Barry Carss is an absolute credit to Ascent. A real superstar. He went above and beyond by being incredibly supportive. Thank you Barry
L'entreprise a répondu
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Lisez les avis des autres
I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Voir plus
L'entreprise a répondu
On 21st June, I emailed your team a formal Mortgage Hold Request. I enclosed a Deed of Variation from my sister’s solicitors, outlining the exact inheritance sum I was legally alloca... Voir plus
L'entreprise a répondu
John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Coordonnées de contact
Royaume-Uni
- ascent.co.uk
4,4
Excellent
595 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unsympathetic company
Constant calls from this company. Had an income and expenditure form to fill in, no time to fill it in. We then get a letter threatning court action. You are a terrible company.
16 mars 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your feedback. I’d appreciate the opportunity to look into this further for you and help resolve the matter. If you’re able to email the details of your concerns to complaints@ascent.co.uk, we’ll review your case as a priority and get back to you as soon as possible.
Kind regards,
Kim Phethean
Customer Experience Team.
Mr Ellis was very professional and…
Mr Ellis was very professional and helpful, explaining things in great detail.
12 mars 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience. I will pass on your feedback to Gary and his team.
Kind regards,
Kim Phethean
Customer Experience Team
Very helpful lady
Very helpful lady. Good listener and helpful to the point of going beyond expected.
12 mars 2026
Avis spontané
The staff member
The staff member, M, who I dealt with mostly was very sympathic and patient and came across like wanting to help and achieve the best outcome.
16 février 2026
Avis spontané
Réponse de Ascent
Thank you for sharing your experience with us. I will share your feedback with Mary and her team.
Kind regards,
Kim Phethean
Customer Experience Team
A special lady
I today spoke with a lady called Carol Greenwood..The lady had endless time and compassion towards me. I suffer from both physical and mental problems and she was an absolute star at making me feel at ease.
17 février 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience with us. I will pass on your comments to Carol and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Terry S
Everybody was very help full and a kind lady, Claire Mc Cusker helped me through a very difficult time, thank you so much.
12 février 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your feedback, I will pass this on to Claire and the team.
Kind regards,
Kim Phethean
Customer Experience Team
Professional friendly service.
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting to the right outcome easier and less daunting. I
would recommend his services with confidence to anyone who was in a similar situation to myself and needed the right guidance.
27 janvier 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to provide your feedback for John. I will certainly share this with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team
SAR - no reply. Previous review removed.
Previous review removed - feeble attempt to pretend I'd reviewed the wrong company.
I have their letters.
Pretending to act for Santander except Santander pretend it's Ascent.
A £9,000 bill for legal services was "a mistake" - £950 the real figure
Not a margin of error.
7 février 2026
Avis spontané
Kadi thankyou for helping me.
My advisor Kadi was empathetic knowledgeable and took time to understand my problems. She was professional but helpful delivering clear advice. Thankyou Kadi
3 février 2026
Avis spontané
Réponse de Ascent
Thank you so much for taking the time to share your feedback! I will pass on your positive comments to Kadi and her team.
Kind regards,
Kim Phethean
Spoke to Gregg
Spoke to Gregg, very helpful, very polite. To do with HSBC and resolved with kindness and good explanations.
15 janvier 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience with Greg! I will share the feedback with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team.
The agent Margaret was absolutely…
The agent Margaret was absolutely exceptional. Thoughtful, consultative and most importatnt outcome driven to find the best result for me.
15 janvier 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience. I will pass this feedback on to Margareth and her team.
Kind regards,
Kim Phethean.
Customer Experience Team.
Réponse de Ascent
Thank you for taking the time to share your experience, I will share the feedback with the colleagues who you have spoken with today.
Kind regards,
Kim Phethean
Customer Experience Team
I was informed about the arrears
I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation
5 janvier 2026
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience with us, I will share the feedback with the colleague you spoke with.
Kind regards,
Kim Phethean
Customer Experience Team
Excellent help with my problem avoiding…
Excellent help with my problem avoiding misery and a fresh start for the new year
24 décembre 2025
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience with us, I will share your feedback with the colleague you have spoken with.
Kind regards,
Kim Phethean
Customer Experience Team
Claire McCusker Was courteous
Claire McCusker Was courteous, professional and totally understanding of the situation.
10 décembre 2025
Avis spontané
Réponse de Ascent
Thank you for sharing your experience with our Claire! I will of course share your kind comments with her and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Vanessa Emeordi Showed great warmth and…
Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team
27 novembre 2025
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience with us, I will pass on the feedback to Vanessa and her team.
Kind regards,
Kim Phethean
Customer Experience Team.
Very helpful and friendly and efficient…
Very helpful and friendly and efficient helpful staff re a22062048164
21 novembre 2025
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share the feedback with the colleagues that have supported you?
Kind regards,
Kim Phethean
Customer Experience Team.
Réponse de Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share your feedback with the colleague who supported you?
Kind regards,
Kim Phethean
Customer Experience Team
The lady was nice.
The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.
6 novembre 2025
Avis spontané
Réponse de Ascent
Thank you for sharing your experience, can you provide me with an account reference so that I can review and share your feedback with the colleagues you spoke with?
Kind regards,
Kim Phethean
Excellent customer service
A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.
5 novembre 2025
Avis spontané
Réponse de Ascent
Thank you for taking the time to share your experience, I will share your comments with Sarah.
Kind regards,
Kim Phethean
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