Great customer service. Excellent taste - not overly sweet at all. Crave my litre with 1 teaspoon Artah each day. Refreshing and has a spark! Highly recommend
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Lisez les avis des autres
The customer service team contacted me within 24 hours in response to a query I had. The response was polite & extremely helpful - in my opinion they exceeded expectations, not many businesses do that... Voir plus
I had a problem with a packet that was delivered to me. So I contacted the company and the problem was dealt with extremely quickly and efficiently within 24 hours. Very impressed with their customer... Voir plus
I received an email about a conversation I never had so zero points for customer service. I hadn’t downloaded the book because I didn’t realise it was digital so I’m really unhappy about a non refund.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our targeted, science-led supplements are designed to support your unique physiology and empower you to reach your next level - whether you’re juggling the demands of daily life, navigating hormonal change, seeking more energy, or striving for lasting wellbeing. With a focus on foundational health and real-world results, we’re here to help you think clearer, feel stronger, and show up for what matters - every day.
Coordonnées de contact
Royaume-Uni
- hello@artah.co
- artah.co
3,9
Bien
167 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I love this company
I love this company, product is amazing and I keep coming back for more. Had an incident that my order got sent to the wrong person. But fantastic service from Artah and they went above and beyond. Would really recommend.
17 octobre 2025
Avis spontané
Réponse de Artah
Thanks, Lisa! We appreciate the kind words.
In good health,
Team ARTAH
Very quick to respond to messages
Very quick to respond to messages. Very satisfied with the service.
14 octobre 2025
Avis spontané
Réponse de Artah
Thanks for the note, Katrina! Glad we could assist.
In good health,
Team ARTAH
The ingredients include Citric Acid…
The ingredients include Citric Acid which gave me monumentous migraines for the three days I tried it. In spite of coming off this product, I have continued with migraines. It was not clear when I purchased this item that it contained Citric Acid. Pity...
24 septembre 2025
Avoid
Avoid - once you buy something you end up getting repeat orders sent as part of a subscription you didn’t sign up for. No answer to my numerous emails requesting cancellation & refund. Although I have now managed to cancel my subscription online I note it is still showing as next delivery due next month. Seems only solution is to dispute payment via bank and change card details so that no further unauthorised payments can be taken by this company. Very disappointed.
6 octobre 2025
Avis spontané
Réponse de Artah
Hi Lynne, I see that a member of our team has since been in touch and resolved this issue for you. I’m really sorry again for the frustration caused. Please don’t hesitate to reach out if you have any other questions, we’re happy to help. Team ARTAH
Excellent.
Excellent.
Great supplements and great support service.
Thank you .☺️
6 octobre 2025
Avis spontané
Réponse de Artah
Happy that you are enjoying ARTAH! Please let me know if I can help with anything else!
Impressive first step...
Really impressed that having asked a question about whether a supplement will react with a condition I have been offered a 15 minute consultation with a Pharmacist. How many companies do that! I'll update you after Friday.
29 septembre 2025
Avis spontané
Réponse de Artah
Hi Lowri,
Thanks so much for the feedback! Just to clarify, the consultation will take place with our in-house registered nutritionist, who will be able to advise.
Thanks again, and hope you have a nice session with her!
-Team ARTAH
Unresponsive Customer Service
I ordered a product and received a confirmation email. About two hours later, I received an email updating my order to two items, which I did not authorise.
I responded to the email to ask for someone to call me before they dispatched the items. I had not received any response.
I received another email confirming that the items are being dispatched. I responded to ask them to call me. I even wrote to the founder about this unauthorised transaction via LinkedIn, and had no response to date there. That says a lot about the this company.
Today, 29 September the items were delivered and I have not received a response.
All I asked is for someone to call to understand why and how my order was updated without my consent.
25 septembre 2025
Avis spontané
I advised I had a reaction and haven’t…
I advised I had a reaction and haven’t even bothered to contact me .
I feel others should be aware and to check all the products for contra indications.
As made me very unwell
4 septembre 2025
Avis spontané
Réponse de Artah
Hi Daisy, I’m very sorry to hear about your experience. We’d love to make this right for you and can offer either a refund or an exchange, whichever you’d prefer. Could you please share the best email to reach you on so we can resolve this quickly? Thanks, Team ARTAH
Terrible customer service
Terrible customer service. Constantly send the wrong items and charge you extra. You then have to reject the delivery in order to get your money back. Shocking. No concern for the fact customers are out of pocket. AVOID unless you have more money than sense and don’t value your own time.
24 septembre 2025
Avis spontané
Réponse de Artah
Hi Jackie, I am very sorry for the experience that you have had. I see that you were able to get the refund and a resolution was found for your problem. If I can help with anything else please let me know! - Team ARTAH
Loving their products and customer…
Loving their products and customer service help with a subscription mistake I made was super efficient!
22 septembre 2025
Avis spontané
Réponse de Artah
Hi Katie, happy you were able to get everything sorted with your subscription. If we can help with anything else pleases let me know! - Team ARTAH
Ordered 10 days ago
Ordered 10 days ago. Still not shipped. Customer services useless.
22 septembre 2025
Avis spontané
Réponse de Artah
Hi Lulu, I am sorry that you have not received your order. If you can let me know your email and I will look into this for you! I am here to help. Team ARTAH
Got my order promptly and the follow up…
Got my order promptly and the follow up service I had was fabulous everything sorted immediately
21 septembre 2025
Avis spontané
Réponse de Artah
Keep enjoying ARTAH and let me know if I can help with anything else!
Quality reliability and efficiency I have ordered supplements over the…
I have ordered supplements over the last year not only is the quality of a high standard and delivery efficient but the staff are incredibly helpful . I really could not fault them .
20 septembre 2025
Avis spontané
Réponse de Artah
Happy to hear that you are enjoying ARTAH!
I made a one time order or so I…
I made a one time order or so I thought. The company scared me and set up a subscription WITHOUT TELLING ME and took money from my account. I messaged them and this was ignored and products sent out which I do not want. I have had to contact the fraud team at my bank. Other people have experienced the same thing - i won't deal with this company again
17 septembre 2025
Avis spontané
Réponse de Artah
Hi there,
We’re sorry to read your review, but it appears to be inaccurate. At the time of your purchase, you selected a subscription option. This is clearly displayed on our order placement page, directly beneath the “Buy” button, where it explains that orders are set up as a subscription and will renew automatically unless cancelled.
We have also conducted a soft search of our ticket system using the name from this review, and we have found no record of any correspondence from you or a similar name. We completely understand that mistakes can happen, for example, accidentally subscribing, and we are 100% willing to help resolve the issue here. We kindly ask that you contact us directly at hello@artah.co, so that we can look into this for you and arrange a solution, which can include guidance on returning unwanted products + steps for a refund.
very bad customer service
very bad customer service
A charge was taken from my account on a Sunday evening - despite the company saying they only work office hours. My subscription was not cancelled and I immediately emailed Artah to request them to refund and not send out the delivery. Four times I emailed with no response. The charge was taken on Sunday evening and the delivery sent first thing Monday morning - great if I had wanted it but not so great if you try to cancel
14 septembre 2025
Avis spontané
Réponse de Artah
We’re sorry to read your review, but we would like to clarify the facts. Your email to our support team was received on a Sunday evening, which falls outside our standard support hours. Our team responded promptly once business hours resumed, and we have since rectified your issue and offered a solution to return the unwanted product.
Please note that subscription renewals are processed automatically in line with the original purchase date, not manually by our team. This is why your renewal was completed on a Sunday, outside of support hours.
Thank you team Artah!
Beyond excellent customer service! Thank you very much Alexandria and the whole Artah team for arranging an express delivery for an urgent order.
12 septembre 2025
Avis spontané
Excellent customer service team
I had a problem with checkout of my order and Artah’s team were immediately in touch having already sorted the problem. Very impressed by their customer service.
10 septembre 2025
Avis spontané
Réponse de Artah
Happy to help! Hope you enjoy your products - Team ARTAH
Excellent customer service and support
Excellent customer service and support, great communication.
1 septembre 2025
Avis spontané
Réponse de Artah
Hi Jem, please let us know if we can help with anything else! - Team ARTAH
I am enjoying the products and…
I am enjoying the products and hopefully will be seeing positive results soon
25 août 2025
Réponse de Artah
Hi Jane, keep us posted on how you get on with the product! We are always here to help! Thanks, Team ARTAH
Customer services came through
I had an issue with Artah which they have resolved favourably so I would not hesitate to recommend them.
23 août 2025
Avis spontané
Réponse de Artah
Hi Nicky, I’m sorry to hear about your experience. To clarify, we received your email on the 23rd and, as noted on our website, our customer service hours are Monday–Friday. Our team replied on the 25th (the next business day).
Our 90-day money-back guarantee applies after 90 days of consistent use, but I can see that your order was actually refunded after 30 days. I’m sorry the product wasn’t a good fit for you, and I appreciate your feedback on both taste and pricing it’s helpful for us to improve. Thanks, Team ARTAH
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