Hippo Motor Group Avis 2 909

I bought a car from HIPPO MOTOR GROUP in March 2026, after 4 weeks the car broke down on the 2nd April 2026. It's still in the garage 7 weeks later. Still not repaired and no completion date.

Due to the infrequency of the bus services and the rural location where I live, I have had no option but to rely on taxis, sometimes once and occasionally twice a day, to travel to and from work. Unfortunately, there is also no bus service available on Sundays.

The Uber taxi receipts currently total £596.55 from 2 April 2026 to date. I have tried to use public transport and walk wherever possible to keep costs down. In addition, my Greater Anglia train tickets amount to £82.60.

This brings the total travel expenditure to £679.15 from 2 April 2026 to 13 May 2026 — now entering week seven without my car.

This situation is now severely affecting both my work and personal life. Part of my sales role involves visiting clients, which I have been unable to do for the last seven weeks. The financial pressure of finding nearly £700 for travel in such a short period has also had a significant impact on me personally. I have struggled to keep up with my car payments due to these unexpected additional costs and the stress is beginning to affect my health, causing migraines and sleepless nights.

My friends and family are not local, so I rely heavily on having a vehicle to see them. Being without a car has left me feeling extremely isolated. Despite numerous telephone calls and emails over the last seven weeks, I have not been offered a courtesy car at any stage. Had this been communicated at the outset, I would have hired a vehicle instead of relying on taxis.

I also have a dog, and because I live on a main road, I would normally drive daily to the park to exercise her properly. Pet Ubers are extremely expensive, particularly for return journeys, and public transport options are very limited.

In addition, I am currently training for a half marathon. Where I live makes training difficult, and before my car broke down, I regularly travelled to Romford, another town to train with my running group. Being unable to do this has left me feeling increasingly isolated and affected my mental wellbeing considerably.

I have also had to cancel my gym membership because I can no longer justify the additional expense while covering these travel costs. Even basic tasks such as food shopping have become more expensive, as I have had to rely on delivery services due to the lack of a supermarket within walking distance.

I have been driving since I was 18 years old and am now 52. I have never been without a car for this length of time in 34 years of driving. I genuinely feel as though I have lost my independence and freedom, and it is beginning to leave me feeling helpless and overwhelmed.

Lastly, I recently applied to become a First Response Volunteer for the ambulance service, something I have wanted to do for a long time to give back to the community. Unfortunately, my application is now on hold because I do not currently have access to a personal vehicle, which is a requirement for the role.

I have also missed several important social and family occasions during this time, including my aunt’s funeral.

I have spent numerous hours writing emails and speaking to customer Service on the phone... with no resolution. Hippo promotes a proud family run company. This couldn't be further from reality Mr Tom Preston.

Got a car with Hippo which was very easy and suited to my needs, when I was faced with a problem or enquiry it was resolved and any information needed was given promptly. Customer service worker Alahna was very polite and sorted my enquiry efficiently.

AVOID AVOID AVOID.

Purchased my vehicle in January with extended 3 year warranty, fault appeared with SOS light in march so called the warranty they advised to find a garage and send them a quote for the work, the warranty company did approve the work but the part is still on backorder still 2 months later and now more faults are appearing on the vehicle, I contacted hippo as consumer rights say between 3-6 months they have the opportunity to fix the vehicle, at no point have they helped with this process, it's disgusting that they would leave a customer basically stranded for 2 months when it is they're legal obligation to fix the vehicle, i have no contacted trading standards to report the company and will do my upmost to make sure another individual does not go through this experience again.

Since this review I have now contacted the motor vehicle ombudsman as hippo motor group refuse to repair this vehicle, consumer rights say they have 1 chance and they refuse to do this, in turn they are breaking there legal obligation to do so, please anyone who reads this do not buy a vehicle from these

They hold onto your deposit when you do not go ahead. 3-5 working days for a refund yet I’m nearly 2 weeks on and being ignored on a daily basis. AVOID

In response to hippo.. my email is Lucy May 1011 - icloud

It’s crazy they reply here asap and not via email. Still no refund 2 weeks on.

I recently bought a car with Hippo Motor Group
, and it has been the most straightforward car-buying experience I’ve ever had.

Calum Ali was the agent helping me, and he was excellent throughout — professional, friendly, and very understanding. He was always approachable and answered all of my often silly questions with patience and good humour.

Calum, you could probably sell a Christmas tree to Father Christmas!

Thank you!

Raphael was very helpful and informative
Excellent service

Had a very pleasant experience and the service was great. Raphael was extremely polite, friendly and helpful.

Brilliant service thank you Raphael for all of your help 😀 highly recommend

We are extremely disappointed with our experience with Hippo and would strongly advise others to avoid this company.
On 27 March 2026, my wife Weronika and I signed an agreement with Hippo for an Omoda 5 (registration number SB74YZO, agreement number 8012941118). The vehicle was supposed to be delivered on 15 April 2026. We both took time off work and waited the entire day for the delivery, but the car never arrived.
Since then, communication from Hippo Motors has been absolutely unacceptable. Every time we contact them, we are told that someone will call us back, but nobody ever does. The only information we received was that the vehicle had been damaged and was in an Omoda warranty service centre. Today is 12 May, and we still have not received the car or any clear update about when it will arrive.
Despite not having the vehicle, the car has already been taxed, insurance has been paid, and we even received the registration document by post. To make matters worse, the first monthly payment of £500 was taken yesterday even though we still do not have the vehicle.
This situation has caused us significant financial losses and a huge amount of stress. The car was meant to be used by my wife for work purposes, and because of Hippo’s failures, we were forced to buy another car with cash just so she could continue working.
The entire experience has been unprofessional from start to finish. We feel ignored, misled, and completely let down. The matter will now be taken to court.
We do not recommend this company to anyone. Avoid Hippo and the people working there. They are unprofessional, unreliable, and do not keep their promises.

Great company, very easy process and lovely customer service, Josh was very helpful when came to collecting the vehicle and sorting the last remaining bits out

Josh was very helpful and friendly

Couldn’t fault Max, very polite and very knowledgeable. Had a great experience with him & Hippo leasing in general.

Josh was great, quick, efficient and accommodating as I had an important call and could only give half attention for a while.

Great experience from start to finish, thanks Josh!

Super professional and stress free environment . Thanks Matt for great hospitality..!

Absolutely disgusted by this company- had a Mercedes for 5 weeks and 3 weeks in, broke down and needs a new engine! Been sat on our drive for the last 2 weeks now as every time my partner calls he gets fobbed off to somebody else or promises to call back within 5 minutes/same day and never happens. Yet again 2 weeks later trying to call as not returned our call again today.
Wouldn’t touch these people, very unhelpful and cars unreliable.

Excellent service - James is was fantastic throughout

First time at hippo and very happy with my dealings with the company … Josh was very helpful ,professional and made the whole experience very easy

Josh was very helpful and explained everything extremely well and was very professional

Ticket 96718...Following the finding of a blade in my car and then the car failing to charge I have had the most horrendous time with this company. I am returning the care and was prepared to accept a swap but as no one returned any of the calls they promised I have gone else where. With regards returning the car well we're do I start., the process has been dragged out much longer than necessary. Following my request to hand the car back Jack promised on Saturday 25th April that I would recieve a call Monday 27th, no call and I had to call on Tuesday again to be promised a call that never materialised. It's now Saturday 2 May and I still don't have date for them picking the eC4 in Silver up despite myself and others calling on my behalf. The delay means I have been unable to pick up my new car. I have been misled, ignored and definitely not treated like one of the family, unless you do treat family with distain, like the phone message proclaims. I will continue to update this post and also on social media proclaiming the dire treatment dealt out to customers wanting to return a car that does not work as advertised.
7th May, despite a promise from Shannon that my car would be collected today, nobody has come to collect the car, customer services and logistics have gone home. This has gone beyond now and my Mental Health is deteriating, can't go to work, can't take my son to his after school activities. I don't have the money to go hire a car just like for a indeterminate length until Hippo csn be bother. And again I had to listen to that "we treat you as one of the family".