Arctel Avis 

Arctel have major issues with drop outs and slow speeds, they will also continue to charge you a monthly fee even after you port your service to a new provider. Arctel advised customers need to call them to cancel their auto payment, quite incredible considering the account has no internet service attached to it once ported. There is also limited customer service as I emailed to advise authority had been removed and not to port initially, however this request was ignored.

My Arctel Super Fast plan was stable and fast in NSW, I had no issue at all during last 10mths period, their price is competitive priced. I would recommend Arctel to other. Cheers!…

I should have read the rating before dealing with these guys.
It takes whole day to connect with their customer representative. I had to make to move to another provider on the same day of activation due to delay in fixing the issue.
My recommendation would be pay few bucks extra but never choose these cheap providers. They might be cheap but their service sucks.

I got the NBN500 plan, they didn’t connect my internet until 11:30 at night when they were supposed to do it during the day. I also haven’t gotten the speed that is shown, they say 500/40, and I have been getting 30/30, which to be fair it is out of the typical speed window, but my old provider, iiNet, did not have this problem at all,

beware all user from this fraud company. I have made the payment online for $65 NBN connection which was on special deal but this fraudial NBN company ripped my hard working payment in their pocket and the NBN was never been connected to my address. I had to put the ombudsman Victoria in this matter and this company lied a lot to them and refused to pay me back. I wish i could i give them a 0 Rating.

if i could i would rate it 0 stars but I cant.
they wont give me my internet, still hasnt came, and wont listen to my complains and this list could be a lot longer but I am going to stop myself there.
Remember NOT to buy internet from arctel this is your warning

Their after sales service reminds me of the GOV.
Poor process and poor Comms.
My air b and B people have had no internet for weeks which has cost me $150 PW also the time on the phone todate is now 4 hours.
All to NO avail.
Great Marketing.
Poor Process and support.

Arctel have continued to take $65 out of my bank account despite me cancelling with them. They continue to try to delay the cancellation process to continue taking money from you.

The internet service itself is bad with continuous drop outs. DO NOT GO WITH THEM!

These dudes couldn’t connect me after 2 days of phone support calls and a new router. i asked for a refund for the service they never provided and they played the policy card and said

“Once a service has been provisioned and activated, the associated NBN and provisioning costs have already been incurred. For this reason, the initial monthly charge is not refundable, regardless of the level of usage during that period”

80$ gone to these losers because of incompetent technicians, surprised this company is still running

I online game, I tried this internet for a day or two. It's absolutely terrible. You'll get the same ping on a good hotspot. You'll get better ping with a wireless 5g modem you can take anywhere in Australia.

Even if you sign up, then cancel the next day because it's terrible. Your still locked in for another billing period due to their 30 day cancellation policy. Look, if they charged 40 bucks a month it'd be good value. But considering they charge the same amount as everyone else, but they're ten times slower, it's just a laughable company.

Arctel is Worst even NBN provider. 1 rented line used for all their customers. A jammed network that cannot even play YouTube on a 500mbps plan. Utter garbage service. I hope you read this review and don't fall for their cheap offer.

I've actually not had a problem at all. Connection was fine, I set up my own BYO modem myself, speeds are consistent even during peak times. I personally have not had anything to fault so far. I haven't needed to contact support though, but imagine I won't need to given how stable everything has been.

Internet connection was really bad, slow most of the time and frequent cut. When I tried to contact them all I had was the basic blabla so after a while I tried to cancel and been hit by their 30 days notice ...

❗ Do not use this company.
I paid for Express Post and contacted Sogol multiple times by phone and text to confirm this. Despite that, my parcel was sent via regular post instead.
The parcel arrived two weeks later, which defeated the purpose of paying for express shipping. Communication was extremely slow and frustrating throughout the process. Very disappointing experience.

It's a mixed bag good and bad for their promo price I got 65 pm with a eero7 router , 65 locked in for a year and if I leave I have to pay 100 odd for the router or return the router.
Gaming ...,days of good pings days of 35ms , for streaming 1st party apps like Netflix fantastic for streaming 3rd party apps some days good some days eh.
You have to remember what your paying for there is only $5 to $15 dollars difference between isps , it all depends how well you value your money opposed to it's cheap it's a good deal.
Arctel discounts for me end in I mths and then they are on par with leaptel super loop or Aussie broadband , me personally I'm a sim hopper , which means I buy a half price sim at coles or woolies and change companies, same with broadband I will stay till the sale or time ends. If you want quality don't save the 5 10 15 bucks go with a reputable one , if you love savings well if you can live with the odd hiccup this is your cup of tea.

Very poor company to deal with- stay well clear. Overcharging, dropouts, extremely poor customer service. My advice is to pay a little extra for a professional internet provider.

DO NOT use them avoid. I tried to move ISPs which I was told I had to give 30 days notice, which is fine I accepted that. Then 30 days later I get charged again. I log into my Arctel account and it's still bloody active. Apparently this is what they do.

Been with these guys for 6 months. I’d say you get an email from them every few weeks to say there’s a planned or unplanned outtage. I have 500/50 speed and it doesn’t come even close to this. They take over a week to reply to emails. Other than that, they’re doing everything right.

This company kept taking out random amounts of money from my account in times that did not reflect my billing cycle, spent over a month emailing them without any response. My service was randomly upgraded without warning or prompting. They then lied about it confirming it was on the lower service I had signed up for but when the next invoice came it was registered on the higher plan; even after confirming it wasn't. So two different occasions had they taken the wrong amount of money from my account. After a month of emailing them they response with an email saying the billing team 'might' response. They do not office billing support over the phone and the billing team don't response to email. This company sucks!

Honestly some of the worst customer service I’ve ever had. Their communication was terrible from the start so I cancelled after signing up immediately as didn’t want to deal with ongoing issues. TBD guy on the phone was also exceptionally rude and had actually been understanding and helpful I might have stayed.

They didn’t actually cancel the account and started charging me so I called them to cancel and get a refund. Again they didn’t cancel the account and I was charged twice more.

I called again and actually spoke to someone polite and helpful but it turns out they only refunded me for one of the payments, not all of them.

So out of 4 dealings with them, they screwed up every time. A slightly cheaper fee is not worth the headache!