Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Voir plus

Noté 5 sur 5 étoiles

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Artisanat d'art
  3. Fournisseur de paniers
  4. Magasin de souvenirs
  5. Magasin de matériel de cuisine

Écrit par l'entreprise

Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

36 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 38 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Eddy Mirror ....The Perfect Coastal Vibe!!!!!

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!

1 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Where is the pictured designs?

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs

6 janvier 2026
Noté 5 sur 5 étoiles

Best customer service

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

10 avril 2026
Avis spontané
Logo de Artera Home

Réponse de Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Noté 1 sur 5 étoiles

I am still waiting for my shipment that…

I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

2 mars 2026
Logo de Artera Home

Réponse de Artera Home

Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.

Warmly,
Peter Nguyen
Artera Home

Noté 5 sur 5 étoiles

I really love the design of the wall…

I really love the design of the wall art. They work perfectly on my wall and with my decor.

9 mars 2026
Avis spontané
Logo de Artera Home

Réponse de Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Artera Home

Noté 3 sur 5 étoiles

Not a stool

Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

9 mars 2026
Logo de Artera Home

Réponse de Artera Home

Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.

We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.

We truly hope the piece will still bring a warm, natural touch and complement your home decor.

Artera Home

Noté 1 sur 5 étoiles

I had a free shipping discount that was…

I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

3 mars 2026
Logo de Artera Home

Réponse de Artera Home

We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.

Artera Home

Noté 1 sur 5 étoiles

Lost

I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

2 mars 2026
Logo de Artera Home

Réponse de Artera Home

We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.

Warm regards,
Artera Home Team

Noté 1 sur 5 étoiles

Wall baskets arrived very late/damaged

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

16 février 2026
Avis spontané
Logo de Artera Home

Réponse de Artera Home

We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.

We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.

Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.

Artera Home.

Noté 5 sur 5 étoiles

Love the way you tell the whole story…

Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

7 janvier 2026
Logo de Artera Home

Réponse de Artera Home

Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨

Noté 1 sur 5 étoiles

Mirror is broken

Mirror is broken, arrived in several pieces

6 décembre 2025
Logo de Artera Home

Réponse de Artera Home

We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.

Noté 5 sur 5 étoiles

Basket Bliss Everyday

The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊

3 novembre 2025
Noté 1 sur 5 étoiles

PAYING CUSTOMS + DELAY

Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.

22 octobre 2025
Noté 1 sur 5 étoiles

Scam company - avoid

I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.

3 octobre 2025
Avis spontané

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