Second time I have purchased a car from Hippo. Process as before was straight forward. On this occasion the car was delivered with a faulty boot release. I spoke with Katie from the customer... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a great company to do business with listening to all my needs when it comes to my children and what they needed , smooth sailing from start to finish even the phone call where on point didn’t he... Voir plus
L'entreprise a répondu
I applied online on Wednesday evening. Got a text asking what time am I available for a call the following day. I received a call from Hippo at the exact time arranged and within 3 hours, I had chosen... Voir plus
L'entreprise a répondu
Helpfull staff , told then exactly whaf i wanted and within a few hours i had the perfecg deal . Paperwirk was easy to do and comunication was excellent
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The hassle-free way to find and finance your next car. We are bad credit and zero deposit specialists with nationwide delivery available. Get a decision in minutes with no impact to your credit score. Hippo Finance provide hundreds of customers every month with a simple car finance and vehicle package. Traditional car finance is complicated and we want to make buying a new car simple! Hippo Finance is the very best in car and van finance solutions for those with good or bad credit.
Coordonnées de contact
Trident Park, Trident Way, Blackburn, Lancashire BB1 3NU, Lancashire, Royaume-Uni
- 01254956777
- info@hippofinance.co.uk
- hippomotorfinance.co.uk
4,5
Excellent
978 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great company to work with very helpful…
Great company to work with very helpful and very efficient I would definitely recommend this company
6 mai 2026
Réponse de Hippo Motor Finance
Hi Julie,
Thank you for the fantastic feedback! We’re glad you found the team helpful and efficient throughout your experience. We really appreciate your recommendation and kind words.
Team Hippo
10/10
Todd Ethells was super helpful, gave me all the information I needed. Was a really quick and easy process! Thank you!
29 avril 2026
Réponse de Hippo Motor Finance
Hi Keisha,
Thank you for the fantastic feedback! We’re glad Todd Ethells was so helpful and provided all the information you needed, making the process quick and easy. We really appreciate your kind words.
Team Hippo
Car was delivered with a Fault but cost was refunded for repair
Second time I have purchased a car from Hippo. Process as before was straight forward.
On this occasion the car was delivered with a faulty boot release.
I spoke with Katie from the customer service team and due to the distance I arranged for it to be fixed locally and then Katie arranged for a refund of cost I incurred. Was only £87 as I sourced a replacement button and the garage fitted it.
Always feel it’s when you get an issue you find out if not just a glossy website.
25 mars 2026
Réponse de Hippo Motor Finance
Hi Jonathan,
Thank you for your feedback and for choosing Hippo again. We’re pleased to hear the process was straightforward once more, and that Katie was able to help resolve the issue quickly and fairly for you. We appreciate your honest comments and are glad we could support you when it mattered most. Thank you for your continued support.
Team Hippo
What a great company to do business…
What a great company to do business with listening to all my needs when it comes to my children and what they needed , smooth sailing from start to finish even the phone call where on point didn’t hesitate to answer any of my concerns and got me the car I needed thank you so much for all your help .
Will definitely be recommending you to family and friends. Thomas beeres I definitely would give you a five star for communication and service from start to finish
29 avril 2026
Réponse de Hippo Motor Finance
Hi Jane,
Thank you for the fantastic feedback! We’re delighted to hear everything was tailored to your needs and that the process was smooth from start to finish. It’s great to know all your questions were answered and that you found the right car for your family. We’re especially pleased Tom Beeres provided such excellent communication and service throughout. We really appreciate your recommendation and kind words.
Team Hippo
Helpfull staff
Helpfull staff , told then exactly whaf i wanted and within a few hours i had the perfecg deal . Paperwirk was easy to do and comunication was excellent
28 avril 2026
Réponse de Hippo Motor Finance
Hi Dominic,
Thank you for your feedback. We’re delighted to hear the team were helpful and were able to find you the perfect deal so quickly. It’s great to know the paperwork was straightforward and communication was excellent throughout. We really appreciate your support.
Team Hippo
Being able to get the credit and able…
Being able to get the credit and able to receive the car in quick time
25 avril 2026
Réponse de Hippo Motor Finance
Hi Keith,
We appreciate your feedback. It’s great to hear the finance process was smooth and that you were able to receive your car so quickly. Thank you for your support.
Team Hippo
Réponse de Hippo Motor Finance
Hi Janis,
Thank you for the feedback! We’re glad you found the team friendly and always willing to help.
Team Hippo
Very easy and helpful would recommend…
Very easy and helpful would recommend to anyone.
14 avril 2026
Réponse de Hippo Motor Finance
Hi Katie,
Thank you for the great feedback! We’re glad you found the process easy and helpful. We really appreciate your recommendation.
Team Hippo
Very happy with the way they handled my…
Very happy with the way they handled my search for a car . Very quick in replying & helpful. Thank you
14 avril 2026
Réponse de Hippo Motor Finance
Hi Allan,
Thank you for the great feedback! We’re glad the team was quick to respond and helpful throughout your search. We really appreciate your kind words.
Team Hippo
Been a total disaster from start to…
Been a total disaster from start to finish still not got vehicle even though you paid on 27/3 it now 8/04 direct debit due out 12/4 for vehicle I not got
31 mars 2026
Réponse de Hippo Motor Finance
Hi Philip,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced.
Please be assured that we will complete a full investigation into this matter to understand what has occurred. Once this has been reviewed, we will be in touch to provide a clear update and discuss the next steps.
We appreciate your patience while we work to resolve this issue.
- Team Hippo
Réponse de Hippo Motor Finance
Hi Carl,
Thank you for your feedback. We are pleased to hear you found the team helpful and friendly.
Team Hippo
Woowww service
Woowww service. I never think someone work like this before. Barros Are small Steps for hippo motor. Wonderful job. In single week with my lower credit score I ben approved to get car near £20.000 this is amazing. Thank you thank you.
I’m not forget about the more important person on this win today. Leo, leo are the one without any pressure and without my patience to get to the end he give me the energy and confidence to keep believing in my self and the job Hippo motor can do. Thank you for all.
18 mars 2026
Réponse de Hippo Motor Finance
Hi Claudia,
Thank you for your amazing feedback. We’re so pleased to hear you had such a positive experience and that we were able to support you in securing your new car. It’s especially great to know Leo provided encouragement and guidance throughout, helping you feel confident in the process. We truly appreciate your kind words and your support.
Team Hippo
I purchased a vehicle from Hippo Motor…
I purchased a vehicle from Hippo Motor Group in August 2025.
Within days of receiving the car, I reported issues directly to them. Over the following months, the vehicle was returned for repair multiple times, including being sent to a third-party garage and later to BMW. Despite this, the issues were not resolved within a reasonable timeframe.
The car has been off the road for a significant period (4 months), which has caused considerable inconvenience.
Throughout this process, I have had to repeatedly chase for updates, and communication has been inconsistent.
Due to the length of time taken and the unsuccessful repair attempts, I have now exercised my final right to reject the vehicle through the finance company under the Consumer Rights Act 2015.
I am currently awaiting formal resolution.
This review reflects my personal experience of the process and company.
19 mars 2026
Avis spontané
Réponse de Hippo Motor Finance
Thank you for taking the time to leave your review.
I’m sorry to hear about the experience you’ve described and the inconvenience caused during the period your vehicle was off the road. I appreciate how frustrating this must have been, particularly where multiple repairs and ongoing communication were required.
I can see that Claire has been working with you throughout the process to coordinate repairs and provide updates. Following the most recent works, I understand the vehicle has now been repaired and is awaiting re-delivery.
We will continue to liaise with all parties involved regarding your current position and ensure this matter is brought to a conclusion as promptly as possible.
Thank you - Team Hippo
Avoid this company at all costs.
Avoid this company at all costs.
I purchased a vehicle from them in January and within weeks it became clear the car was dangerously faulty. The electronic handbrake has activated multiple times while driving, the car has thrown itself into park at speed, and I have had several near collisions — including with my children in the car.
An independent mechanic has confirmed the vehicle is not fit for purpose.
Despite reporting faults within the first 30 days (and being assured this was logged), they have:
- Refused a refund
- Dismissed serious safety issues as a “feature”
- Told me they are not liable if the car causes an accident
- Offered no replacement vehicle
- Advised me not to drive it while I continue paying for it
The car also has major electrical faults — alarms going off for hours, false warnings, and not locking or shutting down properly.
I was even told the car was taxed when it wasn’t, leaving me unknowingly driving illegally.
This has been one of the most stressful and dangerous experiences I’ve ever had. I’ve now involved the Motor Ombudsman and will be escalating further.
This company has shown a complete disregard for safety, responsibility, and basic customer care.
Do not trust them.
6 février 2026
Avis spontané
Réponse de Hippo Motor Finance
Thank you for taking the time to leave your review.
I’m sorry to hear about the concerns you’ve raised and the impact this situation has had. We take matters of vehicle safety very seriously and appreciate how distressing this experience will have been for you.
I can see that Shannon is currently managing your case and working with you directly to review the issues raised and progress this towards a resolution. All points, including the concerns regarding vehicle functionality and the timeline of events, are being considered as part of that ongoing review.
We will continue to engage with you directly to ensure this matter is addressed appropriately.
Thank you - Team Hippo
Nathan was very helpful over the phone…
Nathan was very helpful over the phone while helping me pick my car to get finance.i would recommend them to anyone who is trying to do the same thank you guys 🫡
13 mars 2026
Réponse de Hippo Motor Finance
Hi Mark,
Thank you for your great feedback. We’re delighted to hear Nathan was so helpful in guiding you through the process. We truly appreciate your recommendation and your support.
Team Hippo
Réponse de Hippo Motor Finance
Hi Robert,
Thank you for your kind feedback. We’re delighted to hear Joe provided great customer service. We truly appreciate your support.
Team Hippo
Good communication and suited my needs
12 mars 2026
Réponse de Hippo Motor Finance
Hi Claire,
Thank you for your feedback! We're glad the communication was good and that we could meet your needs.
Team Hippo
My experience with Hippo Motor Group…
My experience with Hippo Motor Group was excellent. I appreciate all the support; it helped me get my car. Special thanks to Thomas.
6 mars 2026
Réponse de Hippo Motor Finance
Hi Aline,
Thank you for the great feedback — we’re delighted you had an excellent experience and that Thomas was able to support you. Enjoy your new car.
Team Hippo
Very helpful
Very helpful, manage to get the help I needed and took the time to help me find a new vehicle.
27 février 2026
Réponse de Hippo Motor Finance
Hi Robert,
Thank you for your feedback! We’re glad our team could take the time to help you find the right vehicle.
Team Hippo
I was told I could pick up the car on…
I was told I could pick up the car on Sunday on the Friday. I was text on Saturday to say the log book hadn’t arrived; after waiting and having to follow up myself I was told th car was coming to me without any mot, doubt it has been serviced. Delivery slot is a 4 hour window for today. So far I’ve not heard anything . They have offered to pay for mot and any ensuing issues as a result of so the jury is still out on overall experience. For now it is unsatisfactory
6 mars 2026
Réponse de Hippo Motor Finance
I’m sorry to hear that the collection and delivery process has not gone as smoothly as expected. We understand how frustrating it can be when plans change and communication isn’t as clear as it should be.
As you mentioned, the team has offered to cover the cost of the MOT and address any issues that arise as a result. We’ll continue to monitor this with you and ensure everything is resolved once the vehicle has been delivered.
Thanks,
Chris – Customer Experience Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.