Art Van Furniture Avis 

If you have any issues with your furniture, even after you've spent hundreds on the gold warranty package, do not expect to hear back from anyone. They use a "third party" to handle furniture repairs, and it is an absolute waste of money.

I have bought tens of thousands of dollars worth of furniture from here and i cant get a return call on a couch that is falling apart 2 months past the warranty. im trying to give them more money to fix it and after 5 calls I cant get a response.

very poor customer service, never take care of their clients .Awful delivery. Promise a lot before you buy it, once you out of the door they don't take care of their customers. Be very careful what you buy there and avoid their delivery, because they will do damage in your house and will never take care of it.They damaged our wall while installing sectional, when I called the store and told them the problem they where super nice saying that they will fix it or pay the company to fix it but never did ,never answered to email, never Called back.

I bought a bed from the store that looked white and was clearly PURE WHITE online as well. Once I got it, it was obviously cream and customer service was not helpful in anyway. Extremely disappointed, I’ll never buy from them again.

I will never purchase from Art Van again! Bought a couch and recliner from the clearence center 6 months ago. Not only was i followed around like a dog until i was ready to purchase i was convinced to purchase a warranty and lied to saying it would cover anything from rips to breakage. Fast forward here we are six months later with a couch thats tearing. First i was offered a store credit for what i spent however now in order to get another couch i would have to come up with another $300 because there was nothing on the range of the store credit or i was offered to just keep my couch because mine wasnt fixable. Then i talked to someone else who told me the tears in my couch were a defect so she told me i would get a new one when the next shipment came in then abruptly says oh wait uours was a clearance item never mind so i said all i want is the same couch to replace mine to which she says that model has been discountunued even though five minutes earlier she was telling me they were waiting on a new shipment of them. She originally offered to cut the $75 service fee in half for me on that. So the solution i ended up with was either come up with yey another ,$300 anf take my chances on another clearance item or be stuck with what i got. I live on s very tight fixed income and cant always get new furniture so when i had a little extra Art Van was where i went to purchase. The salesman, Jacob was very pushy especially when it csme time to lying to my face and my boyfriend about this wonderful warranty. I even just ask to be refunded for my warranty since iy wouldnt do me any good ( he actually sold me a spot remover protection warranty on a leather couch that he gave me a cleaning kit for so why would i need this type of warranty) but i was told sorry cant do that. needless to say im stuck with a couch thats tearing at the seams and Art Van wont stand behind their furniture. Their only goal is to train their people to follow you like dogs to sell you bs warranties that you wont be able to use on furniture that falls apart. Sounds like this family business is out for only one thing and thats to sell you shoddy furniture period!!! If they dont right this wrong, this wont be the only place i file my complaint! Next time maybe i will buy my stuff from Big Bobs or value city. BBB will also be getting my complaint as well as my good old buddies over at channel 7 news. All i want is a couch that wint fall apart in just 6 months!!???

I CANT EXPRESS THIS ENOUGH DO "NOT" SHOP AT ART VAN. I BOUGHT AN EXTRA WARRANTY ON A SECTIONAL.( I WAS TOLD IT COVERED ANYTHING I WASN'T SATISFIED WITH) IT WAS $3,000. THE ARM ON IT FLATTENED RIGHT OUT AND ITS JUST ME, AFTER ONLY ABOUT 6 MONTHS. I HADN'T BEEN ROUGH ON IT AT ALL. THE INSPECTORS FROM A-V CAME OUT, AND DECIDED ON IT RIGHT AWAY. WONT COVER IT, AS THAT WAS NORMAL WEAR, AND TEAR. HMM, THEN THEY PROCEEDED TO TELL ME THAT THE ARMS OF IT WERE MADE OUT OF CARDBOARD, AND THEN SAYS, THEY SURE DON'T MAKE THEM LIKE THEY USED TO. I SURE DON'T KNOW WHY I WENT BACK THIS TIME AS THERE HAD BEEN MANY OTHER ISSUES WITH THEM IN PRECIOUS YRS, BUT I WILL SAY NOW, ABSOLUTELY NO MORE!!

Poor customer service, ordered a reclining sofa and when it arrived a month later it didn't work. Tried to to work with them to no avail. When I told them to come pick it up as its now taking up room in my house they told me it could be done a week later and that there is a $15 dollar restocking fee. They finally waived the fee but talk about insult to injury. We've used them for the last 20 years and now refuse to buy from there ever again. Beware ArtVan. Save your money and your sanity and go elsewhere.

I purchased 2 Recliners from Art Van in September. Within 2 weeks one Recliner was not working. It is now December and it is still not fixed! I will never purchase from Art Van again and recommend others use extreme caution if they choose to!

Purchased a new living room and bedroom set this evening from Matthew in the Howell store. He was friendly and honest. Didn’t feel pressured. Highly recommend going to him. Had a great experience.

Court street Flint Mi, has the best employees hands down. Lynn schoonover was very helpful I never had someone that was so helpful while shopping, she knows her stuff, there was a another lady name jennee (she was new) very nice. Art van please this give these two ladies something for having patience, not everyone loves there job but these two ladies loves there job. 11/29/19

Do not waste your time. I paid for a chair. Picked up what I thought I had paid for. Got home and on opening the box found out the Wendy had switched us to a cheaper chair. Her comment was I thought that one would be ok. Are you kidding me. Dishonest sales technique. Then it was my responsibility to return their mistake. No apology or attempt to right their wrong. No more Artvan for me and I would advise others not to buy the junk they sell.

Over the past 30 years when we have purchased new furniture it has been with Art Van. Originally when we lived in the Detroit Metro area, the Warren store was our place to shop. When we lived for over ten years in the Mt. Morris Area, the Art Van in Flint Township by the Genesee Mall became our furniture store. When we moved into the Blue Water Area, the Art Van on Grand River in Downtown became our store until the new store was built on 32nd Street by the I-69 business loop.

Over the many years, our experience with Art Van personnel, from sales, delivery, maintenance, service repair, right thru financing has been a very good experience. The salespeople who have assisted us with making major purchases for us, have always been honest and straight forward throughout the different store locations and the years.

One current exception to this very good service is delivery. I am not happy that Art Van only offers delivery on one day a week and you have no choice of the date. For the Blue Water area, Friday is the only day offered delivery. Due to weather and the time of our delivery this past Friday, delivery could not be made, and we will have to wait an entire week and hope that nothing prohibits the delivery of our furniture this coming Friday. Had the Art Van truck showed up at 4 pm it would not have been a problem to navigate the driveway as the ice and snow were slush at this time. A UPS truck came in and out of the drive with no problem at 3:45 pm. By 5 pm the drive was refreezing and led to the delivery being rescheduled. I am also unhappy with deliveries being scheduled for past 5 pm. I think that the customer should be able to have their delivery by 4 pm at the latest unless they agree to a later delivery time. It would also be nice to receive a telephone call or text message from the driver stating they should be arriving in the next 30 to 40 minutes.

Because of the current delivery process, we don’t know if we would purchase at Art Van again. This process could nullify all of the previous good feelings we have toward Art Van. We will have to wait with an empty room void of furniture and see if delivery is made before 4 pm for this coming Friday.

This being stated, my wife and I would like to post a special call out to Russ at the Port Huron Art Van store. We met Russ after visiting the Flint Township store as our Dad was purchasing furniture and because we so liked the power sofa and recliner chair that he purchased in the Flint area store we ventured into our Port Huron store where we were assisted by Russ. We had been waiting years to be able to purchase a power recliner sofa and Russ made our purchase possible by price matching the deal that was offered in the Flint Art Van Store. Russ worked with us patiently as we also looked for a wing back or small reclining chair. Russ was professional, courteous and very helpful in guiding us to the furniture we purchased working within our price constraints. Russ also priced matched a new offer from the furniture manufacturer which also saved us a few more dollars off the original purchase price. From start to finish, it was a pleasure to work with Russ and we would seek him in any future purchases. We rate Russ a 5-star out of 5 rating for his assistance with our purchase.

If it is true and I do think it is, that people make a business, then Art Van Furniture is in a good place with good people, maybe an exception to logistics, who are professional in the aspects of their employment duties.

We have purchased a leather sofa and loveseat. It has been 16 months and the stitching is coming off and on the seams the leather is wearing off. I contacted customer service and the are coming out but they said this is normal wear and tear, really there are only 2 adults and no grown children living in the house. I had other leather furniture over 15 years and it is still in perfect condition and never did a thing to it. I never cleaned or conditioned it. What is wrong with this picture, I guess you get what you pay for. I am so not happy with Art Van

Furniture will be structurally broken within a year from normal use. Then after you get the run around from the Warranty department, theyll tell you that structural damage from normal use is not covered unless you bought the highest warrantly plan they offer, otherwise you're SOL.
Dont waste your time or money.

Edit: After opening the couch up to fix it, I could not believe how bad the build quality was: excessive staples splitting plywood, tons of staples missing their target, no screws or wood glue at all, thin wood or plywood used for weight/stress bearing pieces, etc, etc. I couldn't believe this thing lasted a year.

Great customer service with excellent financing options BUT I Brought a twin recliner sofa in September 2019 it is now November 2019 I notice the seat cushion starting to sag. I'm greatly disappointed. I will not buy anymore furniture from Art Van

I have never wished ZERO stars was an option more than in this moment. Avoid this trash company at all costs.

I bought some patio furniture from AV this summer along with an 11' umbrella. First, the furniture started to rust with in weeks of my purchase. Who makes outdoor furniture that rusts? Better yet why would AV promote their garbage by displaying it in their showroom right when you walk in the door. Guessing they were making a pretty good margin on it. When I was sitting it for the winter and began moving the items rust water ran out of the legs and frames and left a stain on my patio. Thank you!
Now the umbrella. The second day I had this up, not particularly windy, but a small gust picked up the umbrella threw it on my pool fence damaging the track and tearing the material. When it was delivered the delivery guy told me to get pea gravel to fill the base which I did, later I read that I was supposed to use sand as it would rain moisture and increase the weight over time.
Well guess what AV DID ABSOLUTLY NOTHING! They wouldn't replace it they wouldn't fix it, NOTHING! Even tho they had given me wrong instruction on what to use when filling it up. Same with the patio furniture... Nothing
Do yourself a favor and shop elsewhere, you'll be glad you did.

Ruben and Cris(tian) were excellent. There truck couldnt fit the turn into the alley, but they were totally solutions oriented and just carried the sofa + recliner the entire alley and up two floors. They also put littles plastic bags over their shoes. Very fast and clean.

I purchased this breakfast table on July. I Have Started to use it since Aug. After one month later, it started to peel the top layer of the table. So annoyed. Seems like the product is incompleted.. junk. Price is reasonable ( not cheap)but the product is useless.. Artvan how are you guys sell this junk to customer?

I requested to refund this junk or exchange to another product. But they did not responded to me. Just sent me technicians to repair the table. I don’t understand why i have to keep this junk..

I bought a table from ART VAN I love about two years ago
They sold me on a wood cleaning kit. Which is the only thing we use to wipe down the kitchen table. The finish started lifting and called a technician came out and said it was caused from water. I showed him the product which was there’s and they refuse to replace. I will never buy another stick of furniture from them unless this gets taken care of. They need to stand behind their furniture and their cleaning product!!!