Bromleys Art Supplies Avis 

201
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Yet another excellent buying experience. Join their email list for lots of different offers throughout the year. Bought a Windsor & Newton Designer Gouache set (on offer and the cheapest I could... Voir plus

Noté 5 sur 5 étoiles

I recently ordered some paint, brushes, and a watercolour pad from Bromley's, and I am absolutely delighted with my purchase. Best of all, the prices are very good, The ordering process was seamless,... Voir plus

Noté 5 sur 5 étoiles

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... Voir plus

Noté 4 sur 5 étoiles

My latest delivery from Ken Bromley’s has been despatched as usual with the care and attention to detail I have come to expect from such a wonderfully organised company. One particular thing I not... Voir plus

À propos de l'entreprise

  1. Magasin de matériel artistique

Écrit par l'entreprise

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

201 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(201)

71 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Company

An easy website to negotiate - I found exactly the item I needed within seconds. Prompt service. The item arrived very quickly and was well packaged.

27 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. I ordered an item that was out of stock and had regular updates about when it would be coming in. It was my first time buying from Bromleys and I wouldn't hesitate to use them again.

9 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent in every way

Excellent in every way. Care was taken with the packaging and was dispatched in good time. I have no complaints and with competitive prices I intend buying them again. Many Thanks

25 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Favorite Art Supplier

Bromley Art Supplies are one of my favourite stores for art materials. They have a great range of supplies, are always keenly priced and delivery is prompt. I always have absolute confidence in my purchases from them and know they will arrive carefully packaged. Really superb customer service.

6 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Trusted, reliable supplier with great product range

I have been buying from Bromleys for many years (on and off, like my painting). They offer an amazing range of products and are always great on price and service. I tried something new this time but trusted it because these guys stock it - so thought ‘it can’t be bad’. It wasn’t. Great products as usual. Very happy.

27 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company, brilliant products, easy to use website and most importantly good reasonable prices with REAL discounts/sales!!!

Thanks guys, you're doing a great job 👍

5 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Derwent Drawing Pencils 24 Tin

I was delighted to see the Derwent drawing pencils on offer at half the cost of buying direct from the manufacturer. They arrived on time in perfect condition, all in all an excellent purchase. Thank you Bromleys.

10 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Bromleys provide and EXCELLENT…service

Bromleys provide and EXCELLENT experience service there friendly helpful staff make them a joy deal with there deliveries are prompt and reliable. I ordered derwent lightfast pencils in there sale which I have been following reviews on youtube and being in bromleys sale thought I give them a try excellent results the soft creamy texture make them a joy to use the lovely rich pigments

18 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Good customer service when ordering but…

Good customer service when ordering but when products don't meet your requirements they are not interested!. Response I received was that they could not replicate the issue I was having with a product. I always thought customer service was based on the principal that the customer was always right. Didn't offer to replace items with alternative. Very disappointing.

26 septembre 2025
Avis spontané
Logo de Bromleys Art Supplies

Réponse de Bromleys Art Supplies

Hello Arlene,

Thank you for your feedback, and we’re sorry to hear you’ve been disappointed. We did test the pens here but couldn’t replicate the issue, so we emailed to ask for a bit more detail, such as what paper you were using, to help us look into it further. We didn’t hear back, though we understand you also phoned in and unfortunately the call ended before you could be put through to the person who had been dealing with the problem.

We’d really like the chance to resolve this with you. If you could reply to our email with a little more information, we’ll do our best to help.

Best regards,
The Bromleys Team

Noté 5 sur 5 étoiles

This company is impossible to beat for…

This company is impossible to beat for choice, consistently well stocked offer and fast delivery times. Packing is carefully done and although postage is charged there is free postage on orders over a certain amount.

22 septembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Slow and extortionate post.

I used to rate Bromley a 5/5.
I used them instead of Jackson’s because of their fast dispatch times and decent post charges.
They are prepared to subsidise UK mainland post if you spend over £25 but now, if you live in N. Ireland (it’s the UK!) they charge over £11 even when you spend over £100?
Their dispatch times have slowed too!

6 septembre 2025
Avis spontané
Logo de Bromleys Art Supplies

Réponse de Bromleys Art Supplies

Hi John,

Thank you for taking the time to share your feedback. We completely understand your frustration and wanted to give a little more context.

Unfortunately, courier prices have increased significantly, and most now add a surcharge for certain areas of the UK, including Northern Ireland. We always try to keep delivery costs as fair as possible – anything we can send by Royal Mail is charged at the same rate as the rest of the UK. For smaller orders over £25, our letterbox service remains free, and Royal Mail parcels under 10kg and within 15" x 22" are also charged at our standard UK rates.

In this case, your order included an item, which is too large for Royal Mail and has to be sent with a courier, so the charges are unfortunately higher. If your order had smaller, the delivery charge would have been £4.50, as those sizes can still be sent with Royal Mail.

On dispatch times, we still send the vast majority of orders the same day or next working day. Very occasionally, during particularly busy periods such as just after a bank holiday, dispatch can take a little longer, but this is the exception rather than the rule. We sent your order out on the next day after you ordered in the evening.

We know this isn’t ideal, and we’ll continue to review delivery options to try and keep costs down wherever possible.

Best wishes,

Laureen

Noté 5 sur 5 étoiles

Amazing service

Amazing service! Emailed Bromley's re a delivery issue - non delivery from ParcelForce - and just 20 minutes later I had a phonecall from Bromley's sorting it out. I had tried to get help from ParcelForce for two days...
Such a relief to deal with a service minded company!

5 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent company to deal with

Excellent company to deal with. They have everything for every type of artists. Delivery is always quick and everything is very well packed. I would never use any other company.

15 août 2025
Avis spontané

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