Art Van Furniture Avis 

We had a great experience at Art Van location in schaumburg, IL.
We were looking for a full size sleeper for our loft. we looked around and were able to find one at this location. the sales person Maria Padilla was great, patient and paid attention to our needs. We got our delivery yesterday and could not be happier

Worst customer service ever. purchased an expensive bed with a 10 year warranty after 2 years both sides of the bed are sinking with a lump in the middle . After they look at it twice 6 month apart I was told they would not take care of the problem so disappointed. Beware before you purchase anything from a company that doesn’t honor the warranty.

I had a gentleman today deliver my couch. It wasn’t a easy delivery, he had to do a lot to prepare to safety get it into my basement. I cannot say enough about this delivery man. He truly went the extra mile I just wish I knew his name so he gets the proper credit he deserves. Thank you sir, you were fabulous.

My Mother got a bed from art van an been waiting 3 months for parts an she has MS an they keep giving us the run around about the parts!! 2-13-20

I bought two sofas. In less than six months I had tears and snags all over the fabric. I was concerned about this before I bought them. My salesperson assured me that will not happen, that chenille is a very strong fabric. I told her about having two dogs and why I was apprehensive. I have covered them with quilts . They are still less than two years old. The frame is strong enough but the fabric looks like a very old worn couch. I bought the pet insurance. It was useless. There is a clause in their policy stating it doesnt cover claims involving snagging from animal claws....exactly what I asked about and was assured that it wasnt a problem. The repairman came out . and was very nice but told me when they call for him it is usually a way to get the customer off their backs. Anyway, it is no bargain and a total waste of money. I'll be purchasing new sofas soon and it sure won't be from them. Buyer beware. They talk a good talk but do not follow up on their promises.

Is there a zero star rating?
ART VAN DESERVES IT!
This company has the worst Customer service. Delivery is at best extremely questionable.
BUY AT YOUR OWN RISK..

I placed my order on 12/26/19 with a promised delivery date 8-10 weeks, I called gain to add an additional item to the order on 2/4/20 and checked on the status of the order. I was told it will not be ready until mid April (that is 17 weeks). I told Paul that if this is the case then I need to cancel the order. He said he will see what he can do and will call me back. today is 2/6 and I have not heard from them yet. I called again to check on the status and I was told again mid April, I asked for cancellation but they responded there is a charge of 25% even though they have not even started with the order. The invoice clearly says 8-10 weeks delivery time.
This is a bad service, if they cannot deliver on time they should not promise. DO NOT BUY FROM THEM-RUN AWAY!!!

We purchased a matrix leather couch and love seat with a 10 year leather protection warranty/replacement in 2016 from Art Van Furniture. A couple weeks ago the couch seats started cracking and tearing. When checking on the warranty not only did we find out that the couch wasn't "real leather" the manufacturer no longer made or repaired the couch. So our first question to them was why would they sell us a leather protection warranty on material that was not real leather? We were sold a vinyl synthetic polyurethane leather (a leather look alike) so obviously the sales clerk (who no longer works their) was just trying to get the sale. Since we still had 6 years on the extended warranty, they settled our claim with a store credit worth 80% of our original purchase price. They didn't have another couch that was similar or in the same price range of what we had originally purchased so we ended up having to settle on an upgrade (a rawhide leather) that was an additional $2,000 more than our store credit and it didn't even come in the same black color that we had originally purchased in 2016. Not only that, the warranty policy has changed on the new couch and love seat set. The 10 year $143.98 warranty originally purchased is now a 6 year $601.92 warranty. Really!!! This entire ordeal was painfully frustrating. We were definitely sold a lemon! The upgraded couches were delivered today. I'm disappointed and I feel bamboozled. I will never recommend Art Van Furniture or purchase from them again. NEVER EVER!!!

Order/purchase at your own risk. I ordered a table which was on clearance from the outlet. I received the wrong color table twice and then received a damaged table another 2 times. Customer service has been "trying" to fix this for me but it has just become a huge waste of my time. Art Van is not as quality as they seem. Beware.

We ordered a bedroom set at the beginning of November (I guess we should have read the reviews before dealing with Art Van), and still are not satisfied with the purchase. On the first delivery, the bed rail was smashed broken, the headboard was missing paint, and the dresser had a dent. We allowed the furniture to stay because we had disposed of our old ones already. We are onto the 5th delivery, and the furniture keeps coming damaged. We are OUTRAGED that the warehouse does not check before sending the pieces out, and the disrespect for our time as each delivery time frame is three hours so our Saturdays have been wasted four times already. We asked for it to be in the original boxes, and the boxes are coming smashed. The delivery people do not use booties unless we ask them to do so (white glove delivery??); the most professional guys were the last ones. Just ridiculous!

I had been looking for this cabinet for nearly a year, I called the Woodward store and spoke with Tom about the cabinet, immediately he got on the "DOUBLE" and found the cabinet for me....SHOUT OUT TO GREAT CUSTOMER SERVICE WOODWARD STORE, thanks again Tom for your great personality, professionalism, and your ability to "make it happen". I'm HAPPY!!!!

If I could give 0 stars I would, very poor customer service and no matter how much you spend they will charge you for delivery even if it's 5 minutes down the road

We had the best experience . Wonderful friendly sales people .We custom ordered a new table and chairs with Design help from Rachel .Aimen went above our expectations with great customer service ! We Shopped many stores and bought everything from Art Van.great quality real wood furniture.

Never again will i go to any of there stores to buy furniture very bad quality my furniture peeled and fell apart

I'd like to say that this is not against any of the salesman or staff, but the return policy that art van has. I recently purchased some items from the kentwood store, paid cash, and then returned one of the items. It's now the second day and I still havent received my money back, cash, from the return. Still waiting on a call back.
HOWEVER, I must say that even though I was rude and upset so probably difficult to deal with, the lady, I believe her name to be Emma, behind the customer service desk was very helpful, reassuring, and respectful even after I wasnt. She is probably the reason why I will continue to shop at art van. However, from now on i will be using card and credit instead of cash. I suggest you make available a small amount of cash for those customers who return cash bought items. Just a suggestion

I bought a chair that was defective and called them for repair... 2 weeks later we got a call then had to wait another week for repair guy to come out... now we have waited another 2 weeks for a part that has yet to arrive.... if it ever does arrive we will have to wait another few weeks before it will be fixed.... very unprofessional.... I will never recommend anyone shopping with Art Van.... they do not care at all after you leave their store..... DO NOT SHOP HERE

I bought a couch and two recliners from art scam furniture. The color on the recliner wore off twice and now both recliners are garbage. The bases pop the chair leans and Im afraid to sit in them. Now after having the chairs for around three years they wont honor the warranty. Now everyone should know if you buy their furniture it won't last three years. They say it is normal wear and tear. Do as I did and file a complaint with the attorney general.

I purchased a sofa and chair in early November. Its middle of January and im still waiting on a service Person to come out. After noticing the arm of the sofa was missing screws and kept falling off .Please dont purchase from them terrible service .

I purchased a recliner and sofa in September 2019. By November 22nd, customer service tech came to look at why the recliner's cushioning disappeared, and the phone charger disappeared into the recliner. The tech stated there was a zipper in the underside of the recliner, and I just needed to push the cushioning back into the seating. Sorry - I will not do so... I need this recliner fixed. After that day, I never heard back from the tech service or the store. I went into the store in December and was told the store manager was not there; however, after calling a few days later, it appears there are many claiming to be the store manager. I explained why I was there and wanted to when the recliner would be repaired? The store stated only the tech service knew that answer. However, I also learned that day I was to have read my guarantee, which states, furniture is NOT RETURNABLE ONLY FIXABLE. WHAT ?? Anyway no one called me back as was stated, when I was at the store. However, when I called a few days later, I did find out parts were on order and not due in until January. I called tech service a few days ago, week of January 6th 2020, and was wondering when my recliner would be fixed? I was told the ArtVan rep was not there and would call me back; HOWEVER, I never received a call but a few days later a box showed up with - WAIT FOR IT -- cut pieces of foam !!!! WHAT ??? No instructions - no fix for the phone charger. ARE YOU KIDDING ?? - I spent $900 for the recliner, cushioning disappeared, phone charge broke, and the fix is --- HERE IS SOME FOAM - FIX YOUR RECLINER ?? Seriously !!! I will never purchase from ArtVan Furniture and recommend no one else does either. I am in my 60's, never had a customer service problem like this ever happen to me. Calling the store again today - January 18, 2020. Thank you for listening. Judi N.

We ordered a bed and bed lift from the Mishawaka store. Calvin was extremely patient while we took almost an entire day to choose a bed. He was professional and informative. Very pleasant!!! After we got home we realized we had ordered too soon sine one of us was going to be out of town for a couple of months and that would put us beyond the trial period. We called to cancel the order until we returned to town. Calvin was very understanding and credited our account immediately. I highly recommend this store and Calvin in particular. We will certainly return to shop there.