Art Van Furniture Avis 

I don’t even know where to start. It was an absolute nightmare just getting the couch paid for and delivered to my house. The people alone in customer service at the actual store are awful and don’t communicate well with customers. Figuring out payment methods and what exactly was needed was just ridiculous. We finally get to the point where the couch can be delivered, we were promised one day and then had to reschedule a couple times because of time management mistakes on their end. The movers were great, and they are quick. Very polite and gentle with the house.

Fast forward... my couch was delivered with the wrong cushion. My couch was delivered the week before 8/17/19. I called and had service member come out to assess the couch and he came up with the same conclusion I had, it was indeed the wrong cushion. He ordered me a new one and promised it would be here 3-6 weeks later and I would receive a call to give me an update and set up a delivery time. I called to confirm everything was ordered on 8/21/19 and the costumer
service rep told me it had.

I am unable to sit on one end of my couch because it is constantly sliding around and there are always gaps between cushions and so far I can’t stand this couch. I’ve spent a couple thousand on a couch that I can’t stand to sit on! Ridiculous! It’s 10/21/19 and STILL NO CALL! I have been trying to call customer service the last two weeks, but between their ridiculous hours and my work schedule I can’t get ahold of anyone. I finally take the morning to call (10/21/19) and they proceed to tell me the cushion wasn’t even ordered until 8/26/19! And they have no clue where the cushion even is at this point. It is 10 FLIPPING WEEKS and STILL no sign of my cushion! I am so fed up and I wish I could send this couch back, but the fee to do so is outrageous. I would give 0 starts if I could. Please, spare your piece of mind and shop somewhere else. This is my first time purchasing a big piece of furniture like this and I will NEVER go back here. When I have spent this much money on a couch and it’s delivered with the wrong cushion I expect a new cushion in a timely matter. Especially when a time is promised.

I purchased this couch in Shelby Township, just off of Hall Road in Michigan.

I would give Art Van zero Stars if I could. We had ordered a chair and drove an hour and 15 minutes to pick it up. They had ordered the wrong chair. So they told us the following Thursday they would be up in our area and deliver the right chair. However the following Thursday came and the delivery people brought the chair in and tried to put it together only to find that it was made wrong and would not fit together as it should have been. It was defective. So they told us they would deliver a new chair the following Thursday however when that chair came it was defective also the frame was broke and it was crooked. So they said they would deliver the following Thursday a new chair. By this time I'm upset. But agreed to let them try one last time. So they came this last Thursday. Only to have the two delivery drivers drop the chair on their way in the house and rip it. Not only that but the reclining part of the chair would not come back up when you put it down you had to manually go around to the back of the chair and push it forward which you should not have to do. So they left the chair and I called Art Van and told them I'm done they need to pick their chair up and I'm not purchasing it. So they set it up for the following Thursday to pick it up. I let them know that day that it would have to be before noon because I had appointments scheduled in the afternoon and I've already canceled appointment the past 3 Thursdays because of their mistakes and I'm not going to cancel my scheduled appointments again. I called two days ago on Tuesday to make sure that they knew that it was to be before noon. So today Wednesday the day before delivery we get a text saying they will be here between noon and 3 p.m.. very incompetent lost all hope in anything to do with art van furniture!

I have always disliked our local ART VAN store. Only went in if I had exhausted all other furniture options. I stopped in yesterday looking for an armoire/cabinet. First of all the sales people didn’t attack the second I entered. The whole feeling of the store had changed. It didn’t feel like a bargain barn. The merchandise was calmly and pleasingly arranged. The general quality of the merchandise has greatly improved. I took my time and found a couple of possibilities. Then I had the ALLELUIA moment. Found a very nice consultant, BILL KUPSKI. He was very helpful, polite, and appreciative.

They are very stupid. The salesperson makes a promis and at delivery time, 2 men show up and disbute everything saleperson promis.
When I called the store, they just they are sorry and there is nothing they an do. I wonder how they do business?.

Reclining sofa literally fell apart after 8 months. Plywood frame laminating glue failed... Art Van says “No Factory Warranty” because it was purchased at their Outlet Store.
Read ALL of their fine print, and prepare to pay significantly extra for one of their warranty programs if you expect them to stand behind the garbage they’re peddling there.

I do not recommend shopping here. It is Over priced. I bought a coffee table that was extremely expensive it came with a crack on it and it is not in mint condition. I also ordered a kitchen table that never got delivered and they failed to tell me it was discontinued and didn’t even offer a refund. They also scheduled a time to deliver and I work full time and the delivery guy calls and says I need to come now at 9 am when they were scheduled to come at 12-3. For the amount of money I spent here I expect great quality furniture and great customer service.

DO NOT SHOP AT ART VAN FURNITURE!!! DO NOT GET THE EXTRA WARRANTY, it does nothing!!! The quality of the furniture is horrible. We purchased 8 pieces of furniture in June 2017, the recliner was broken within 6 months and by 1year the cushions on the sofa began breaking down. It is just my husband and I so it isn’t like we have kids jumping on it!!! We were going to buy new foam from them for $319.00 than they wanted us to send the cushion covers to them so they could stuff the new foam into them but wanted us to pay shipping both ways $99.00 each way......so 500+ to replace 1.5 year old furniture cushions on a sofa I paid $1000.00. Do yourself a favor drive right by don’t even stop!!!!

I was worried about buying from Art Van because of reviews, but my mother-in-law had such a good experience with salesman—Noubar Hawe at the location in St Charles, I decided to make a day of it and drive two hours to give it a try. While there were defects in the pieces that I got delivered, Noubar went above and beyond to make sure I was completely satisfied and things were redelivered. Thing is, stuff happens, defects happens, and yes, it can be inconvenient, but not only was the price right, I will go anywhere for good customer service. THAT is priceless. Noubar, and Barbara, who coordinated deliveries, and even the delivery guys, were so kind—and, I love my new furniture.

Shaq very nice and a reasonable price for 2 queen beds he does everything to give u a price that is affordable. I was very happy with the price. Thank you for ur time

Never again. Bought a floor model, and all the hardware was missing when brought home. Personnel @ customer pick-up had the personality of a brick, and assured me the hardware was in there somewhere..
Salesperson was only concerned about the sale...floor model turned out to be same price as normal..

We bought a new bed and chair and a half. We have had a repair person out 3 times. The chair is sinking in on one side ( guy said sit on other side). When you lay on mattress you literally roll off as the bed is breaking down. I am 6' 235 pounds. Art Van refuses to stand behind $4500 worth of furniture and bed. Garbage

DO NOT WORK WITH MARVIN OR CARRIE!!! ON GREENFIELD AND9 MILE!! If i was you i would run!!!! Far away from this store. I ordered my furniture at the end of May 2019. Every time they came to delivery my things, something was BROKE!!! My dresser was broke at the bottom every-time!!! I ordered a glass table, they broke my table in my house. And wasn't going to tell me. My 2 end table??!! Broke every-time!!! They charge to much, for this cheap furniture!! Once, i finally got everything, and nothing was broke. Mind you, i still don't have my dresser, or my end table's!! And, the pillow's on my couch, is already starting to sink in!!! SMH!! So, i got the replacement on the glass table, they broke. But, the end tables was broke again!!! This is the third time, the end tables was broke, and the bottom of my dresser!!! So, now i don't want the dresser. I go back to the store, pick out another dresser. MARVIN said no worries i can get that dresser for you. So, i'm like okay. But, MARVIN went on vacation, never put my dresser in to be delivered!!!! Okay, when he come's back to work, i say can I get my dresser? He say ma'ma i'm so sorry. They refunded the money back on the card??? Y and who told them to do that. Then MARVIN say's. The gift cards we gave you, for your troubles, someone used them to upgrade you warranty!!! I'm like WHAT is going on!! I said i need some name's!!! He said the 2 ppl that did it got let go!! This is beyond me!! Mind you i still don't have my end tables. I pick my things out in May 2019. Its now Aug 2019 and i still don't have all my stuff!! DO NOT!!! I REPEAT DO NOT!! GO TO MARVIN OR CARRIE!!! THEY ONLY IN IT FOR THE MONEY!!! PLEASE TAKE YOUR MONEY SOME WHERE ELSE! ITS NOT WORTH YOUR TIME OR MONEY!!!

Bought recling sofa and recling rocker chair on 9-12-2015.Bought extened 5yr protection plan.The furniture is junk and the extened protection plan as well payed 1,407.00.It is now almost 4yrs old the power reclining does not work the one end of the couch is sunk down awful mind you that this is where I sit and I weight 115 lb so it's not because I'm a large person it's falling apart it looks like trash my husband and I live here and we are in our sixties we do not have kids jumping on it or abusing it don't buy furniture from Art Van it is total garbage and this is where mine is going on Tuesday in the garbage because when I called they said the only thing they will do is remove stains. That's surely not what they told us when we bought it in 5 year warranty does not mean just to remove stains save your money by elsewhere I give them a - 0 rating.A big F!!!!

I got a couch that is perfect and you can charge your phone and it is very comfortable and the deleverly people are very nice and I recommend art van furniture in Orland park an I dont know why people have those bad reveiws and I recommend ART VAN FURNITURE great job art van keep up the good work

I spent $4000 on garbage especially the wood
They gonna show you the good quality
And then they ll send you the rotten one

Purchased recliner, loveseat and sofa on March 3-20-19. It was LazBoy. First time it was sat on the fabric stretched/wrinkled. Because I didn't notify them within 7 days they were only willing to give me store credit, charge me for pick-up and 25% re-stocking fee. After weeks of trying to get a credit on my credit card they finally came through. After much negotiating they did not charge me pick-up or re-stocking fee. You have to stay strong in what you're asking for them to do. It takes perseverance to get this accomplished, but from what I'm reading they're don't need anymore bad advertising/complaints. Should have checked their reviews before I bought their furniture. I've had LazBoy furniture twice before with no issues, so I would say be careful where you buy it. Hope this is helpful to someone as naive as I was........don't take no for an answer.

Was talk into a 8000.00 mattress but did not tell everything about we are lying on in the store We got our home and the same night I called and said it’s not the same. Feel and cool
Gave a none breathable mattress pad that makes your body sweat If you don’t put a pad on all warranty off so you buy a breeze mattress that cools and the pad they give you you sweat all night long the you could have bought a 3000 dollar bed that would have the samething

The service is just ridiculous.
I ordered my bed set on July 1st and scheduled my delivery date to be the Aug 3rd.
They have a month to get my stuff together. On Aug 2nd, i get a call saying that they cant deliver it because they dont have one of the pieces needed to assemble the bed.
Just to remind, this not a free delivery. I paid $139 for delivery. Now, they want to re-schedule it to a week later. I just cant stay home whenever they want to deliver it.
When asked to deliver on Sunday or monday, they straight up say they dont deliver on these days. What happened with fixing your mistakes guys? You should start owning up for your mistakes and provide some good customer support by delivering the items without causing inconvenience to the customer.
I would expect you to deliver it when I am available (Sunday or Monday) or refund my delivery fee for the inconveniences caused by you.

These are the kind of businesses that dont deserve to do well. No wonder they are ready to be bankrupt.

I bought a $3,500 leather sectional from Art Van Furniture in Downers Grove, Illinois, in 2017. The dye is coming off of the brown sofa. It looks terrible. I was told I would have to pay to get it repaired! I would never do business with Art Van. I do not recommend them at all.

Is there less than a one-star rating possible?

I agree with the other reviews, don't shop at Art Van Furniture if you want good quality and good customer service. I purchased a glass top table and chairs from them back in 2016, of which the chairs basically came apart after 2 years, but I decided to give them one more chance. I went to the Harwood Heights, IL store to purchase a wood table this time, and the salesman clearly knew I was trying to match the wood cabinets in my kitchen because I had photos with me that I showed him. The table color that was delivered to me did not match at all and was a much darker brown than what I saw in the store and not what I was expecting to get. It was clearly not the same as I saw in the store. I called the store to return it, and after much discussion, I was told that I would only be charged the $80 delivery fee and and not a restocking fee and the rest of the money would be credited to me. However, I was charged over $60 more than the original $80. After making yet another call to their billing department to get the $60+ credit, and again being told I would have the additional credit by the end of that week and again, that I would only be charged the original $80--it's a week later, and still no additional credit. I called the store yet again today and was told by the department manager that I was NOT going to get an additional credit and that they charged me the original $80 to deliver it and the $60+ is an additional fee to pick it up! They clearly do not stand by their word, or their merchandise or understand or care about providing good customer service! I will never shop another Art Van store again! Very poor quality furniture and very poor customer service.