Hippo Motor Group Avis 

Great service

Customers service was good Todd& Matt made the process effortless would recommend to any one who needs a car

I don't write on her a lot but I felt this was important to say.
I was sold a car by this company back in late 2024, initially everything was ok. However, when I came to have it serviced it turned out that the car had been:
- Re-mapped - which had not been mentioned and thus invalidated my insurance
- The engine had been replaced with the same engine from a different model in the M range - this had also not been mentioned
- An aftermarket catalytic converter had been put on which then failed it's emissions standards.

Hippo stated that they were not aware of this at time of sale. Whilst his may be true I would raise this as a potential issue when purchasing a car. They claim a 130 point check on all sales, however this does not appear to include important features like the assessing the ECU/engine or catalytic converter.

When I raised this issue with Hippo they asked me to prove that I had not had the work carried out myself, I have neither the time nor inclination to try to scam a company out of money. What I feel is worrying is that I was driving my family around in a car that had been re-mapped without my knowledge and thus invalidated my insurance.

Be careful of this company and if you are going to buy from them then consider getting the car looked at/serviced within the warranty period

Great service from Hippo. Leon and Matt made it so easy to buy the car. Leon was super helpful on the phone and Matt was knowledgeable and helpful when I picked the car up. Cheers guys.

They were very quick and efficient in helping me acquire a vehicle was great from the first text message to collecting the car

Lovely and friendly people Kayleigh and Matt has helped me collect my car with a nice experience from their customer service support.

Very happy with Josh

Absolutely 💯 recommend these company, Lewis from Blackburn was amazing, he went above and beyond to get me the right card! On receiving the car, matt from Peterborough was just as good they really made it a lovely experience. Thanks guyd

A Company That Finally Took Responsibility – Thanks to the Financial Ombudsman Service

I don’t normally leave reviews, but after everything I’ve been through, I felt it was important to share my experience.

I purchased a vehicle through Hippo Motor Group in good faith, expecting a reliable car that had been properly inspected before sale. Unfortunately, what followed was months of stress, inconvenience and financial worry.

The vehicle developed multiple serious faults, including water ingress into the vehicle, electrical issues and ultimately a timing chain problem. The car spent months off the road while I continued to deal with finance payments, uncertainty and the practical impact of not having a usable vehicle.

Throughout this process I felt that responsibility was continually avoided rather than accepted. Instead of receiving straightforward customer service, I found myself having to gather evidence, commission independent inspections, keep detailed records and repeatedly chase for answers.

The entire situation became incredibly stressful.

Eventually I referred my complaint to the Financial Ombudsman Service.

This was, without question, the turning point.

The investigator took the time to carefully examine all of the evidence from both sides rather than simply accepting one version of events. The investigation was thorough, impartial and based entirely on the facts.

The Ombudsman concluded that the vehicle had not been of satisfactory quality at the time it was supplied.

As a result, the business was instructed to:

• Refund all finance payments I had made.
• Refund my deposit.
• Pay statutory interest.
• Pay compensation for the distress and inconvenience caused.
• Arrange collection of the vehicle.

This outcome finally acknowledged what I had been saying for months.

While no amount of money gives back the months of stress, inconvenience and time spent dealing with this situation, the decision restored my faith that consumers do have somewhere to turn when businesses fail to resolve complaints fairly.

My advice to anyone facing a similar situation is:

* Keep every email.
* Keep every invoice.
* Photograph everything.
* Obtain independent evidence where possible.
* Don’t be afraid to escalate your complaint to the Financial Ombudsman Service if you genuinely believe you’ve been treated unfairly.

The process isn’t quick, but in my experience it was fair, detailed and impartial.

I’m grateful that someone finally listened to the evidence rather than simply dismissing my concerns.

This review isn’t written out of bitterness. It’s written so other consumers know they don’t have to simply accept being told “there’s nothing we can do.”

Sometimes persistence really does pay off.

Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that I crave! He is responsive and diligent! I hope for a long term with the company…and would love to continue dealing with him. Also, Andy, who efficiently dropped my latest car to me today was so lively-he called to give me his ETA and went through all of the paperwork and signing off with absolute ease! Great delivery! Thank you guys so much!!!

Great experience from that first phone call up to the car being delivered. David L delivered my car and was so friendly and explained everything really well and was very patient with me. Thanks for a great experience, Emma

Alan delivered my car this morning he called me an hour before arrival so i had enough time to be ready. The whole process was very easy and alan was great!

Overall, this has been a really poor experience from the initial viewing, to collection, through to the aftersales process and the quality of repairs carried out.

I enquired about a Range Rover Sport and arranged to view it. After driving around two hours to the dealership, I arrived to be told they didn’t know I was coming and that the car was still in the workshop. I was then taken to see it there, where it was on a ramp, meaning I couldn’t properly inspect it.

Despite this, I went ahead because the car was the exact spec I wanted and I needed a vehicle quickly. In hindsight, I should have walked away.

On collection day at Blackburn, the car was presented with a number of obvious issues. The front grille was hanging off, there were deep scratches down the side, the rear heating wasn’t working, and the headlights had condensation in them. I did not take the car away at that point and was told these issues would be resolved.

A few weeks later, I travelled back to collect the car, only to find that some issues were still present and a new scratch had appeared. By this point, I needed the vehicle, so I reluctantly took it.

After driving the car away, I noticed it was pulling significantly to the left. I reported this straight away and had to arrange for it to be fixed myself, although Hippo did later refund the cost. To me, this reinforced the wider issue: the car had not been properly checked or prepared before handover.

There was also a DPF issue. Hippo’s position was that this only became an issue after I owned the car, but I have paperwork showing that a DPF issue had already been recorded/discussed in relation to the vehicle. This added further concern around the preparation and quality control of the car before sale.

The biggest issue has been the headlight. Hippo later collected the car for over a week and a half to address the condensation. When it came back, it was clear the headlight had not been replaced. It appeared to have been opened, dried out and resealed. In the process, the main top connector/mounting point on the headlight had been snapped and repaired with a plastic repair compound/putty. The front bumper had also been refitted without the parking sensors being recalibrated properly.

A third-party engineer has since confirmed to me that, while the headlight repair may be technically acceptable, it is a poor fix and not something he would allow to leave his own garage.

I am now left with a poorly repaired headlight and a parking sensor issue. Hippo’s response has essentially been: case closed.

The salesperson told me they sell around 1,000 cars a month. Based on my experience, that seems to be part of the problem. The process felt rushed, the preparation was poor, and the vehicle was not handed over to the standard I would expect from a dealer selling higher-value cars.

Overall, I would not buy from Hippo again and would strongly caution others before doing so. The car may have been the right spec, but the experience, preparation, quality control and aftersales support have been very disappointing.

Alan delivered my new car on time and excellent customer service friendly and explained the new car features clearly.

Came to pick up my car! Josh was patient and understanding to my lack of knowledge on cars. Amazing member of the team!

Graham delivered my new car, very professional and courteous. Explained all the paperwork before signing. The whole experience with the HIPPO Group has been a positive one.

Josh welcomed us warmly, made us a coffee on arrival, handed over the car.
A* service

Josh was great