Arcina Ori Avis 40

Not only was the customer service I received, next to NONE, the quality of my piece is just beyond.
After purchasing the wrong size for my birthday dress (and a mild freak out!) the customer service team allowed me to book my own courier and swap the dress for the correct size, all within the same day! The dress was also sold out online and somehow they sorted the right one for me. I am so grateful to Jaimee and the team for making my birthday dress dreams come true!

Jaimee is beyond helpful!

Excellent customer service and the dresses are beautiful!

Jaimee has been so helpful when I needed to exchange a dress. She was so easy to communicate with, her replies were so prompt and really made me feel at ease as the dresses are going to be for my bridesmaids! She made the experience so seamless and she was lovely

Jaimee and the team at Arcina Ori have gone above and beyond for me when purchasing 5 dresses for my bridesmaids, including helping with product questions and restock notifications. The quality of the dresses is truly reflective of the price point, will be a returning customer forever!

Reached out to the Arcina Ori team for help on an item I had purchased, they went above and beyond to help me sort my issue when they didn't have a requirement to. Jaimee was amazing and I'm so happy with their willingness to help, will be purchasing from them again

My niece bought the gorgeous Arabella dress in beige for her reception gown. Jaimee, from customer care, was very kind enough to give her an extension on the return window so she could buy the same dress in 2 sizes, and return the one that didn’t fit as well as the other. We were very appreciative of this opportunity. Both customer service and dress quality were second to none!

While the dress purchased was not suitable [unfortunately.] Jaimee was very helpful to help arrange the return, and refund.

AO accidentally oversold me a dress, and Jaimee quickly arranged a store credit with no hassle. When I reordered and needed to return it again, she was just as helpful and responsive. I'll be purchasing as soon as the dress is restocked. Amazing customer service - she’s the reason I’ll keep shopping here! Cheers to her and the amazing support she provides. x

I had such a wonderful experience! Jaimee was incredibly kind, responsive, and helpful throughout the entire process. I needed to process an exchange, and everything was handled quickly and seamlessly. The return was super speedy, and communication was always prompt and clear.

I genuinely couldn’t be happier with the service and would highly recommend it to anyone. It’s so refreshing to have such a positive experience, especially when it could have easily been stressful. I’ll definitely be back for many more purchases after this 😊 thanks again xx

I received my dresses very quick, and they are beautiful, more beautiful than I expected. The communication with the team was excellent and I will definitely buy again

I ordered the Paloma dress and I am genuinely very satisfied with it. The fabric is thick and high-quality, and the cut is very flattering.

However, I would recommend paying close attention to the size chart, as I found it a bit misleading. After taking my exact measurements, a size M seemed perfect, but when it arrived, I couldn’t even zip it up. I had to exchange it for a size L, which fits me perfectly.

Aside from this small issue, I am very happy with my purchase and would definitely order from them again in the future.

I recently contacted Arcina Ori customer care as I was unsure about sizing for my first purchase. The measurements were throwing me off, so I reached out for guidance before ordering.

Jaimee was incredibly kind, responsive, and helpful. She took the time to review my measurements I sent through and provided clear, thoughtful advice that made me feel confident in choosing the right size. Her communication was warm and informative.

The dress itself is beautiful exactly as expected. I am on the shorter side, so it is a little long and I’m having it altered, but the fabric feels thick and high quality. The fit is flattering and really complements my figure. Overall, such a positive experience from customer care through to the final product.

Arcina Ori is a beautifully run and highly professional business. I needed to exchange an item, and the process was seamless and completely stress-free. The service was exceptional, and the clothing is absolutely beautiful!!! Jaimee was a pleasure to deal with. Highly recommend.

Jamiee was so incredible and kind to help me with my bridesmaids dresses! The experience was so enjoyable and the girls are so excited to wear the Mary Jane dress! Thankyou for your help guys xxx

I have just ordered the paloma dress to be shipped to Luxembourg. The process of ordering has been flawless. The size I ordered was out of stock and Jaimee and team have managed to have one from their warehouse which they are going to custom fit. Jaimee has been of a great help.
I'm confident the the end process will be as good.
To be followed...

I had an awful experience with this company. I ordered a dress and when it came it was a size too small so I immediately returned it. I had the dress on for 2 minutes and then took it off immediately. The company claimed that when they received the dress back it was covered in dog hair and they wouldn’t refund my money. Only offered to send the dress back to me if I’d pay for shipping. I had the dress for less than 12 hours as it was returned next day and only tried it on. Company claimed it was damaged and kept my $540! Buyers beware when returning. Take the extra time to run a lint brush over the item and make sure there are no stray hairs or they won’t refund your money or just don’t purchase from them at all. They’re overpriced for the quality and they don’t actually accept returns even though they claim to.

I’ve had such a great experience over the past few months. The team has been super, super helpful and always incredibly responsive via email, which has made the whole process so easy and stress-free.
A special thank you to Jaimee- she has been absolutely amazing, so kind, helpful and proactive throughout. I honestly couldn’t recommend their customer service highly enough.
On top of that, I absolutely love their garments- beautiful quality and timeless designs. Highly recommend!

It is insane that I had to pay 60.- for shipping and taxes to Switzerland and 140£ if to the UK. Additionally, if you want to return your item you have to pay the shipping fees to Australia yourself (approx. 70.-) and Arcina Ori charges 20$ for handling fees, for what reason? That is 150.- that I loose just because the fit and quality was so bad for a 280.- dress. Really disappointed. Never purchasing again..

Amazing refund experience!
Unfortunately my dress was too small and returning the dress was so simple to get a refund. Jamiee was so helpful and lovely to make sure I was able to return the dress even though I was a day late for returns.