great communication about install. Installation crew was great and did very well in training us on the use of the unit.
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Établissement
Changer d'établissement1550 91st Ave NE, Suite 202, 55449 Blaine, Minnesota, US
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Lisez les avis des autres
The salesperson was very knowledgeable and helpful with all questions. The installer did a very professional job installing and verbally when installed all the knobs, buttons and switches.
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Very professional, friendly and accurate. Did a great job training me how to use the chair lift and explaining the ins and outs! My main focus was to help me bring groceries and cases of water up... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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À propos de l'entreprise
À propos de Arrow Lift - Blaine
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Coordonnées de contact
1550 91st Ave NE, Suite 202, 55449, Blaine, Minnesota, Etats-Unis
- 763-786-2780
4,5
Excellent
55 avis
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A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Issues on the Install…
The time for the install was fast and the installation went well we thought. The first time we tried it, it got stuck. We tried the suggested reset, but it did not work. They came out 2 days later. The wiring was done wrong on the chair seat - backwards. Got that done and called for the inspection. They determined that the arm wiring was wrong - backwards again. Finally, all done, but frustrating errors on the install.
12 juin 2024
Réponse de Arrow Lift - Blaine
Hi Carol,
Thank you for taking the time to share this feedback. It's good to know everything is working correctly now, but we're sorry to hear about the initial issues you faced and we regret the frustration caused. We will certainly look further into this issue on our end, as we strive for excellence and are always seeking to improve our service. We hope we can impress you with our service in the future. In the meantime, if you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
The Arrow Lift Team
Would not recommend
Would not recommend. We didn't shop around and we definitely should have. This is probably the same for all stair lift companies, but they charge the same amount for 7 stairs and 14 stairs, a complete rip-off. A stair lift through them is $6,000-$7,000. That was over our budget so we bought a refurbished one for $4,600. The salesperson said it would be about 3-4 years old. The one we bought is considerably older than that, but we can't prove it. It also sounds like a piece of crap and ready to fall apart. The installers were nice enough but when they left we saw that they damaged two of our stairs and never bothered to mention it to us. Shop around before buying from this company. After making an expensive purchase like this you would think a follow-up call a week or two later would be appropriate to see if we were happy with the purchase. We heard nothing from them.
22 mai 2024
Réponse de Arrow Lift - Blaine
Hi Sue,
Thank you for the detailed feedback. We're sorry to hear that your experience did not meet your expectations. You can see the year of production for your unit by looking at the serial number, which in this case will show that the unit is exactly 4 years old. That said, our goal is always to provide quality products and services at reasonable prices, and we would appreciate the opportunity to discuss with you further and address your concerns. Please don't hesitate to give us a call at your earliest convenience.
Thank you again for your feedback.
Best regards,
The Arrow Lift Team
Réponse de Arrow Lift - Blaine
Hi Richard,
Thank you for your thoughtful comment. It's great to hear that you had a positive installation experience for our 2 stair ways.
If you have concerns in the future, feel free to reach out. We're always here to help!
Best,
The Arrow Lift Team
Great experience and would recommend
The team was very knowledgeable, great customer service and very helpful.
15 mai 2024
Réponse de Arrow Lift - Blaine
Hi Carrie,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us.
Best regards,
The Arrow Lift Team
Arrow Lift did a great job installing…
Arrow Lift did a great job installing my chair lift!! They were knowledgeable, professional and professional.
We absolutely love the design and how it fits our needs. Charlie Babcock was great to work with.
17 avril 2024
Réponse de Arrow Lift - Blaine
Hi Scott,
Thank you for your kind words! We're delighted to hear that you're pleased with your chair lift installation. It's great to know that Charlie and the team provided knowledgeable and professional service, and that the design fits your needs well.
If you need any further assistance, please feel free to reach out.
Best,
The Arrow Lift Team
They were very kind and quick
12 avril 2024
Réponse de Arrow Lift - Blaine
Hi Beyene,
Thanks for sharing your feedback! We're delighted to hear that you were pleased with our team's work.
If you need any assistance in the future, don't hesitate to get in touch. We're always here to help.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift - Blaine
Hi Richard,
Thank you for your review! We're pleased to hear that you were happy with the service following your installation.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Warmly,
The Arrow Lift Team
Efficinet and Capable
Arrow Lift has always responded to our concerns in an efficient and capable manner.
3 février 2024
Réponse de Arrow Lift - Blaine
Hi Sarah & Ray,
Thank you for your kind feedback! We're glad to hear that we've been able to address your concerns efficiently and effectively.
If you ever have any more questions or need assistance, please don't hesitate to reach out.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift - Blaine
Hi Ram,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team.
If you ever need any further assistance, please feel free to reach out. We're always here to help!
Best regards,
The Arrow Lift Team
Saving me in a time of need.
When I first had my chair installed l had injured my foot. Since my computer, my TV, and my laundry room was all downstairs. My chair allowed me to move between floors with ease. Now, at age 88, I can continue to move between floors and that is allowing me to remain in my home for several years longer.
10 mars 2024
Réponse de Arrow Lift - Blaine
Hi Ronald,
Thank you for your thoughtful review. We're so glad to hear that the chair lift has made such a positive difference for you, both when you first had it installed and now. It's wonderful to know that it has helped you move easily between floors and allows you to stay in your home comfortably.
If you ever need any further assistance, please feel free to reach out. We're always here to help!
Warmly,
The Arrow Lift Team
The tech showed up on time and resolved…
The tech showed up on time and resolved the issue. What more is needed?
6 mars 2024
Réponse de Arrow Lift - Blaine
Hi Steven,
Thank you for your thoughtful review. We're glad to hear that our technician arrived on time and was able to resolve the issue for you. Knowing that everything was taken care of efficiently is important to us.
If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Arrow Lift Team
Great showroom to try out stair lifts
Great showroom to try out stair lifts. Installation and annual maintenance have been great. Love my Stannah stair lift
26 juin 2023
Réponse de Arrow Lift - Blaine
Hello!
Thank you for your kind words. We're glad you enjoyed visiting our showroom and hope you enjoy your stair lift for years to come!
Best,
The Arrow Lift Team
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