Ascent Avis 

Should that u care and sympathies with situation. Did not rush the call. Explained everything step by step. He stopped me panicking and I was left relaxed and now understanding that there is a say forward and that I would get help all the way through the process.
Thank you so much !

Made selling my flat 100% easier than selling with an agent I wish I taken you guys up on offer 2 years ago

Zoe at Ascent was amazing, informative and professional, but most of all such a kind person, I was left astounded by her empathy. After our telephone conversation and ignoring letters that I had received from Ascent, I really wish I'd called earlier. Don't be afraid to pick up the phone and talk to debtors.

Made a recent call and got through to advisor Hassan Ullah. He was extremely helpful and went the extra mile for me as I’m hard of hearing and he was very empathetic and understanding of this. He answered all my questions clearly and professionally. I wish all advisors were like you Hassan!! Thank you!

My mortgage arrears were resolved through Hamid at Ascent who was extremely helpful and kind to me. I was feeling extremely stressed after a few difficult years and was unable to handle my debt worries. I should have called Ascent sooner because Hamid helped me ease my anxiety and keep my home! The gratitude I feel is beyond words.

A considerate and understanding conversation and arrangement, thank you.

I am currently struggling financially due to ill health and the huge rise in my payments, I've been burying my head and was jolted into dealing with it when I received a letter saying legal proceedings would begin from ascent. I have had 2 lengthy phonecalls this week, both times the women I've spoken to have been amazing, explaining things and listening to my situation. Particularly Phillipa yesterday who totally calmed me down when I got upset and put my mind at ease, it's going to be a long road but i have a plan in place now and no court looming. Thankyou x

Spoke to Joe today he was very caring and talked me through what i needed to know. He has so helpful and have arranged a plan for me to set up a payment plan with my bank.
Thank you Joe your a star.

Absolute pleasure to deal with, professional, friendly, understanding, Well spoken and helpful, thank you for all your help

Andy

Hassan was superb. Thoughtful, thorough and actually cared. Really appreciated his support and willingness to try to assist me.

Following a very difficult few months, a looming home repossession and subsequent divorce financial remedy in court I needed to speak to someone who would understand my predicament and show compassion with my situation...luckily I managed to speak to Claire.

She is trying to do all she can to help - fingers crossed and thanks!

I was apprehensive initially , but the the gentleman conducting the interview soon put me at my ease. He explained the process thoroughly , and gave me time to answer questions in detail and I was able to put my case forward . I think his handling of the interview was first class.

Extremely capable representative who provided excellent support and advice.

My landlord hired Ascent to harass me in a Section 21 no fault eviction. They sent round a thug who yelled at my wife, why haven't you paid your rent? As soon as she opened the door. We have never been a penny in arrears. Ascent are a rent-a-thug outfit for unscrupulous, dishonest landlords to bully and harass tenants. Of course they have ignored my complaints.

This review is for the service I received from Claire. She was like a breath of fresh air, she listened to my query and dealt with it swiftly and was professional whilst being very human understanding the urgency of the case.

Absolutely fuming to be called by this debt collection agency close to end of business Friday when I’m sitting by a pool on holiday. I missed the call. I call back to be told that they can’t tell me what it’s about. I google and find it’s a debt collection agency. I call and ask what it’s about as to my knowledge I have NO DEBT. No, I’m not reassured that it’s Irwin Mitchell calling to see if I’m entitled to a fee remission for a claim they are dealing with. No, not that. Instead I’m told I have to wait to speak to a person who isn’t answering their phone. They don’t know what the amount of debt is or who I’m supposed to owe.

When I do speak to this person it turns out it’s nothing, I could deal with it by email next week. Nothing urgent. Not about a debt claim at all. I’m absolutely spitting chips to be cold called about NOTHING and that some bored person just doesn’t give a monkeys nuts that they leave someone stewing for an hour or maybe a whole weekend! Outrageous ! I’ve logged a complaint.

Why the hell do they think that I’ll be happy to discuss the nature and extent of my finances while going about my business during the day to a total stranger on a phone call. They need to give their heads a wobble ! I’d give them zero stars if it were possible

I don’t have a reference to quote (because no one gave me one!) but when the review is looked at by Ascent perhaps the reader at this company can advise IM and any other agency to use email instead of asking me to call and talk about it!!!!

The discussion was concise, productive, understanding and came to a mutually agreeable outcome

Spoke to nigel who was a great help and makes you feel at ease in a difficult time.

This company is completely incompetent. Eviction notice received, Mortgage up to date with santander and ascent wouldn't cancel the possession order on my house as I had no reference number. The reference number they told me was on the letters that they never sent me. But they couldn't check if they had actually sent the letters as they couldn't access my file without the reference number. Santander had to step in and stop the eviction themselves as Ascent refused to help me. Yanik from Santander was the only person who helped me, Yanik was incredible and I'm very grateful to him.

Almost homeless because they couldn't access an account without a reference number that nobody had access to!

The stress has been incredibly difficult to deal with. I've had 2 days off work trying to sort this out which has cost me as I have no sick pay.

The staff based within the Russell Drive branch, Wollaton, Nottingham are consistently patient, knowledgeable and supportive.
Without exception the staff are kind and willing to help with any questions. Nothing is too much trouble.In particular most recently Martina.
Much appreciated.