment, Max is there for rescue and helped us through all the process rapidly and professionally, and now I'm really happy with the car!

Excellent garage, very professional and good value for money. A reminder that if you have a Skoda problem GO TO A SKODA GARAGE, they have nothing to loose by being professional and truthful. Plus this garage was able to deal quickly and all the staff were so lovely. I highly recommend THIS garage for sales as well.

Neil was incredibly helpful and walked me through the process of buying my first car.

Great service provided at Seat today, very helpful with finding the car we wanted to purchase.

Absolutely brilliant service , very welcoming and I must say you have a gem of a staff member at your premise and to be present to us consumers.
Will definitely pass the message and be delighted to come back.

I had a really good experience with SEAT. I think the person who helped me was called Mariya. She was friendly, patient, and genuinely helpful throughout. She took the time to answer my questions and made sure everything was clear, which I really appreciated. The whole experience was smooth and stress-free thanks to her. Great customer service overall. They need to do something about the heating in the showroom especially when the weather is like this .

Purchased a juke from Max who was friendly and efficient throughout the process. He was very informative and the dealership had a great selection of cars available to view and test drive. I wanted the car asap and they turned it around quickly (even though it was between Xmas and new year). Would highly recommend for helpful but not pushy sales experience

Very helpful! The representative explained the car features really well and drew up a good pcp deal.

Arranged to buy a new vehicle and was told the sales manager would call me the next day to take a deposit. It never happened i emailed with no response, then this morning got another email to say we cannot go ahead now as the price has gone up £2,000 overnight 🙄 complete time wasters.

Update to the reply, what a total lie I was never told that anything was coming to an end I have all emails as proof for whoever needs to see them, as for a phone number this was provided with my contact through Auto trader. As for my trade in you also had all information you asked for and offered a very low amount of £150 of which you upped to £250 when i said it was worth more than that for scrap. After this experience I would advise anyone to avoid as I have been offered the car again by them at a higher price, sounds like Bait and switch, very poor service.