Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
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Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... Voir plus
L'entreprise a répondu
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... Voir plus
L'entreprise a répondu
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, Royaume-Uni
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
1,2
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564 avis
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It was alright
Good timing, kept me informed about what stage my delivery was at, but when I received my items l, one was inside out 😂
5 février 2016
Avis spontané
Réponse de Ark
Dear Dominique,
I am really sorry to read you did not receive your order in perfect condition.
We aim to despatch all our customers’ orders in perfect condition. If this has not happened there could be an error with the warehouse process, I will pass these comments to the relevant team to try and ensure this does not happen again.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
jewellery in tact would have been nice
The rest of my order was fine but the jewellery I ordered came missing a charm and with a broken clasp. Bit of a shame really.
1 février 2016
Avis spontané
Réponse de Ark
Dear Nicole,
I am really sorry to read you did not receive your order in perfect condition.
We aim to despatch all our customers’ orders in perfect condition. If this has not happened there could be an error with the warehouse process, I will pass these comments to the relevant team to try and ensure this does not happen again.
As way of apology, on this occasion I have refunded the value of the jewellery you purchased back onto your original payment method. Please allow 3 - 5 working days for this to show in your account.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Mud on what I got
They had dirt or thing on when I got them out of the bag with will not come out!! All round BAD how they come
1 février 2016
Avis spontané
Réponse de Ark
Dear Ashby,
I am really sorry to read you did not receive your order in perfect condition.
We aim to despatch all our customers’ orders in perfect condition. If this has not happened there could be an error with the warehouse process, I will pass these comments to the relevant team to try and ensure this does not happen again.
As way of apology, on this occasion I have refunded the full value of your order back onto your original payment method. Please allow 3 - 5 working days for this to show in your account.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
fantastic value, quality and service
Really pleased with my purchases, service was brillant, and the clothes are of excellent quality.
30 janvier 2016
Avis spontané
Fantastic service, both online and instore.
Straight forward online service, received the order to store well within the 3-5 day window. Staff instore were brilliant, told me about the difference I might encounter if I need to return my order after paying using PayPal. Would recommend to anyone. Shame the Hanley store is closing.
29 janvier 2016
Avis spontané
Still waiting
Not a bad service, but still waiting for an item from my last order. Other than that great
29 janvier 2016
Avis spontané
Réponse de Ark
Dear Allison,
I am really sorry to read you did not receive your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
A refund for the out of stock item has been processed back onto your original payment method.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
good price/quality but always troubles to order
I really liked what I got but it was always a challenge to get it. Either in the meanwhile (after placing the order) things were out of stock or some discount code didn't work or something was a problem with during the shipment... but all in all I would recommend ark!
29 janvier 2016
Avis spontané
Réponse de Ark
Dear Olivia,
I am sorry to hear that you were not completely satisfied with your shopping experience.
We are committed to first class customer care and agree that any lack of service is disappointing. I will ensure that your feedback is passed onto the relevant department for review.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
No problems at all
Order arrived quicker than expected! Very happy with my item
28 janvier 2016
Avis spontané
"Try finding an Ark store"
Returned policy sucks. I ordered click and collect. Picked a bag up from my closest JD Sports. The product looked nothing like it did online. I couldn't return it to JD, despite being the same company. I was told that I couldn't return it there and had to find an Ark shop. In response to my question on the closest store "Ermm I dunno, Google it".
26 janvier 2016
Avis spontané
Réponse de Ark
Dear Bayley,
I am sorry to hear that our returns policy was not suitable for your needs.
I will ensure that your feedback is passed on for review.
If you are returning items due to a fault or because you have received a different item to that which you have ordered, we will reimburse the cost of your return postage. Please email us at customerservices@ark.co.uk if this is the case.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind regards,
Matt
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