We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Voir plus
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Lisez les avis des autres
There was/is a great selection of vehicles the organisation of which was very well operated. Jaime the sales lady was very efficient and delight to deal with. I had a small technical issue and FOW org... Voir plus
collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced powe... Voir plus
L'entreprise a répondu
Bought an M140i here back in April 2024. The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any ques... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Écrit par l'entreprise
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Coordonnées de contact
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Royaume-Uni
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excellent
13 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fairly easy to deal with, customer service a little lacking
Weren't very forthcoming when trying to do a deal, salesman was adamant the price was fixed, offered a low price for my trade in, but after we walked out and left it a few days I was able to get a slightly better deal and have some niggles with the car sorted. The best part about buying a car is the haggling!
On arranging collection I was pestered slightly to collect the car sooner than I wanted, I'm thinking because it was the end of the month and they wanted their sales figures boosting. Was told it would take 30 mins so I could just pop in after work etc. good job I didn't as I actually had to go to the post office to tax the car as it couldn't be done online after being a motability car. Our salesman wasn't working when we could collect the car so we were left for an hour or so while they were sorting out stuff in the background. Although the staff were pleasant, we weren't even offered a coffee or cold drink as we waited. Also after they brought the car around for us to take it home, at least one of the jobs I was assured would be fixed wasn't so ill have to return at some point for them to fiz the issue.
1 octobre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us such detailed feedback. We're pleased to hear that you found our team pleasant and that we were ultimately able to improve the part-exchange offer and agree for the items you identified on the vehicle to be addressed.
We appreciate, however, that other parts of the experience could have been smoother. We're sorry that you felt pressured regarding the collection date and that the handover took considerably longer than the timeframe you had been given. The requirement to visit the Post Office to tax the vehicle should also have been communicated beforehand so that you could plan accordingly.
We're particularly sorry that you were left waiting without being offered refreshments and that one of the agreed items hadn't been completed when the vehicle was handed over. Where work has been agreed before collection, we would expect this to be completed or clearly communicated to you beforehand rather than requiring an additional visit.
Thank you for highlighting these points. Your feedback regarding the sales, collection and vehicle preparation process will be shared with the relevant teams for review.
Many Thanks,
FOW Customer Service Team
Pain-free and smooth experience
Pain-free and smooth experience. No last minute charges or hiccups.
Great
30 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're delighted to hear that you had such a smooth and hassle-free experience with us from start to finish.
It's especially great to know that everything was clear and straightforward, with no unexpected charges or last-minute hiccups.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great staff
Milli at FOW aftercare was very helpful. She always responded to my emails efficiently!
1 octobre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Millie looked after you so well throughout your Aftersales experience.
It's great to know that she was helpful and always responded to your emails efficiently. Clear and consistent communication is really important to us, so we'll be sure to pass your kind feedback on to Millie!
Many Thanks,
FOW Customer Service Team
Great service
JJ who looked after me was professional and approachable from the moment we met. He answered my questions with great knowledge whilst out on the test drive. He handled the finance completely for me and explained everything every step of the way. Making sure I understood thoroughly. His communication skills were fantastic in the 24 hours I had to wait to collect my car. 10/10 service. Didn’t catch the managers name in the afternoon on the 29/9/26 but just want to shout a thanks to him too.
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that JJ provided such professional and approachable service throughout your experience.
It's great to know that he answered all your questions during the test drive, clearly explained the finance process and made sure you fully understood everything before proceeding. We're also really pleased to hear that his communication while you waited to collect your car was excellent.
A 10/10 is brilliant feedback, and we'll be sure to pass your lovely comments on to JJ, as well as your thanks to the manager who assisted you on the 29th!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great experience
Great experience. Fantastic range of cars. Friendly, helpful and knowledgeable staff. An easy and straightforward buying experience. I recommend FoW if you are thinking of changing your car.
30 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that you had such a great experience with FOW.
It's wonderful to know that you enjoyed our wide range of cars and found our team friendly, helpful and knowledgeable. We're especially pleased that the whole buying process felt easy and straightforward from start to finish.
Thank you for recommending us to others looking to change their car. We really appreciate your support and hope you enjoy many happy miles in your new vehicle!
Many Thanks,
FOW Customer Service Team
Great Experience
Friendly helpful staff and a great way to see potential cars. I particularly like the viewing on your own without any high pressure selling. Overall a very enjoyable experience.
24 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team friendly and helpful and enjoyed the way we do things at FOW.
Being able to browse and view cars at your own pace, without any pressure, is something we're really proud of, so it's great to know this made your experience so enjoyable.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great service
Ash was great from start to finish. He told me all the options available for me and didn’t put any pressure on me to make a purchase. A recent name change made this process a little more complicated but Ash took care of everything and made the process smooth and kept me updated every step of the way. Amazing and professional service from start to finish. Thanks again Ash!
24 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that Ash looked after you so well from start to finish.
It's great to know that he clearly explained all the options available without any pressure and made what could have been a slightly more complicated process following your name change feel smooth and straightforward.
We'll be sure to pass your lovely feedback on to Ash. Keeping you informed every step of the way and making the whole experience as easy as possible is exactly the service we aim to provide.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Having never dealt with FOW ( Winsford…
Having never dealt with FOW ( Winsford branch )previously, all I can say is the whole process from start to finish was absaloutly brilliant !
Alex our sales advisor was superb.
A really nice genuine guy who's customer service was absaloutly brilliant.
Alex couldn't have been more helpful and made buying the car a real simple process.
After paying my deposit the car was ready to collect only 48 hours later.
The car looked brand new having undergone a full valet and wheel repair...amazing .
I couldn't recommend Fords of winsford enough.
Absaloutly superb!
And especially a big thank you to Alex in sales.
Cheers
Lee.
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review, Lee! We're delighted to hear that your first experience with FOW Winsford was such a positive one from start to finish.
It's brilliant to hear that Alex made such a great impression and that his friendly, genuine and helpful approach made buying your car so simple. We'll definitely make sure your lovely comments are passed on to him!
We're also pleased that your car was ready within just 48 hours and that the valet and wheel repair had it looking like new for collection.
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
It was good to have FOW take further care of one of it's customers
I was pleasantly surprised when FOW contacted me regarding the car which I purchased last may. The lady called Aimee asked me if I had had any problems at all with the car. She asked me if I had any issues at all with the car. She also said that if any problems did occur then I could give FOW a ring to receive advice or help.
I thank FOW for the extra "service" given to me.
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that our follow-up call was such a pleasant surprise and that you appreciated the additional support after purchasing your car.
It's great to hear that Aimee took the time to check that everything was going well and made sure you knew we're here to help should you need any advice or assistance in the future.
We'll be sure to pass your kind feedback on to Aimee. Thank you for choosing FOW, and we hope you continue to enjoy your car!
Many Thanks,
FOW Customer Service Team
Great car great customer service staff…
Great car great customer service staff very efficient and helpful would buy again
9 novembre 2025
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you're happy with your new car and received great customer service from our team.
It's wonderful to know that you found everyone efficient and helpful, and hearing that you'd choose FOW again means a great deal to us!
We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I was told FOW were difficult to work…
I was told FOW were difficult to work with when it came to aftercare!
They have been totally fantastic!!! Kady our aftersales representative was fantastic! we didnt have time to officially book in, due to going on holiday within a couple of days! But that wasnt a problem Kady accomodated us amazingly!
The problem was then diagnosed by Brad who literally wouldnt let the car out of his hands untill it was 100% sorted!
FOW provided a courtesy car to tie us over! Brilliant service!
Highly recommend FOW and are really grateful that Kady and Brad were our FOW Representatives! Thanks guys!!
28 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that your experience with our Aftersales team exceeded your expectations.
It's wonderful to hear how Kady accommodated you at such short notice before your holiday and made sure everything was arranged. We're equally pleased that Brad was so thorough with the diagnosis and made sure the car was completely sorted before handing it back to you.
We're also glad we could keep you mobile with a courtesy car while the work was being completed. We'll be sure to pass your lovely comments on to both Kady and Brad – we're sure they'll really appreciate them!
Thank you for your recommendation and for choosing FOW! 👍
Many Thanks,
FOW Customer Service Team
Customer service was excellent
Customer service was excellent. The saff were polite and helpful
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received excellent customer service and found our team polite, friendly and helpful throughout your experience.
We really appreciate your feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Excellent service from the after sales…
Excellent service from the after sales team, especially Liv who sorted everything for me,
Thanks Guys 👍
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received excellent service from our Aftersales team.
It's especially great to hear that Liv looked after you so well and got everything sorted. We'll be sure to pass your lovely feedback and thanks on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your car! 👍
Many Thanks,
FOW Customer Service Team
The car I purchased from FORDS OF…
The car I purchased from FORDS OF WINDFORD had a couple of problems that needed sorting out, Aimee from after sales delt with the requirements very quickly and professionally, thanks Aimee for your help
29 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us a great review! We're sorry that your car needed a couple of issues sorting after purchase, but we're delighted to hear that Aimee looked after you so well.
It's fantastic to know that she dealt with everything quickly and professionally and got the issues resolved for you. We'll be sure to pass your lovely feedback and thanks on to Aimee!
We hope you can now enjoy many happy miles in your new car.
Many Thanks,
FOW Customer Service Team
From start to finish the costumer care…
From start to finish the costumer care was really good. All issues i had with my new car was sorted quickly and the issue is now resolved
16 juillet 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received such good customer care from start to finish.
We're especially glad that the issues you experienced with your new car were dealt with quickly and that everything has now been resolved for you.
Thank you for choosing FOW, and we hope you can now enjoy many happy and trouble-free miles in your new car!
Many Thanks,
FOW Customer Service Team
Quick efficient process
Quick efficient process. No overselling of products, simple are you interested yes/no and move on. Fair valuation on my vehicle as well.
28 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process quick, efficient and straightforward.
It's particularly great to know that you appreciated our no-pressure approach to additional products and received a fair valuation for your vehicle.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Staff were friendly and helpful
Staff were friendly and helpful. They spent time going through the various options to purchase the car.
12 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found our team friendly and helpful throughout your experience.
Buying a car is a big decision, so it's great to know that the team took the time to clearly explain the different purchase options available and helped you make the choice that was right for you.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Saw the car i wanted
Saw the car i wanted, got a good valuation on mine, everything was done in no time at all, I dealt with 2 different people who were very accommodating and informative, made the whole process simple. Would recommend.
28 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that you found the car you wanted, received a good valuation for your part exchange and that everything was completed quickly and smoothly.
It's great to know that both members of the team you dealt with were accommodating, informative and made the whole process simple from start to finish.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Five Stars to Darrell
This is the 2nd time using FOW. We purchased 2 cars on this occasion. Darrell was very patient with us and we didn’t feel rushed or pressured into making any decision. He also sorted out picking both cars up earlier than expected. Many thanks Darrell. Five stars from us
25 septembre 2026
Réponse de FOW Car Supermarket
Thank you so much for your fantastic five-star review and for choosing FOW for a second time – and for two cars on this occasion!
We're delighted to hear that Darrell looked after you so well, giving you plenty of time to make your decisions without ever feeling rushed or pressured. It's also great to know that he managed to arrange both cars for collection earlier than expected.
We'll be sure to pass your lovely feedback on to Darrell. Thank you for your continued support, and we hope you enjoy many happy miles in both of your new cars!
Many Thanks,
FOW Customer Service Team
Called up multiple times
Called up multiple times, when you get through to sales they put the phone down straight away. Finally got through to Megan and she decided to put the phone down when i was ‘going on hold’. Happy to take your money but don’t want to answer any questions. Stay away from this company.
28 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're sorry to hear about the difficulties you experienced when trying to contact our team and that you felt your calls were being disconnected.
We take feedback regarding customer service seriously and would have liked the opportunity to investigate the calls and circumstances surrounding your experience further. We requested some additional information from you to enable us to identify your enquiry and review what happened; however, unfortunately, no further information was provided.
Without these details, we're unable to locate the relevant records or investigate the interactions you've described, so we cannot fairly comment on the individual circumstances.
Should you wish to provide the requested information, we'd be happy to look into your concerns further.
Many Thanks,
FOW Customer Service Team
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