We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Voir plus
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What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Voir plus
L'entreprise a répondu
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Voir plus
L'entreprise a répondu
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Voir plus
À propos de l'entreprise
- Magasin d'ameublement et de décoration
- Artisanat d'art
- Fournisseur de paniers
- Magasin de souvenirs
- Magasin de matériel de cuisine
Écrit par l'entreprise
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Coordonnées de contact
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, Etats-Unis
- welcome@arterahome.com
- arterahome.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Eddy Mirror ....The Perfect Coastal Vibe!!!!!
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!
I got wall decor and love it
I got wall decor and love it! So quality and chic piece
Where is the pictured designs?
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs
Best customer service
What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

Réponse de Artera Home
I am still waiting for my shipment that…
I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

Réponse de Artera Home
I really love the design of the wall…
I really love the design of the wall art. They work perfectly on my wall and with my decor.

Réponse de Artera Home
Not a stool
Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

Réponse de Artera Home
I had a free shipping discount that was…
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

Réponse de Artera Home
Lost
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

Réponse de Artera Home
Wall baskets arrived very late/damaged
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

Réponse de Artera Home
Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

Réponse de Artera Home
still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
We have not received most of our order
We have not received most of our order, and are not provided tracking or mention of the rest.
The large woven circle has a couple…
The large woven circle has a couple loose strings. I sent an email to ask for help or a replacement.
Scam company - avoid
I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.
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