Arcina Ori Avis 

I had such a wonderful experience! Jaimee was incredibly kind, responsive, and helpful throughout the entire process. I needed to process an exchange, and everything was handled quickly and seamlessly. The return was super speedy, and communication was always prompt and clear.

I genuinely couldn’t be happier with the service and would highly recommend it to anyone. It’s so refreshing to have such a positive experience, especially when it could have easily been stressful. I’ll definitely be back for many more purchases after this 😊 thanks again xx

I received my dresses very quick, and they are beautiful, more beautiful than I expected. The communication with the team was excellent and I will definitely buy again

I ordered the Paloma dress and I am genuinely very satisfied with it. The fabric is thick and high-quality, and the cut is very flattering.

However, I would recommend paying close attention to the size chart, as I found it a bit misleading. After taking my exact measurements, a size M seemed perfect, but when it arrived, I couldn’t even zip it up. I had to exchange it for a size L, which fits me perfectly.

Aside from this small issue, I am very happy with my purchase and would definitely order from them again in the future.

I recently contacted Arcina Ori customer care as I was unsure about sizing for my first purchase. The measurements were throwing me off, so I reached out for guidance before ordering.

Jaimee was incredibly kind, responsive, and helpful. She took the time to review my measurements I sent through and provided clear, thoughtful advice that made me feel confident in choosing the right size. Her communication was warm and informative.

The dress itself is beautiful exactly as expected. I am on the shorter side, so it is a little long and I’m having it altered, but the fabric feels thick and high quality. The fit is flattering and really complements my figure. Overall, such a positive experience from customer care through to the final product.

Arcina Ori is a beautifully run and highly professional business. I needed to exchange an item, and the process was seamless and completely stress-free. The service was exceptional, and the clothing is absolutely beautiful!!! Jaimee was a pleasure to deal with. Highly recommend.

Jamiee was so incredible and kind to help me with my bridesmaids dresses! The experience was so enjoyable and the girls are so excited to wear the Mary Jane dress! Thankyou for your help guys xxx

I have just ordered the paloma dress to be shipped to Luxembourg. The process of ordering has been flawless. The size I ordered was out of stock and Jaimee and team have managed to have one from their warehouse which they are going to custom fit. Jaimee has been of a great help.
I'm confident the the end process will be as good.
To be followed...

I had an awful experience with this company. I ordered a dress and when it came it was a size too small so I immediately returned it. I had the dress on for 2 minutes and then took it off immediately. The company claimed that when they received the dress back it was covered in dog hair and they wouldn’t refund my money. Only offered to send the dress back to me if I’d pay for shipping. I had the dress for less than 12 hours as it was returned next day and only tried it on. Company claimed it was damaged and kept my $540! Buyers beware when returning. Take the extra time to run a lint brush over the item and make sure there are no stray hairs or they won’t refund your money or just don’t purchase from them at all. They’re overpriced for the quality and they don’t actually accept returns even though they claim to.

I’ve had such a great experience over the past few months. The team has been super, super helpful and always incredibly responsive via email, which has made the whole process so easy and stress-free.
A special thank you to Jaimee- she has been absolutely amazing, so kind, helpful and proactive throughout. I honestly couldn’t recommend their customer service highly enough.
On top of that, I absolutely love their garments- beautiful quality and timeless designs. Highly recommend!

It is insane that I had to pay 60.- for shipping and taxes to Switzerland and 140£ if to the UK. Additionally, if you want to return your item you have to pay the shipping fees to Australia yourself (approx. 70.-) and Arcina Ori charges 20$ for handling fees, for what reason? That is 150.- that I loose just because the fit and quality was so bad for a 280.- dress. Really disappointed. Never purchasing again..

Amazing refund experience!
Unfortunately my dress was too small and returning the dress was so simple to get a refund. Jamiee was so helpful and lovely to make sure I was able to return the dress even though I was a day late for returns.

Jamiee made purchase experience seamless. She went above and beyond to make sure I was able to purchase the correct size and assisted with the return of the gown that wasn’t the right fit. The product quality exceeds that of the fair price and customer service.

Although I have not received the dress, so can’t really speak for quality yet, I need to point out the excellent customer service. Jaime was outstanding and went above and beyond in helping me when I first reached out about my recently placed order. I received a prompt response (within 10 min) and always showed caring and support with my delivery concerns. Very satisfied with the service. If you have a concern, you will not be ghosted even after you have already placed an order. They have real people like Jaimee ready to provide support.

Jaimee and the team went above and beyond for me to source a last minute tip that was sold out. They were so lovely and efficient in getting back to me and keeping me in the loop. They really exceeded in their service to me! Can’t wait to wear the set now! Thank you again to the team at Arcina Ori!

Ridiculously bad quality and absurd shipping cost. The ‘Avery’ dress is complete polyester crap, feels just like a PLT dress for £266 pounds not to mention the £145 shipping (when it says £25 worldwide shipping on the website). Not only that the sizing of the dress is terrible if your remotely slim be prepared for it to look like a big black polyester sack.

I had a fantastic experience with Arcina Ori’s customer service when I had to return an item that unfortunately did not fit. They were very responsive and always considerate, following up with me to ensure the return and store credit were processed correctly. The brand evidently cares about their customers, I would really recommend them 😊

Couldn’t speak more highly of the customer service I received from Jaimee! I placed my order under a week of requiring the garment for a special event, thinking express post would have it to me in time. However, I didn’t realise there could be a 5 day dispatch delay due to busy Black Friday period. Jaimee replied to my request for priority dispatch on my order so promptly and kindly. The order was dispatched almost immediately. She was nothing but polite and warm and super helpful. Happy customer here :)

While I'm happy that the shipping was super fast and arrived the next day, I'm super disappointed in the quality and construction of the $520 dress I bought. First of all, for that price I'd expect the dress to at least arrive steamed, not wrinkly. The material was not the best either, it felt cheap for such a steep price. The waist of the satin dress was also puckering on the side which could've been avoided had the design and construction been better.

Updated experience – disappointed by management’s handling

I previously shared my experience about long delays and lack of communication regarding a formal dress purchase. After my review, a senior manager reached out but refused to offer any goodwill resolution, not because of their policy, but because I had shared my experience publicly.

I find this extremely disappointing, as I made several private attempts to resolve the issue over months before posting my review. The response I received implied that customers who remain silent might receive compensation, while those who speak up will not, which feels unfair and discouraging.

I believe this response is retaliatory and unethical, as consumers should not be penalised for publicly sharing honest feedback, particularly after private attempts to resolve the issue have failed.

I hope the brand reconsiders how it handles genuine customer concerns, especially from people who have supported them in good faith.