Phantom Motor Company 

Dealt with Amir, professional and friendly, prompt and knowledgeable, best experience ever on purchasing a car, recommend to everyone Phantom! Thank you Amir!

Habe eine Lichtmaschine gebraucht für Opel Omega b bestellt und bezahlt. Nach über einer Woche noch nicht geliefert. Nach erfolgtem telefonischen Rückruf und Nachfrage um Rückruf am nächsten Tag in gebrochenem Deutsch gebeten. Service Gedanke gleich null

Just bought a Volvo xc40 very impressed with the service we have received from Dan

Gary was great help and was very attentive. Whatever question I had, he was always happy to help!

Picked up an e-tron yesterday, I couldn’t pick out a negative from my experience if I tried! Amir was really easy to work with and responded quickly to any questions!

The car is unbelievable and I couldn’t recommend Phantom enough!!

Thank you!

Alistair, was first class from start to finish looked after everything. Would definitely recommend Phantom motor company

Gary made our experience with phantom motor company extremely pleasant and gave us lots of assistance with viewing and preparing a new car for us. Thank you!

We enquired about viewing a Jag F-Pace. Gary came back to us very quickly to get us booked in to view the car. We noticed a few things that we wanted rectifying before we then picked it up. Gary had everything in hand and ensured it was immaculate for our collection. There was good communication throughout and no pushy sales tactics which can be rare nowadays! Would definitely recommend

Smooth from start to finish, Gary got the car ready earlier than said so happy with everything.

Bought a BMW X7 from Phantom Motor Company. Gary the sales manager was fantastic! Very helpful right through the buying process, keeping me well informed.
I would highly recommend him and Phantom to anyone without hesitation.
Gary

Gary made our car buying journey easy and really pleasant, very knowledgable and interesting. The service we received was second to none

Few teething problems post purchase but Clarisse in after sales was absolutely class and nothing was too much to ask - communication was spot on and all issues resolved swiftly. A great friendly service 👍🏻

Buying a new car should feel exciting and joyful, but purchasing our Range Rover from Phantom Motor Company just one week ago turned into pure stress and deep disappointment.Poor Communication and Service, Unanswered calls. It is nearly impossible to get in touch with anyone. I have had to make multiple calls—ranging from 8 attempts previously to 3 calls right now with no answer at all. Broken promises: We were told they would always be there for us if any issues arose and that someone would call back in 5 to 10 minutes (last Tuesday), but no one ever calls back and since that 5-10 minutes it’s already been a week. Compared to other places like We Buy Any Car or Stoneacre, this customer service is awful and looks like a joke. The bright spot: The only person I appreciate is Ava from the service team. She has been truly helpful and consistently calls to update us whenever she gets any information regarding the car. Dangerous Mechanical Issues and Failed checks: We were assured by the mechanic that the car was fully checked, perfect, and ready to hit the road back to our home over an hour away from Wigan. Shaking ride: As soon as we drove off, the entire car started shaking. Thankfully, my husband runs his own garage and is a mechanic. He looked with his bare eyes and saw the rear discs were in such an awful, dangerous condition that the car should never have been given a green light to leave the lot that day. The mechanic who cleared this car should take full responsibility. Since buying it, we’ve had the rear discs and brake pads, the front brake pads and discs, and the arms changed. We weren’t even given an advisory or anything before we left. Everything just seemed too good to be true but from recommendations and reading reviews I thought I’d never experience anything like this. Now we are over a week without a car and I have no idea when we can get it back. Moreover, electronics started to malfunction and side mirrors wouldn’t open and I had to drive like this potentially causing danger to myself and other drivers around me, but I had no choice because I was on my way to see you and even had thoughts at the back of my mind that I don’t want this car AT ALL and just want a full refund, and you can make a joke out of someone else. I am posting this review here because perhaps management will finally be interested in reaching out, since answering the phone seems optional to them.
Edit - today 22/09/26 I called numerous times and was told that the manager will call us back - shocker no one called back. The only phone call I received was from the service team that the parts that were ordered came but they were the wrong parts. When my partner spoke to a sales person on the phone she was VERY rude and put the phone down on him and he then couldn’t get through to anyone AGAIN after numerous tries. Finally, someone answered, said the manager will call back and reports of repair and vehicle check will be sent through email (shocker) nothing came through. I am really annoyed and wish I never went there in the first place. Right now I’m debating returning the car and getting a full refund.

Amazing overall experience Dan was extremely helpful and patient with the entire process and staff seem friendly

I experienced an issue with my newly acquired car over the weekend, so I emailed the Phantom Motors aftersales team. First thing on Monday morning, Clarisse called me, and within just two hours, Tom had collected my car and taken it to Phantom Motors’ workshop.

I’d like to say a huge thank you to Clarisse for providing such fabulous aftersales service. She kept me fully updated throughout the process, and to my delight, my car was repaired and returned to me in a very short space of time.

Well done and thank you to Clarisse, Tom, and the mechanic who quickly resolved the issue. The level of customer service and aftersales support has been absolutely first-class. It’s reassuring to know you’re in such good hands, even after you’ve driven away with your new car.

Another great experience with Phantom Motors!

Brought a Mercedes 250d coupe from here Saturday just gone, guys at phantom was class. Was helpful with any questions I had regarding the car and hand over. Car is top drawer and was a good price

Special thanks to Matt P who sold me the C class and completed my handover. Was a great down to earth guy and made the hand over very easy. Can’t thank him enough
Also Alistair who helped me out when Matt was on holiday was also very helpful and willing to answer any questions

Overall 10/10 service 👍🏼👍🏼

ACHTUNG – äußerst problematischer Verkäufer!
Ich habe bei Phantom Motors (Vechta, Deutschland) einen BMW-Scheinwerfer für 500 € gekauft und den Betrag am 21.08.2026 per Banküberweisung bezahlt.
Am 02.09.2026 erhielt ich jedoch nicht den bestellten BMW-Scheinwerfer, sondern einen falschen Scheinwerfer für einen Audi Q2. Ich habe den Verkäufer unmittelbar darüber informiert.
Am 04.09.2026 versprach mir Phantom Motors ausdrücklich, die 500 € unverzüglich nach Erhalt der Rücksendung zurückzuzahlen. Auf diese Zusage habe ich mich verlassen und den falsch gelieferten Scheinwerfer zurückgesendet. Die Ware wurde nachweislich beim Verkäufer zugestellt.
Bis heute wurde mir das Geld trotzdem nicht zurückerstattet. Auf meine weiteren Nachrichten wird teilweise überhaupt nicht mehr reagiert.
Besonders enttäuschend ist, dass der Verkäufer die Rückzahlung selbst ausdrücklich zugesagt hat und die falsch gelieferte Ware längst zurückerhalten hat. Trotzdem behält er weiterhin mein Geld.
Ich habe sämtliche Unterlagen, Überweisungsbeleg, Nachrichten, Versand- und Zustellnachweise sowie die Kommunikation vollständig gesichert.
Da trotz mehrfacher Aufforderung keine Rückzahlung erfolgt ist, werde ich den Vorgang strafrechtlich prüfen lassen und Strafanzeige erstatten. Zusätzlich behalte ich mir die vollständige Durchsetzung meiner zivilrechtlichen Ansprüche vor.
Meine persönliche Erfahrung: absolut nicht empfehlenswert.
Ich kann von einem Kauf bei diesem Verkäufer aufgrund dieses Ablaufs nur dringend abraten.

My rangerover came in for waranty repair on reversing camera and air bag fault and it was handled by Ava, who I could not fault one bit, the process was made effortlessly by Ava so big 5 stars to her who made the process from start to finish simple thanks again 👍

Gary was very helpful and accommodating, great service and would definitely recommend.

Easy to buy a car from. Had it delivered right to my door