Phantom Motor Company 

Absolutely over the moon with the service from Chelsea at phantom motor company ! Very respectful and professional through the whole process. Couldn’t reccomend this woman enough ! Thanks Chelsea’s

Such good knowledge, nothing g was too much trouble, chelsea was fantastic

Bought my car from here a few months ago, after a while my boot started playing up, I rang them up and they come to my house whilst I was on holiday collected the car and fixed the issue for me

Im not sure who was on the phone but there’s a few of them and they all are great and kept me informed at all times

Great service and after car you cannot fault this company hence why they are one of the uks best car company’s to get a car from

Well done Chris and Cole you’ve got a good team 😎

Would highly recommend Phantom Motors. Great service and attention to detail. Longin D. answered all our questions and provided a high level of experience and knowledge. Made buying a new car an easy and streamlined experience. Drove off fully confident knowing we had all the required documentation, information and back up if required.

Fantastic experience. Salesman Danny made the whole experience very relaxed and made me feel like nothing was to much to ask.

High praise to Phantom motors, what a dealership!! A smooth process from start to finish, big thankyou to Amir for his professionalism & advice, no heavy pressure, just honest, with every detail explained, we’ll definitely be back again in the near future

Very professional experience.
Gary provided a very smooth and professional experience when buying my new car. Highly recommend Gary and Phantom

I bought a BMWX3 from Phantom with warranty servicing and ceramic coating ( get the coating!!!) . It’s fair to say it didn’t go completely smoothly but any company can get a five star review when everything is perfect , the true five star measure is how they deal with problems and Phantom ( I really mean Ellie and the after sales team where exceptional. I have previously used so called specialist BMW independent garage but to be honest the service and attention I got from Phantom was far superior and they after sales team will be getting all my car servicing will from now on despite it’s actually a 30 mile drive instead of 2 .

They even reimburse me for the uber to pick up my car …. I’ve never heard of anyone doing that . I’m stunned for words ( now that’s six star service )
Phantom have some amazing cars , pristine and great examples but Ellie and the team make sure it stays that way and for that it’s a huge five star review from me . Thank you

Bought an Audi rs6 from phantom in June 26
Turned out there was a few issues with the car

So phantom came and collected car
Issues resolved to my satisfaction
Especially like to thank Ava from after sales
Who got the car sorted
I would recommend phantom motor company
After a shaky start they came good and fixed the problems
Thanks ian

⭐⭐⭐⭐⭐

I had a great experience buying my car from Alistair at Phantom Motor Company. From start to finish, he was professional, friendly, and never made me feel under any pressure. Even though I was a bit overwhelmed and nervous throughout the process, Alistair stayed calm, focused, and reassuring. He took the time to answer all of my questions, kept me informed every step of the way, and made everything as straightforward as possible.

The car was exactly as described, and ready for collection. Even with the finance and paperwork, everything was handled smoothly and efficiently. To top it all off, I even received a complimentary bottle of Prosecco, which was a really nice! I don’t normally get free gifts when buying things 🥹, so it was a thoughtful touch that made the experience even more memorable.

I would definitely recommend Alistair and Phantom Motor Company to anyone looking for a quality used car and excellent customer service. Thanks again, Alistair, for making what could have been a stressful experience feel easy and enjoyable. Wishing you and the team all the best! 👊🏽🤩🤩🤩🤩🤩

Absolutely amazing service for the people at Phantom. I would highly recommend. I would buy from them again.

[update 1]Exercise Extreme Caution – Broken Promises, Negligence, and Substandard Aftersales
I am only able to write this review now, several months later, due to the severe toll this entire ordeal took on my mental health. Trying to obtain a reasonable resolution from Phantom Motors was an exhausting experience that I would not wish on any buyer.
In January 2026, I spotted a 2018 Range Rover L405 Autobiography on Autotrader and contacted Phantom Motors to express interest. As I was travelling up from London, my partner and I booked a train and overnight accommodation in Wigan to view the vehicle. Upon arrival I was informed the car wasn't even ready to be viewed. To their credit at the time, they acknowledged the mistake and deducted our travel and hotel costs from the final purchase price.
We arranged a second trip but this time driving up from London. We inspected, test-drove and agreed to buy the vehicle. We couldn’t take it home that day as Phantom Motors required time to complete pre-delivery prep, an MOT, a full service, ceramic coating, and a Shadow immobiliser installation which I had been told would be ready before we arrived. Given the initial trip's disruption, they agreed to deliver the car to London.
What followed was a cascade of delays, moving delivery dates and a trail of unacceptable failures:
• Dangerous Delivery & Missing Equipment: The vehicle was driven down from Wigan to London. Upon arrival the nearside rear tyre was severely deflated. Phantom Motors instructed me to get it repaired locally and promised to cover the cost. However the locking wheel nut key had been left out of the vehicle so the wheel could not be removed to be repaired.
• Recovery & Repair Costs: I attempted to take the car to a Jaguar Land Rover (JLR) main dealer. En route the tyre deteriorated completely, forcing me to pay £189 for breakdown recovery to the JLR workshop. JLR had to remove and replace the locking wheel nuts and the tyre at a cost of £895. Phantom Motors ignored subsequent attempts to recover these out-of-pocket costs.
• Unfulfilled Add-ons: I paid extra for a ceramic coating treatment, which was meant to include aftercare products in the vehicle. These were never provided despite repeated assurances they would be posted out.
• Questionable Servicing & MOT: The "Service Due" light was active at delivery; the salesman Longin assured me they had performed the service and simply forgotten to reset the indicator. Additionally an advisory appeared on the MOT despite promises that the vehicle would be prepped clear of advisories.
• Major Mechanical Breakdown: A few weeks after delivery, the Range Rover suffered an oil leak. The third party warranty policy which they promote extensively and I paid extra for through Phantom Motors refused to cover the repair, costing me over £1,000 out-of-pocket. Upon inspecting the engine, the repairing garage confirmed the vehicle had not been serviced by Phantom Motors as claimed and cast serious doubt on whether the ceramic coating had actually been applied properly across the vehicle.
Conclusion
This experience was defined by deception, unfulfilled promises and stereotypical dealership tactics. What was sold as a prepped, fully serviced and protected luxury vehicle turned out to be a source of constant financial strain and distress.
Buyer Beware: Do not take their servicing or preparation claims at face value and be extremely sceptical of the aftermarket warranty offered. Most importantly, if you live outside the Wigan area, do not purchase a vehicle from Phantom Motors. Once the car leaves their forecourt, you are entirely on your own.
[Following my initial review, Phantom Motor Company reached out to discuss my aftersales experience and expressed a desire to make things right. I appreciate the direct communication, as well as the care package sent. Following our telephone discussion on Friday, 7th August, I submitted the itemised breakdown and invoices for my out-of-pocket costs as requested. I am currently awaiting a final update. I will update this review again once the matter is fully resolved.]

On the 31st July I purchased my dream car, and what an experience!!! this was ehanced by my Salesman at Phantom Motors, Amir. for the past week and 3 days Amir was always there to help , advise and reassure. Amir is a Credit to Phantom Motors. thanks again Cheers Dave

Longin was very thorough and The customer service was unmatched. and the overall experience was amazing. Would highly recommend longin and the team at phantom motor company to anybody looking to purchase there dream car.

Longin made the experience a pleasure from start to finish, friendly and not pushy at all...absolute pleasure to do business with

Longin dealt with myself from the initial enquiry and went above and beyond to prove his worth in assistance of purchasing my vehicle. No question was a problem for him to answer and a generally lovely guy!

Excellent service, dealt with Longin amazing chap hassle free would highly recommend!!
Thank you

Gary was fantastic.

Went above and beyond to make the deal happen. Was a complexed case. Very nice guy too.

I can't recommend Phantom Motor Company highly enough. From start to finish, the service was outstanding. Amir went above and beyond throughout the entire sales process. He was friendly, knowledgeable, and kept me informed every step of the way, making everything straightforward and stress-free.
There was never any pressure to buy, and Amir took the time to answer all of my questions honestly and professionally. His customer service was exceptional, and it's clear that he genuinely cares about making sure his customers are happy.
If you're looking for a trustworthy dealership with excellent customer service, I would definitely recommend Phantom Motor Company. Thank you, Amir, for making the whole experience such a positive one!

Really helpful! Looked after me from start to finish!