Ascent Avis 

On 21st June, I emailed your team a formal Mortgage Hold Request. I enclosed a Deed of Variation from my sister’s solicitors, outlining the exact inheritance sum I was legally allocated to pay off this mortgage.

Ascent failed to reply to this email, ignoring clear evidence that full repayment was imminent.

Instead of engaging with me, Ascent issued a notice of court hearing letter dated 2nd July.

I have called their offices ,.only to be answered by someone who has no clue , he took my number for them to call me back, I asked him to put a note on my case, requesting they read my emails first - NOTHING!!

I have had no emails / correspondence from them , to try and sort this out.
Just another court reminder for the 12th August for the repossession of my property.

My mortgage company are more than happy, that I am able to pay off my mortgage with my inheritance.
So I have now logged a complaint with Ascent, who replied , we will get back to you in 5 days.
So , 1st question is..... Will they??
My court hearing is 12th August.

NOW! This takes the Proverbial........Ive just received a letter from my mortgage company stating that ASCENT have ADDED MORE CHARGES!!!! 🤬

Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry

Ms Malik is very pleasant to talk to, and very helpful, and informative.

I had my visit with Sarah, she was lovely and very reassuring.
It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to establish the facts of the situation not to push anything.

Wjraola Malick was wonderful she helped on numerous occasions she was extremely patient with me and went above and beyond to help me
Thank you for your support

My experience with Ascent is how professional they are. Communication was excellent and the information provided was accurate and efficently delivered. I dealt mainly with Malick and she is an asset to the company, very professional and quick to respond.

John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any level thank you John.

Worked with me recently and very professional and extremely helpful. Would thoroughly recommend them and the service they give me was great. Came to a successful solution.

Miss W Malick made my experience with Ascent a positive experience, she was very knowledgeable and informed me of everything I needed to know.

"John Blore" should he exist never responded to any of my mails. His A I letter, a duplicate sent from a year ago is pointless, only recommending various real people that can help. His number goes unanswered. I can only assume the banks require someone as heartless and asinine as they are to pretend they are concerned about their customers.

Great service from start to finish, thanks for speedy turnaround.

I found Sarah to be very helpful, she gave some great advice which I am looking into to help our situation going forward .

Absolutely awful company to deal with. Sending letters constantly to my deceased father in law regarding a charging order on his property. We were due to complete the sale and repay the loan and they have now decided not to reply to any emails, phone calls from both myself and our solicitors and have potentially made the sale fall through.

Why send bullying letters demanding payment and then not respond when we are trying to put things right.

The lady I spoke to regarding my mortgage was extremely helpful and very kind and understanding and made a difficult phone call much easier.

I have been speaking with Ashley Taylor over a few years during my shared equity he has been patient, understanding, broke it down what I need to do and explained it in a way that I understood I had several calls with him and it was never an inconvenience if you need to speak with an advisor for shared equity and your own situation I would recommend speaking with Ashley from ascent he is amazing at what he does thankyou

Claire made a very worrying time for me , a lot easier and well explained . A credit to this company! Thank you for time

Extremely Poor Service, Unacceptable Delays, and Serious Consequences
I am formally documenting an extremely poor and prolonged service experience that has progressed far beyond a routine administrative issue and has resulted in serious personal and financial consequences.
Since March 2026, I have repeatedly been informed that my bank details had been submitted for verification in order to release funds lawfully owed to me. I fully complied with all identification and verification requests, including the provision of proof of identity and bank details when alternative verification methods were proposed due to my temporary accommodation status.
Despite this full cooperation, my funds have still not been released. Over an extended period and following numerous follow-ups, I have received:

No clear explanation for the continued delay
No confirmed or reliable timeline for payment
No evidence of active progression or meaningful escalation
Only repeated statements that a response is “awaited”

At no point has there been a clear demonstration of accountability, urgency, or effective case management. This lack of transparency and resolution is wholly unacceptable, particularly given the regulatory obligations of the firm involved.
Serious Personal and Financial Impact
As a direct result of these delays, I have been unable to proceed with a related civil matter concerning my personal property. This has materially affected my ability to take timely action and has now resulted in a serious risk that items of significant financial and personal value may have been:

Lost
Removed
Interfered with
Or otherwise mishandled

These items include—though may not be limited to—appliances, furniture, and other personal belongings. The resulting impact has been substantial, not only financially but also emotionally and practically, given my circumstances at the time.
Escalation and Formal Reporting
Due to the seriousness of the situation, the absence of meaningful progress, and the consequential harm caused, I have:

Formally escalated the matter
Reported it to the relevant authorities
Initiated steps to ensure the issue is properly reviewed and held to account

Despite this, I am still awaiting a clear, documented, and accountable resolution, including confirmation of where the process currently stands, why payment has not been released, and what immediate steps are being taken to resolve the matter without further delay.
Conclusion and Advisory to Others
This experience reflects unacceptable delays, inadequate communication, and a lack of effective escalation, resulting in serious consequences that should never arise from routine regulatory or administrative processes. Based on my experience, I would strongly advise others to proceed with caution and to insist on clear timelines, documented confirmations, and prompt escalation if similar issues arise.
I remain entitled to a lawful, timely release of funds and a clear explanation for the failures that have occurred to date.

Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'.
Mary gave me important information in a clear manner and gain my understanding of the next steps. Because of this I feel so much better about my situation without lessening it's importance.

Iv had to deal with this company for many months and have found the staff all friendly and acted with dignity to me as my situation was stressful,I can only thank them all , especially the last lady I spoke to, thanks again 👍

I spoke to 2 different people who were absolutely lovely and really put my mind at rest really made me feel like they wanted to help. The phone calls I’ve made have definitely made me less anxious to ring in the future.