I have received my mirror on Thursday June 18th. The mirror was delivered broken. I have sent numerous emails containing photographs of the packaging and broken mirror inside with no response.
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Lisez les avis des autres
Bardzo zle doswiadczenie z ta firma. Obsluga klienta koszmarna. Niska jakosc produktu. Swiatlo led na taniej plastikowej ramie, nie mozna nawet regulowac intensywnosci. Ceny zdecydowanie za wysokie ja... Voir plus
Ordered a very large mirror for the bathroom. The first one arrived badly damaged, but after filling in the form on their website, was told that a replacement will be sent free of charge. The replacem... Voir plus
An excellent mirror with all the features as described. Build quality is fantastic and quality of Mirror is very good. The delivery time can take a bit longer due to UK-EU customs. But customer supp... Voir plus
3,2
Moyen
32 avis
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I have received my mirror on Thursday…
I have received my mirror on Thursday June 18th. The mirror was delivered broken.
I have sent numerous emails containing photographs of the packaging and broken mirror inside with no response.
25 mai 2026
Réponse de Artforma
Thank you for taking the time to share your feedback.
We are very sorry that your mirror arrived damaged, and we sincerely apologize for any inconvenience this situation may have caused.
However, we are pleased that your claim was ultimately resolved and that the matter concluded positively with the shipment of a replacement mirror. Every review is valuable to us and helps us continuously improve the quality of our customer service.
One of the mirrors was damaged and I…
One of the mirrors was damaged and I reported a customer complaint.
I have not received any assistance to resolve the issue.
It is very disappointing that I have not even received an acknowledgement of this complaint.
Yes, the complaint was resolved to my satisfaction with a replacement supplied FOC.
Thank you,
Anthony
1 juin 2026
Réponse de Artforma
Thank you for taking the time to share your feedback.
We are sorry that the complaint handling process did not meet your expectations and that you felt you were not given the support you deserved. We sincerely apologize for any inconvenience this may have caused.
However, we are pleased that the matter was ultimately clarified and successfully resolved. Every review is valuable to us and helps us continuously improve the quality of our customer service.
Good product and as per description
Good product and as per description
Reasonable delivery time
30 novembre 2025
Bardzo zle doswiadczenie z ta firma
Bardzo zle doswiadczenie z ta firma. Obsluga klienta koszmarna. Niska jakosc produktu. Swiatlo led na taniej plastikowej ramie, nie mozna nawet regulowac intensywnosci. Ceny zdecydowanie za wysokie jak na taka jakosc. Nigdy wiecej nic tu nie kupimy. Firma widac ze przyzwyczajona do takich opinii bo natychmiast odmawiaja wszelkich zwrotow. Firmy gwarantujace jakosc tak sie nie zachowuja.
11 décembre 2025
Avis spontané
Excellent Dostawa kontakt realizacja na wysokim…
Dostawa kontakt realizacja na wysokim poziomie
Zamówiliśmy do Irlandii
26 août 2025
Great product
Great product, wonderful to be able to customise different features. Good communication regarding delivery.
6 juin 2025
Bathroom mirror
Ordered a very large mirror for the bathroom. The first one arrived badly damaged, but after filling in the form on their website, was told that a replacement will be sent free of charge. The replacement arrived in a week and their customer service was quick and efficient. The mirror is exactly as ordered. Highly recommend this company!
15 avril 2025
There was a problem linking up the…
There was a problem linking up the indoor temperature device to the weather station in the mirror .The instruction manual did not give much information about how to link it up
14 janvier 2025
Réponse de Artforma
Hello,
Thank you for sharing your feedback. We are sorry to hear that you are not satisfied with the product. We have already sent all necessary instructions to your email. Please check back.
Best regards
Designer Backlit LED Bathroom Mirror
Great service and packaged very well.
The mirror on the wall looks amazing. Good quality.
29 mars 2025
Delighted with my mirror
Delighted with my mirror. Delivery was quite quick. Mirror easy to install. Great quality.
30 janvier 2025
Great support
I had a problem with the demister and a small part of the failing LEDs. Unexpectedly, they've offered to send me a replacement mirror for free, turning a negative feeling into a more positive one.
While getting a free replacement feels good, their willingness to make a bad situation right is very commendable and rare
12 janvier 2025
Avis spontané
Really happy with design & delivery
12 juin 2024
Great product and great service to…
Great product and great service to delivered to Ireland
26 janvier 2024
Good quality mirror .
6 février 2024
Avis spontané
Very well protected and of good quality
3 janvier 2024
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