A1 Approved Avis 692

Did everything to make it as difficult as possible for our local garage to fix (strip down car to get access to part to take photos of it), garage gave up in the end and left it for us to sort out. Then A1 asked us to take it to a Halfords to look at it, but the nearest one that does warrenty work was over 150miles away, everytime they had an excuse, NOT worth the hassle.

The garage i used for a very expensive gearbox repair submitted a claim to A1 that was fraudulent.I made a subject access request to A1 and the photographic and written evidence i secured is shocking.Why A1 authorised the claim is beyond reason.The evidence i secured clearly shows that what the garage told A1 is false,the photographic evidence is shocking.The garage said there was an hydraulic fluid leak that contaminated the clutch,the photos prove that no such leak was present and this was verified by an IAEA certified engineer.A1 tried absolve itself by stating it wss the garages responsability to inform me of the nature of the claim which is ridiculous.Bear in mind that every claim made on your policy affects you the consumer.I can not urge you strongly enough to not use this company.Everything i have said in this review is truthful and i have the evidence to prove it

Great people to deal with especially Richard who was really helpful and was efficient in making my claim hassle free; therefore a very highly recommended company

Fantastic experience with A1 Approved. Friendly, courteous staff and everything was dealt with efficiently which is all you can ask.

Waste of money for car warranty.

The family has 4 vehicles under warranty with A1 Approved. Since first using their services 4 years ago I have always found them to be professional, courteous, always happy to help. Having made a few claims, every time they have honoured the claim without quibble. That's when these sort of companies really show their true colours, and A1 Approved have proved themselves worthy of my custom and I highly recommend them - why else would we, as a family, have 4 cars with them.

I have used these kind of companies before and find that as long as you never have to claim, you're trouble free. A1 is the best ! Even my local garage commented on how helpful they were and I found my experience could not have been bettered. Prompt, friendly and helpful communication and the claim paid within 24 hours of presentation, with no quibbles. Special thanks to Ellie for all her assistance

I’ve got to give credit where it’s due — since Mati started at A1Approved, communication has massively improved. Before, it was a bit of a struggle getting clear updates, but Mati genuinely keeps things moving and keeps you in the loop.

That said, Junction 17 still feels exactly the same… not much change there.

It did take almost 5 weeks to sort my RS5, which isn’t ideal, but in the end everything got done properly. And not gonna lie, I’ve been really enjoying the car since getting it back, so it was worth it in the end.

Honestly, if you need anything sorting, don’t bother going through everyone else — just go directly to Mati. The guy actually gets things done.

Give this man a pay rise immediately.

Had to claim warranty for my car that I bought from a dealership in conjunction with A1 approved. Not a speedy process by any means but sorted in the end!

FairPlay to Matthew he was very informative, professional and reassuring. Greatly appreciated.

A terrible experience with a warranty company .

We Purchased a used V.W. Caravelle and was given this 3 month warranty with the car, Thank god I didn't pay the extortionate price to upgrade to a longer period of cover.
I noted the front shock absorber was leaking so booked it into my local garage for inspection/repair.
This is a covered part as per their policy paperwork and was a clear failure with no damage but it still took 3 whole days to authorise the repair once they had haggles the cost down to almost cost.

Terrible customer service when contacted and no way to discuss with the claims team what is going on. Only way to speak to a manager is to Email in!!!!

UPDATE 21.04.
Thank you for your anonymous reply.
I have concidered your comments and ammended to 2 stars as I agree that the claim was paid out. However, this was expected as it was a covered component that had failed.
My complaint is still due to how the claim was handled and the poor communication from your team.
Maybe concider from the customers perspective, clear communication would have prevented me from leaving such a review in the 1st place.

Update: The issue has now been resolved and I have received the payment of £545.50.

Thank you to the team for addressing this matter. Communication improved and the case was completed. I am writing to share my experience with A1 Approved and Greenlight Automotive so that others are aware before choosing to deal with them.

I have had a Gold warranty with A1 Approved and have been paying for it for almost three years, expecting reliability and proper support when needed.

I also purchased my vehicle from Greenlight Automotive, but the car was not properly prepared before sale. The wheel alignment had not been done, and as a result, all four tyres wore out within just a few months, which is completely unacceptable.

I submitted a claim for suspension repairs totaling £774.50. After a long delay, A1 Approved confirmed they approved £545.50. However, despite this, I have still not received any payment.

I have been waiting for several months, and every time I contact them, I receive the same response — that they are waiting for payment from Greenlight Automotive. Meanwhile, I am left without my money and without any clear answers.

I tried to resolve this situation in a calm and reasonable way, but it has led nowhere. Instead, I am being passed between two companies, with no responsibility taken and no progress made.

Based on my experience, I would strongly advise others to think twice before trusting these companies. This has been a very frustrating and disappointing situation.

Superb service, issue was resolved swiftly, professionally and pain free!! Highly recommend A1 Approved!! Thank you

My claim was managed by Grant at my local garage, as always everything was very straightforward and efficiently dealt with.
Excellent service

They responded to all messages promptly and once all the information was sent over they approved my claim straightaway.

I purchased a car and the engine suffered a catastrophic failure at two months. A1 Approved Warranty replaced it with a second-hand engine with no service history or the mileage. I expressed my dissatisfaction at what I was given and the fact l was two months without transport.
The engine supplied suffered a major engine failure and consequential damage. A1 offered another second-hand engine however the price they were paying for it gave me the opportunity to resolve it with a reconditioned engine. They agreed to pay for it and the consequential damage to the gearbox. So what started as a major let down turned into genuine customer care. It is important to give credit where credit is due and they deserve it 👏

They were great from start to finish
Fault diagnosed by garage, autherisation code given by A1 same day car fixed next day and payment from A1 within hours great service

We've been dealing with Mati and so far the service he has given us has been really good. Quick to respond and helping to get a few issues with our new car sorted out...

My father purchased his car through Phantom, who recommended this company for the warranty. He paid a significant amount of money for a two years warranty.
However, when the car developed an issue with the cooling system, resulting in further expenses, the company refused to cover the repair. Despite providing multiple videos, photos, and detailed evidence, they continued to reject the claim and repeatedly gave different excuses.
This experience has been very disappointing, and we feel the service has been unfair and misleading. We are also surprised that Phantom would recommend such a company, as this could affect customer trust and their reputation in the future.

A1 have responded that the issue was reported on the 26the November. My son reported an issue which was subsequently found out to be a loose air filter, not the timing chain. The actual timing chain issue was inly found recently. A1 - please ensure your facts are right. My son's garage is now going to submit (yet again) the additional photos you have asked for. We will then see if you are an honest and reputable company. Watch this space!

My son had a timing chain break and claimed under the warranty. A1 took weeks to give a response after numerous photos being sent, a report given by the repairer and a site visit by an engineer. They have now asked for more photos to prove not wear and tear. They are stalling and delaying and will eventually not allow the claim. I have insured my son on my car for weeks so that he can get to work. Can't wait any longer as need to get repair done. Cancelling policy straight away. This firm doesn't act in a fair way and I suggest that anyone thinking of taking out a warranty with them doesn't do so.