FOW Winsford Avis 11 952

Bought the car 18 months ago, it had been MOT’d & Serviced. It now needs a complete engine replacement totalling over 9k, I called FOW for advice and was met with no interest at all, have ended up raising a complaint with the finance company to try and get a resolution as you don’t buy a car and expect the engine to go so soon! I suggest customer service improves as I was met with no sympathy, interest or advice in what was an extremely stressful situation. Quick enough to sell the car but don’t want to know after. Safe to say I WILL NOT be buying from these ever again.

Seamless journey from first seeing the car to driving it off the forecourt. Great staff and customer service

Ella was so helpful throughout

No pressure to bye good service after choosing which car right through to the completion

I purchased a BMW 5 Series G31 from Fords of Winsford for £21,898 and the experience was unacceptable from start to finish.

When FOW describe their vehicles as “beautifully prepared”, that claim does not reflect reality. On collection, agreed cosmetic work (scratches to be polished out) had not been completed. More concerning, by the time I arrived home, the engine management light had already illuminated.

Within the first week, a further issue developed — a drivetrain (gearbox) noise during low-speed manoeuvring. Based on how the fault presented, it was immediately clear this was not a minor defect.

After reporting these issues, I then had to wait approximately three weeks just to secure a booking. The vehicle was subsequently retained by FOW for around four additional weeks before a courtesy car was even provided. When one was eventually supplied, it was a 2013 Vauxhall Insignia — entirely inappropriate as a replacement for a vehicle of this value. In total, I was without the car for approximately eight weeks.

Communication throughout was consistently poor. At every stage, I was required to chase for updates, with little to no proactive contact. Even my formal complaint had to be chased before it was acted upon. Although the matter was escalated to a senior manager who assured me communication would improve, this proved to be empty reassurance.

The fault was ultimately diagnosed as an engine mount, and the vehicle underwent repair with a reported road test confirming the issue had been resolved. This was demonstrably incorrect. Upon collection, the exact same fault was immediately present — before I had even left the car park.

Additionally, after being informed the vehicle was ready for collection, it was presented in an extremely poor state — visibly dirty and clearly not prepared to any reasonable standard, despite having been in their care for an extended period. The issue had not been fixed, and the overall presentation reflected a lack of basic attention to detail.

At that point, I rejected the vehicle — a course of action effectively acknowledged as appropriate by the aftersales team.

While the rejection was accepted and a full refund agreed, this does not excuse the overall handling of the situation. After eight weeks in their possession, the vehicle was returned in the same faulty condition, raising serious concerns about both the quality of diagnosis and the standard of their checks prior to release.

Spending over £20,000 on a vehicle only to be left without it for two months, dealing with delays, poor communication, and a failed repair process, is entirely unacceptable.

Based on this experience, I would not recommend Fords of Winsford.

I’d say they are definitely a cut above your typical car supermarket. Very friendly staff, no pushy sales and a relaxed atmosphere. Smooth sales process with the car ready as agreed and on time within a couple of days from order. All in all it was a good experience, would recommend.

Very straight forward and efficient process.
Customer is fully in control of viewing the cars they want to see and keys are readily available.
Only when a decision is made or further information is required do you ask to speak to a member of the sales team.
If you wish to proceed then initial details are completed then and a date agreed to collect, in my case just 3 days later.
I was contacted twice in the interim to confirm collection date and then on the day to advise that vehicle was ready.
I arrived at agreed time and within 30 minutes was on my way.
Couldn't have been more efficient from start to finish

Great from start to finish so much choice not rushed everything explained Amir was superb big thank you to him and everyone at FOW THANKS AGAIN

No pressure from salespeople, help and advice given where needed. Great range of cars.
Friendly staff

Fantastic service. Helpful staff. Excellent. Can’t fault

Second car I’ve purchased from FOW Manchester. Both times have been effortless and very welcoming staff. Great customer service and Geoff was fantastic each time we spoke!

I was a little unlucky with my purchase from FOW. Nobody’s fault, it’s just one of those things. For me, there are two elements to buying a car which I am always a little apprehensive about - the car itself and any after sales service. A car can be put right if there are issues, but that is entirely dependent on the service the dealer provides. The after sales service I received from Katie and her colleagues at Trafford was absolutely first class. The issues with my car are now resolved so I can enjoy my purchase. I would not hesitate to buy from FOW again, purely because of the lengths they go to in order to make sure their customers are looked after.

Easy to view the cars without any pressure.
There are a lot of documents/e mails involved in the purchase.

I have bought cars from FOW before and this purchase was exceptional, the process was easy and Hannah our sales advisor was helpful from start to finish. The car purchased was presented in very good order.

Phebe was brilliant, so helpful and made the whole experience very easy. Love my new car!

I’ve never purchased from FOW before but I will definitely be a return customer. Huz helped us with the purchase & was very thorough and helpful with his expertise. Customer service was great.
There were a few chips to the paintwork of the car I was purchasing, which was quickly rectified. I had my new car within 24 hours of viewing it.

I’m not one to usually enjoy buying a card but FOW made it a great experience from the start. From quick response and help from Debbie, to being handed over to Ewan to chat through options, the service was fantastic. Ewan was never pushy, answered all my questions, encourage us to check out some other cars to put our mind at easy, and was genuinely a pleasure to do business with. I came away with a fantastic car and peace of mind. I could not recommend FOW enough

Excellent service from the sales team.

I bought my car 4 weeks ago and I want to start of by saying that Danny helped me with the purchase of my car and he was very helpful and great with communication however since I've been driving the car the Apple car play has worked very intermittently which is extremely frustrating as I drive a lot, if I was told this then I would not of purchased the car. I would also like to add that the car was not the cleanest, has crumbs all down the middle bit.

As an overseas buyer using FOW was easy, from first seeing the car on autotrader to flying over and collecting it, the experience was easy with all the help of the sales team.
They were very helpful with everything, i cannot fault them in any way.
I would definitely recommend FOW to family and friends looking for a car.