Exceptional group of guys with the boss Jonathan willing to come and speak to customers find out our needs and find the right car at the right price. I dealt with Tom and he was brilliant and I thoro... Voir plus
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Lisez les avis des autres
Had a very good experience , Thankyou Gary Andrew’s you’ve been the best salesman we’ve had in all the years of buying cars, nothing to much trouble and explaining things to us, we r made up with Suzu... Voir plus
L'entreprise a répondu
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to... Voir plus
L'entreprise a répondu
I bought a Ford Fiesta here 8 months ago. The purchase went through ok, but it’s taken a long time to get some things I had been promised. I eventually got a second key about 2 months later after seve... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Atelier de réparation automobile
- Prestataire de transport automobile privé
- Concessionnaire Kia
- Concessionnaire Suzuki
- Vendeur de voitures d'occasion
Informations provenant de diverses sources externes
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Coordonnées de contact
603-609 Liverpool Road, PR8 3NG, Southport, Royaume-Uni
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,3
Excellent
1 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Always happy when I come here for any…
Always happy when I come here for any repair work or service MOT requirements on my vehicle the young lad on the desk is fast efficient and his customer service is always 10/10
18 juin 2026
Avis spontané
The customer service from the service…
The customer service from the service team was outstanding whenever I need any work on my car I will be coming back here
21 juin 2026
Avis spontané
Exceptional group of guys with the boss…
Exceptional group of guys with the boss Jonathan willing to come and speak to customers find out our needs and find the right car at the right price.
I dealt with Tom and he was brilliant and I thoroughly recommend this dealership.
16 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Michelle,
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you had an exceptional experience at Chapelhouse OMODA & JAECOO Blackpool and that Jonathan and Tom took the time to understand your needs and help you find the right car at the right price. It’s wonderful to know the team made the process so positive and supportive for you.
We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Jonathan, Tom, and the wider team. We look forward to welcoming you back in the future.
Recently brought my car in for service…
Recently brought my car in for service with lewis and the team, friendly knowledgeable and total transparency, thank you we will be back and my friends and fmaily will be in as well, great service
18 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Mr Ridley,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had such a positive experience with Lewis and the team at Chapelhouse Suzuki Blackpool during your recent service visit. It’s great to know you found the team friendly, knowledgeable, and transparent throughout.
We really appreciate your kind feedback and recommendation, and we look forward to welcoming you, your friends, and family back in the future.
Great experience having my car…
Great experience having my car serviced, really nice showroom and friendly staff.
20 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a great experience having your car serviced at Chapelhouse OMODA & JAECOO Blackpool, and that you found the showroom welcoming and the team friendly throughout your visit.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Great service from the service team and…
Great service from the service team and the manager Lewis was able to help with any questions I had ! Thanks guys
19 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Louise,
Thank you for taking the time to leave your review.
We’re delighted to hear that you received great service from the team at Chapelhouse OMODA & JAECOO Blackpool and that Lewis was able to assist you with any questions you had. It’s great to know you felt well supported throughout your visit.
We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the wider team. We look forward to welcoming you back in the future.
Had my car serviced at the Blackpool…
Had my car serviced at the Blackpool branch. They did everything I asked, the car was ready before the agreed time and washed too! Fantastic service, well done
19 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Sandra,
Thank you for taking the time to leave your review.
We’re delighted to hear that you had a fantastic experience at Chapelhouse OMODA & JAECOO Blackpool and that the team were able to carry out everything you requested. It’s great to know your car was ready ahead of the agreed time and returned to you clean and washed.
We really appreciate your kind feedback and will be sure to pass your comments on to the service team. We look forward to welcoming you back in the future.
I bought a Ford Fiesta here 8 months…
I bought a Ford Fiesta here 8 months ago. The purchase went through ok, but it’s taken a long time to get some things I had been promised. I eventually got a second key about 2 months later after several personal visits and phone calls. I am still waiting for a parcel shelf and a valeting which was promised, but I have basically given up on it. I also assumed I would have been given a new MOT when I bought the car, but it was already 3 months used.
17 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Daniel,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has fallen short of expectations and that there have been delays in receiving the items and services you were promised. This is not the level of service we aim to provide, and we understand your frustration, particularly given the need for multiple follow-ups.
Your comments regarding communication and aftersales support are taken seriously, and we would like the opportunity to review your concerns in more detail to see what has happened and how this can be resolved. If you are willing, please contact our customer care team on customercaresouthport@chapelhouse.co.uk directly so we can look into this further for you.
Had a very good experience
Had a very good experience , Thankyou Gary Andrew’s you’ve been the best salesman we’ve had in all the years of buying cars, nothing to much trouble and explaining things to us, we r made up with Suzuki Swift. Thankyou Gary for making it all so easy. Janet & William Mason
16 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Janet & William,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had such a positive experience and that Gary Andrews was able to support you throughout your purchase. It’s fantastic to know he took the time to explain everything clearly and made the whole process easy and enjoyable for you.
We’re so pleased you’re happy with your new Suzuki Swift, and we really appreciate your kind words and recommendation. We’ll be sure to pass your feedback on to Gary.
Aiden (motorbility)
Aiden (motorbility) was great with myself and my son, who will be my driver, throughout the process. He was very friendly and very knowledgeable and made it easy for us.
15 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Elizabeth,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Aiden provided such a positive experience for both you and your son throughout the Motability process. Making the journey as straightforward and stress-free as possible is important to us, so it’s wonderful to know that Aiden’s friendly and knowledgeable approach helped make everything easy for you.
We really appreciate your kind feedback and will be sure to pass your comments on to Aiden.
Avoid at all costs
Avoid at all costs. Sold me a used MG 3 with no service history. Missing spare key and faulty rear window.
After months of being ignored they finally repaired the window and gave me the key. However, no service history.
I went to the Motor Ombudsman who awarded me return of the vehicle. Chapelhouse did not engage at all in the process. This goes against the codes of practice which they agree to work to.
They are now ignoring any of my correspondence and I am keep getting directed to Su Mawdsley who will not respond to any emails.
I have been left no choice but to start formal legal proceedings.
Avoid at all costs!
26 septembre 2025
Avis spontané
Réponse de Chapelhouse Motor Group
We are sorry to read of Mr Doyle's dissatisfaction and note the comments made.
As this matter is currently being considered through The Motor Ombudsman's Alternative Dispute Resolution process, it would not be appropriate for us to comment on the specific allegations raised.
The Motor Ombudsman confirmed to both parties on 6 June that, as an agreement could not be reached following the initial assessment, the case has now been referred to an Ombudsman for formal adjudication. We remain committed to engaging fully with this independent process and will provide all information and evidence requested to assist in reaching a fair and impartial decision.
In the meantime, it would be inappropriate for us to comment further while the adjudication is ongoing.
Stay well clear of the service manager if you have a wife
Stay well clear of chapelhouse Suzuki omoda & jaecoo Blackpool. The service department and Manager is horrendous
15 avril 2026
Avis spontané
My wife had to leave this company as a…
My wife had to leave this company as a sales executive working in the omoda & Jaecoo brach in Blackpool, due to the service manager Lewis sexually harassing her in the work place. Saying inappropriate comments wanting to see her breasts. I also worked there as a valeter and heared him saying inappropriate things to her which I was not happy woth. When reported to HR they said they couldn't move forward with the investigation due to lack of evidence. But still had 2 witness statements from members of staff. Absolutely disgusting company and all there interested is not in the welfare of their staff but who makes them money
21 mai 2026
Avis spontané
Very helpful and friendly.
Picked up my brand new Suzuki Vitara Ultra today.
There were some delays with delivery dates but with the help of Gary Andrews and Toni Gould who both went above and beyond in tracing my vehicle I'm now one happy person. I was getting anxious about the delivery as I had a really specific request but both Gary and Toni always eased my anxiety and I can't thank them enough. When I went to pick my vehicle up today Gary had already put petrol in the tank and all of my 'add ons' were in place. I have taken out a service package which is very reasonable so I'll be popping in to Chapelhouse Suzuki from time to time and should I be in the market for another vehicle Chapelhouse Southport will be my first stop. I have no hesitation in giving a 5 star review.
Susanna Boggan.
12 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Susanna,
Thank you for taking the time to leave such a fantastic and detailed review.
We’re delighted to hear that Gary Andrews and Toni Gould went above and beyond to support you throughout the delivery process of your new Suzuki Vitara Ultra. We understand how important clear communication and reassurance are, especially when waiting for a new vehicle, so it’s great to know they were able to ease any concerns and keep you informed along the way.
It’s also wonderful to hear that your handover experience went so smoothly and that the vehicle was prepared exactly as requested, with everything in place for you on collection.
We really appreciate your kind words and your recommendation, and we look forward to seeing you again when you’re next in for servicing or when the time comes for your next vehicle.
Helpful and easy purchase
Gary was very helpful and reassuring. He was very patient with me and helped with all of my paperwork
11 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Dannii,
Thank you for taking the time to leave your review.
We're delighted to hear that Gary made your purchase experience easy and straightforward. It's great to know he was patient, reassuring, and able to help you with all of the paperwork throughout the process.
We'll be sure to pass your kind feedback on to Gary, who will be pleased to hear your comments.
Thank you James!
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to get it properly done, he's also given me a free valet when I'm ready! Fantastic customer service from start to finish.
5 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Barney,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that James provided such outstanding customer service throughout your experience. Going above and beyond for our customers is something we strive for, and it's wonderful to know that James made sure your car was ready when you needed it, even taking the extra step of valeting it himself to ensure everything was prepared on time.
Your feedback highlights exactly the kind of dedication and commitment we aim to deliver, and we're sure James will be delighted to hear your kind words.
Thank you for choosing Chapelhouse, and we hope you enjoy your new car.
Very happy with my experience buying my…
Very happy with my experience buying my first car at Chapelhouse, helped by Gary Andrews. Highly recommended!
4 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Mark,
Thank you for taking the time to leave your review.
We're delighted to hear that you had such a positive experience buying your first car with Chapelhouse. Purchasing your first vehicle is a special milestone, and we're pleased that Gary Andrews was able to make the process a positive and memorable one for you.
Thank you for your recommendation. We'll be sure to pass your kind feedback on to Gary.
We wish you many happy miles in your first car and look forward to welcoming you back in the future.
Had a great experience with John
Had a great experience with John, Callum and Louise. Absolutely love the car and the price ! Thanks for all your help navigating to an electric vehicle
4 juin 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Denise,
Thank you for taking the time to leave your review.
We're delighted to hear that you had a great experience with John, Callum, and Louise at Chapelhouse Suzuki Warrington. It's wonderful to know the team were able to support you through your journey into an electric vehicle and help you find a car you absolutely love at a great price.
We really appreciate your kind feedback and will be sure to pass your comments on to the team.
I found my visit to be very pleasant!
I found my visit to be very professional and insightful.
I was shown a number of different models by Aiden, and I was most impressed by his extensive product knowledge and friendly demeanor.
It turned out he was a musician too! We had a lovely chat and he couldn't have been more helpful
Thanks again, Aiden!
26 mai 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Max,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found your visit both professional and insightful. It's great to know that Aiden took the time to show you a range of models and that his extensive product knowledge, friendly approach, and willingness to help made such a positive impression.
We're also pleased to hear that your visit felt personal and enjoyable, with plenty of opportunity for a great conversation along the way. Creating a welcoming and relaxed experience for our customers is something we strive for, so it's wonderful to know Aiden delivered that for you.
We'll be sure to pass your kind comments on to Aiden, who will be thrilled to receive your feedback.
Aiden was extremely helpful and…
Aiden was extremely helpful and knowledgeable. I even called to ask a couple of questions after my visit, and he was all too happy to help. Excellent customer service from a knowledgeable and friendly salesman.
16 mai 2026
Avis spontané
Réponse de Chapelhouse Motor Group
Hi Andrew,
Thank you for your excellent review.
We're delighted to hear that Aiden provided such helpful and knowledgeable service throughout your experience. It's especially pleasing to know that he continued to support you even after your visit, taking the time to answer your questions and ensure you had all the information you needed.
Providing friendly, knowledgeable, and accessible customer service is something we take great pride in, so your feedback is greatly appreciated. We'll be sure to pass your kind comments on to Aiden.
Thank you for choosing Chapelhouse, and we hope to welcome you again in the future.
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