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Lisez les avis des autres

Noté 3 sur 5 étoiles

First and foremost, Artist Hands’ customer service is below par, and the third-party shipping insurance is practically useless. While the chair looks great aesthetically, its advertised 500-pound we... Voir plus

Noté 1 sur 5 étoiles

I bought a barber chair from Artist Hand Beauty a little over a year ago, and when the arm broke last week, I was disappointed by the response. Since the warranty had just expired, I asked if I could... Voir plus

Noté 5 sur 5 étoiles

I was skeptical when I placed my order. I wasn't sure what to expect. What I got exceeded my expectations. The quality was higher than I expected. I bought a package from them. 3 barber chairs 1 w... Voir plus

Noté 4 sur 5 étoiles

Ordering process and shipping times were great. I only give a 4 star due to the vanity I ordered being slightly damaged on corners (probably due to shipping) and a couple of pre drilled holes not lini... Voir plus

À propos de l'entreprise

  1. Magasin d'articles de coiffure pour hommes

Écrit par l'entreprise

As the leading provider of salon equipment, we specialize in manufacturing high-quality products designed specifically for hair stylists and spa professionals. With a commitment to sturdy construction and aesthetic design, our equipment meets the highest standards of functionality and seamlessly blends into any salon environment.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

211 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(211)

85 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles
Logo de Artist hand

Réponse de Artist hand

Thank you for your feedback. Some bed orders are shipped in multiple packages, and they may arrive separately from different warehouses or carriers.

Please contact us at info@artisthandbeauty.com
with your order number, and we will check the remaining package for you as soon as possible. We appreciate your patience and will help resolve this quickly.

Noté 1 sur 5 étoiles

Incomplete

My order had missing parts

27 février 2026
Logo de Artist hand

Réponse de Artist hand

Hi there — sorry about that. We can fix missing parts quickly. Please email info@artisthandbeauty.com
with your order number and a photo of what’s missing, and we’ll send the replacement parts ASAP.

Noté 5 sur 5 étoiles

Blew my expectations out of the water

I was skeptical when I placed my order. I wasn't sure what to expect. What I got exceeded my expectations. The quality was higher than I expected. I bought a package from them. 3 barber chairs 1 wash station 3 mats 3 booster cushions and 1 barber pole. I received most in a very short period of time. A couple boxes took longer due to weather but customer service helped me locate and get an eta. The chairs are extremely comfortable and easy to put together. I recommend this company for your barber furniture needs

28 février 2026
Noté 1 sur 5 étoiles
Logo de Artist hand

Réponse de Artist hand

Hi there — thanks for your question. The chair is not necessarily broken; in most cases it’s a setup/adjustment issue. Please email info@artisthandbeauty.com
with your order number and a short video of what’s happening, and we’ll troubleshoot right away and send replacement parts if needed.

Noté 1 sur 5 étoiles

They chair came in two different…

They chair came in two different deliveries an the hydraulic system is absolutely terrible im constantly trying to work on the chair

2 octobre 2025
Logo de Artist hand

Réponse de Artist hand

Hi there — sorry for the inconvenience. Because large orders often ship in multiple boxes, they can arrive in separate deliveries.

For the hydraulic issue, we can help quickly with troubleshooting and replacement parts (no need to return the chair). Please email info@artisthandbeauty.com
with your order number and a short video of the problem, and we’ll take care of it ASAP.

Noté 1 sur 5 étoiles

Well

Well, the delivery company told me that’s gonna deliver it on the sixth. They sent me a text on the fifth saying it was not there so they could not deliver it and then they turn around said it finally got there on the sixth that morning and the nearest date they could deliver it would be on the 11th so they turn around told me when I told him it would be around 10 to 11 o’clock in the morning and then they turn around when I call back they said by 5 o’clock today well it’s 5 o’clock now and still nobody has delivered that chair and nobody will answer the phone at the delivery company either. Would you please contact me and let me know what’s going on phone number 931-2227669 thank you.

30 janvier 2026
Logo de Artist hand

Réponse de Artist hand

Hi,

We’re truly sorry for the frustrating delivery experience you’ve had. We completely understand how disappointing it is to receive conflicting delivery updates and then have no one answer your calls.

This is certainly not the level of service we expect from our delivery partners. We have already escalated this issue with the carrier and are actively working to get a clear update and resolve the situation as quickly as possible.

Please rest assured that we are taking this seriously. We will contact you directly to provide a delivery update and ensure your chair arrives safely.

Thank you for your patience, and again, we sincerely apologize for the inconvenience.

— Artist hand Customer Support

Noté 4 sur 5 étoiles

I have purchased many of these chairs…

I have purchased many of these chairs for our suites. They are generally very good for the price point. The bowl is comfortable, and well liked. The only improvement would be for the seat arms to be more secure and tighter. They get wobbly after extended use.

3 février 2026
Noté 5 sur 5 étoiles

Our Artist Hand chair is amazing!

Our Artist Hand chair is amazing!! The order came earlier than expected! The delivery was spot on!!! #exceptional
We're totally satisfied after using it for three days!! Wow!! Even better than we anticipated! Highly recommended!!

28 janvier 2026
Noté 3 sur 5 étoiles

Amazon

Well great till i found out I can I could have bought the same chair on Amazon for $140 less since I have prime 3day delivery.

27 janvier 2026
Logo de Artist hand

Réponse de Artist hand

Hi,

Thank you for your feedback. We understand how frustrating it can feel to see a lower price elsewhere after placing an order.

Please note that pricing can vary between platforms due to differences in promotional campaigns, shipping structures, and marketplace fees. In some cases, the listed price may not include delivery costs, while other platforms bundle shipping differently.

That said, customer satisfaction is very important to us. If you’d like, please contact us directly and we’ll be happy to review your order and see what we can do to help.

We appreciate your support and the opportunity to assist you.

Noté 2 sur 5 étoiles

Honest review

First of all, it was awful putting it together… And a lot of waste of space, the top and the bottom could be more usable space instead of wasted space. Drawers should be different depth to accommodate for a salon use. Very disappointed.

26 janvier 2026
Logo de Artist hand

Réponse de Artist hand

Hi,

Thank you for taking the time to share your honest feedback. We’re very sorry to hear that the assembly process and storage layout did not meet your expectations.

We understand how important functionality and efficient space design are in a salon environment. Your comments regarding the drawer depth and usable space are truly valuable, and we will share this feedback with our product development team for future improvements.

If there’s anything we can do to assist you—whether with assembly guidance or exploring possible solutions—please feel free to contact us directly. We’re here to help and appreciate the opportunity to improve.

Thank you again for your input.

Noté 4 sur 5 étoiles

Pretty good quality

Pretty good quality, takes time to put together but good instructions. Wish it were 2" higher. We're going to put 2" blicks above the wheels.

26 janvier 2026
Noté 4 sur 5 étoiles

More Muscles Needed!

More Muscles Needed!
We are enjoying our Massage Chair, so many features.

The delivery was a bit unexpected; more muscles was needed. My son was the only person home when the massage chair was delivered. My son signed for the chair. The Delivery Driver left the chair on a pallet in our driveway; he did not help my son to get the 150 pound chair into our house...my son found a dolly. My husband had been in the hospital at the time. If my husband was home, he would have given the Driver a tip to help assist him.

9 janvier 2026

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