This is to" LISA" 23 days ago I ordered flowers to make an arrangement for my mom for my Fathers grave. This is a hard thing to do and very sad but we got thru and picked flowers that we thought he wo... Voir plus
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I ordered flowers for my daughter's wedding in Jan 2025. In February Artificial Merch cancelled my order totally almost $300. I'm still awaiting my credit card refund to spite emailing them mul... Voir plus
L'entreprise a répondu
I have just received the premium real touch soft latex tulips bouquet in red and orange. My friend wanted to put them in water as she thought they were real. Absolutely stunning and exceptional valu... Voir plus
I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Too real to be real.
Coordonnées de contact
Estonie
- artificialmerch.com
1,8
Bas
177 avis
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Ordered about $200 worth of florals was…
Ordered about $200 worth of florals was little scared because I’ve never ordered from here. To my surprised it arrived I choose expedite shipping & it arrived the following week.
I will be ordering again here pretty soon!
23 mai 2024
Avis spontané
Had to open a case with PayPal to actually get my refund :(
Had to cancel an order due to time constraints and Artificial Merch not able to provide an estimated time of shipping/arrival for my order.
They sent an email confirming that the order was canceled and that they had issued a refund for the order. That was not true.
I waited 3 weeks for the refund and reached out to them via email regarding the matter. No response from them at all.
Luckily I had paid with PayPal. I had to open a case with Paypal to get the refund they said that they had issued.
1 mai 2024
Avis spontané
Réponse de artificialmerch.com
We are very sorry for the problem you encountered. We deeply understand your dissatisfaction and disappointment and sincerely apologize for the inconvenience caused to you.
Our company has always strived to provide our customers with a great shopping experience, but clearly in your case we fell short of that goal. The situation you described does not meet our service standards. We will take your feedback seriously and take measures to improve our service processes to ensure that similar situations do not happen again.
The order cancellation and refund issues you mentioned are the focus of our serious attention, and we will thoroughly investigate and take necessary measures to avoid similar situations from happening again. We sincerely thank you for choosing our product and offer you our sincerest apologies for the unpleasant experience.
4 weeks without a delivery
4 weeks without a delivery. Well beyond their advertised window of delivery. After a prompting email 2 weeks after placing my order. Suddenly a response stating the order had shipped. Tracking number results in a message waiting for FedEx to pick-up the package. This is certainly a scam site and should be avoided.
6 mai 2024
Avis spontané
Réponse de artificialmerch.com
We are very sorry for your unpleasant experience. Our company has always adhered to the principle of operating with integrity, and we are deeply sorry for the delay in delivery of your order. In fact, your package was successfully signed for on May 20, but it was delayed due to customs inspection and other reasons. We have been following up on your order closely and doing our best to ensure your shopping experience.
Great customer service
Great customer service! My order was taking longer than expected, but after reaching out to Customer Service about my concerns, the Sales Dept. was in constant contact with me about my order. When I received my order I was pleasantly surprised on how great the quality of the product was. I highly recommend Artificialmerch.com!
25 avril 2024
Avis spontané
Réponse de artificialmerch.com
Thank you very much for your praise and support! We are very pleased that you were impressed with our customer service and satisfied with the quality of your order. We have been committed to providing customers with an excellent shopping experience, and your satisfaction is our greatest motivation.
We look forward to providing you with quality service again in the future!
Caution for Shipping Issues
I have never received my order placed on 3/9/2024 which was charged to my credit card in full. 33 days later, 3 follow-up emails have been sent requesting a refund for merchandise not received which they have refused to do.
Update: 4/27/24 missing package resurfaced for delivery. unfortunately had already replaced all items through another vendor. AM was very apologetic for shipping delays and offered discount but delivery was too late for event and returned package to AM/shipper.
8 mars 2024
Avis spontané
Réponse de artificialmerch.com
We sincerely apologize for the trouble you encountered during this purchase. Your feedback is very important to us, and we are very sorry that this delay in delivering your order has affected your plans.
We have received and processed your return refund request and confirmed the return status of the package with the logistics company. We will handle the after-sales matters for you as soon as possible and ensure that similar situations will not happen again in the future.
Thank you again for your feedback, your comments will help us improve our services. I hope there will be opportunities to provide you with a better shopping experience in the future.
Great Products, Value, and Exceptional Service
As a first time customer making a purchase with artificial merch is amazing.
The website is laid out in well organized manner with clear photos and description of each item. The prices on the items are super reasonable and is totally worth the time to get the items. The customer service is excellent if you have any issues or questions. I had a small issue with my order and customer service went above and beyond right away to make it right.
12 avril 2024
Avis spontané
Réponse de artificialmerch.com
We are pleased that you are satisfied with our products, value and service. We always strive to provide you with the best shopping experience and are glad that we can meet your expectations. Looking forward to your visit again!
I placed an order on March 8th 2024
Be advised receiving order may be longer than site states.
Communication wasn’t the best.
5 mars 2024
Avis spontané
This Merch says in USA is 5-12 business…
This Merch says in USA is 5-12 business days lmfao I'm in the US and now it says takes 23 business days when I order a item on March 5th. Now I have to wait a whole month just to receive my item. Like what the HELL
19 mars 2024
Avis spontané
Réponse de artificialmerch.com
We apologize for any inconvenience caused by the delay in delivering your custom preserved flower. Crafting these items involves intricate processes, leading to longer delivery times than usual.
To address your concerns, we have processed a full refund for your order. Please accept our sincerest apologies for any inconvenience this delay may have caused you.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and strive to improve our services.
Thank you for your understanding.
This site is very straightforward
This site is very straightforward. My order wasn’t damaged or anything. The website was clear on everything. The only issue is misunderstanding the shipping process and how it works. Though the communication between us was very clear and understandable. If the shipping information was more clear I believe it will help many customers understand the process and have a better understanding when ordering. Overall I am very pleased with my first experience.
8 janvier 2024
Avis spontané
Réponse de artificialmerch.com
Thank you for your feedback! We are glad to hear that your order arrived in good condition. We appreciate your suggestion regarding the shipping process, and we will definitely work on improving the clarity of our shipping information to ensure a better understanding for our customers. We value your business and hope to serve you even better in the future. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for choosing us and for sharing your experience!
They made it right refunded me asap
Terrible communication. Sent me an email with apologies and coupon. Hell, I don't even have my original order placed in Dec. Don't know if I will ever be stupid enough to shop with them again. Thank goodness I ordered through PayPal so the are helping get refund. So far super bad experience. I knew I should have got my stuff through ETSY. It's always easy breezy process with ETSY.
Update package lost they refunded
Immediately. Pls accept 5 stars for making it right as soon as you could!! GREAT CUSTOMER SERVICE!!!!!
11 février 2024
Avis spontané
Réponse de artificialmerch.com
We apologize for any inconvenience caused by the delay in the delivery of your order. We have contacted the shipping company to verify the situation, the package is probably lost, we are contacting you to solve the problem of the order. (Reissue or refund)
Good customer service
Good customer service after a mistake I made, would recommend 👍🏻
24 décembre 2023
Avis spontané
Réponse de artificialmerch.com
Thank you for your feedback! We are pleased to hear that you had a good experience with our customer service. We strive to provide excellent service to all our customers. If there is anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Everything was great 👍😄
I ordered several different flowers and foliage and loved all of them. If you are in a rush, go to the big box craft stores, but believe me, artificial merch is worth the wait if you plan ahead...
15 décembre 2023
Avis spontané
Réponse de artificialmerch.com
Thank you for your feedback! We are thrilled to hear that you loved all the flowers and foliage you ordered from us. We understand that artificial merchandise may require a little more time, but we assure you that we are constantly improving shipping. Planning ahead is a great way to get items in advance. If you have any further questions or need assistance with anything else, please feel free to reach out to us. We appreciate your support and look forward to serving you again in the future!
I placed two large orders of flowers…
I placed two large orders of flowers for my daughter’s sweet 15th. I got both orders delivered. The second order took a bit longer to be delivered because of the holidays, but I was able to track it all the way. I also reached out to them because of the delay. Great costumer service!!
16 novembre 2023
Avis spontané
Réponse de artificialmerch.com
Thank you so much for your kind feedback! We're thrilled to hear that both of your flower orders were successfully delivered for your daughter's sweet 15th celebration. We apologize for the slight delay in delivering the second order due to the holiday rush, but we're glad to know that you were able to track it throughout. We appreciate your support and hope to serve you again soon.
Beware- you may not receive your order
Beware- you may not receive your order. This is an update to my review from 12/18 for an order that I placed on 11/12/23 for my upcoming wedding.
Unfortunately, I still have not received my order or tracking updates. I have reached out to the company several times for a full refund as I've spend over $150 USD on this order, but they are refusing to help me. Please beware of this company and order from somewhere else.
8 janvier 2024
Avis spontané
Réponse de artificialmerch.com
We apologize for the delay in the delivery of your order and any inconvenience this may have caused.
We shipped your order in two packages on November 17th. Unfortunately, one of the packages is still on its way due to some holiday delays. To apologize for the delay, we have provided a partial refund. We are taking this matter seriously and have contacted the carrier multiple times to expedite the shipping process. If the package does not arrive by the end of the month, we will give you a full refund. We will continue to monitor the latest information on the progress of your order and are committed to resolving this issue promptly.
Terrible company.
Terrible company.
Waited nearly 3 months to receive package after paying for expedited shipping.
1 janvier 2024
Avis spontané
Réponse de artificialmerch.com
We apologize for the inconvenience you have experienced with our company. We understand your frustration at the delay in receiving your package, especially after paying for expedited shipping. We would like to address your concerns and rectify the situation promptly. To assist you further, could you please provide us with your order number? This will enable us to investigate the matter thoroughly and arrange for a refund of the expedited shipping charges if applicable. Rest assured, we take your feedback seriously and aim to improve our services. Once again, we apologize for any inconvenience caused and appreciate your understanding. Our Email: sales@artificialmerch.com.
Update on my order
Update on my order! Most of it arrived today! I would delete my previous review if I could figure out how. Once I finally got in touch with them, they were spot on desponding to my concerns. Frequent messages to update me on the status of my order in transit. Hopefully, the rest of the order is also on the way and will make it in time for my daughter’s wedding. For the price that I paid, everything looks pretty darn nice. I do wish that there was a way to call the company to communicate, but that is not an option. My panic caused me to leave them a poor review, and I apologize for that. If you choose to order from them, just order really early to avoid my panic. 100% recommend doing business with them!
22 décembre 2023
Avis spontané
Réponse de artificialmerch.com
Thank you for your update regarding your order. We are glad to hear that most of it arrived today and that you have been satisfied with the products.
We apologize for any inconvenience you encountered while trying to get in touch with us.
We assure you that we are working diligently to ensure the remaining items are delivered.
We sincerely appreciate your recommendation and are grateful for your business. Thank you once again for your understanding and patience.
AWFUL,AWFUL, AWFUL!!!!!
I placed an order on Nov. 26 for items for my daughter’s wedding. Site says items ship in 7 to 10 days. No update. No tracking number. But you can bet they took the money from my account! They are IMPOSSIBLE to call-no phone number or customer service. DO NOT ORDER FROM THEM! All I have is my order # and I can’t look it up on their site! The wedding is JAN. 13th. I am disgusted with this company!
26 novembre 2023
Avis spontané
Réponse de artificialmerch.com
We apologize for any inconvenience you may have experienced with your recent order. We want to assure you that your package has been successfully shipped and is currently in transit.
We have made several previous attempts to contact you using the email address you provided, but unfortunately, we have not received a response. Please check your spam or junk folder, as our messages may have been filtered into those folders unintentionally.
Rest assured, we are diligently working to resolve this issue and have taken note of your unease. We know how important this order is for your daughter's wedding, and we will make every effort to ensure you receive it on time. We will contact you again within 24 hours.
The customer service is unreal
The customer service is unreal! It had been a week or so, and I hadn't received a notification that my order was ready to ship, so I reached out to Artificial Merch, and I think I got a response back the same day! Also, the individual who responded (Anne) was super thorough and helpful. The order actually came in earlier than anticipated, and the flowers are very pretty. It even came with a little care card to let you know how to fluff them up and let them air out a bit.
7 novembre 2023
Avis spontané
Réponse de artificialmerch.com
Thank you for your feedback! We're sorry for any trouble caused by the delay in informing you about your order's shipping status. We're grateful that you contacted us, and we're pleased that Anne was able to assist you promptly and effectively. We're glad your order arrived early and that you like the flowers. If you have any more questions or concerns, please feel free to contact us.
I love the options
I love the options for anyone that creates floral arrangements. I love the quality of the products I've received. I especially like the black roses because you really can't find them in the big box stores
.
16 septembre 2023
Avis spontané
Réponse de artificialmerch.com
Thanks for your feedback! We are happy to know that you are satisfied with the product you received. Thank you for your support and look forward to serving you again in the future!
Expect shipping delays
I placed an order and was given an estimated shipping time. Unfortunately they had never even processed the order by the time I needed it let alone shipped it. When I contacted them initially I felt they were a scam because of their communication but they have initiate the refund.
24 septembre 2023
Avis spontané
Réponse de artificialmerch.com
We sincerely apologize for any inconvenience caused. We have recently experienced a high volume of orders, which has led to delays in shipping some of them. We fully understand the importance of timely delivery and are working diligently to resolve the situation. We have increased our employees in order to expedite the processing of orders. The customer satisfaction is of utmost importance to us. We value your business and will do everything in our power to rectify the situation.
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