GreenFi Avis 1 754

I have had aspiration for about a decade now. Always have been amazing

I had this account since 2020 I received a settlement and as soon as it was deposited into my account $126,000 went missing. The statement that I received on my phone is not the same statement that they have on their end and I found that out when I called to ask why my account had no money there’s no way in hell that I have receipts for everything and I couldn’t get help they told me there was no money missing. Although they’re the ones that admitted that there was a statement different from the one I can see to what they could see immediately after I showed them that it showed the balance being wrong after the deposit They typed up some BS letter, showing some a different amount than what they gave me on the statement and closed my claim that they didn’t even give me a claim number & didn’t actually try to investigate They just gave me the runaround. Don’t bank with them they are just a bunch of thieves.

Arjay made it easy to fix my issue. He was kind, sweet and professional. Very happy experience.

Aspiration is a very unique company. Their customer service is excellent. I love that you tell them how much you want to pay for their service and that by joining the tree program. Every month they'll tell you how many trees you planted, it's a great program!

Only difficulty is it isn’t easy to get to talk to a person. You have to go through a maze to get to a connection to talk to a person.

Aspiration teams are always friendly and very helpful.

Great customer service. Solved my issue quickly. Thank you!

Kind, friendly and knowledgeable. Really cared about the problem l was experiencing and solving it.

Aspiration is an efficent well running, well organized economically friendly way to do your day to day banking.

Customer service was exceptional and supported my needs, helping to get my issue handled with care.

Angelica Went Above And Beyond To Meet My Customer Service Needs !! Love Her To Death, Promo Her !!

This bank used to be awesome but has since gone seriously downhill the past few years. The customer service reps used to be English speakers, but now are impossible to understand. It takes them half a month to send a new debit card if it’s lost. Today I even had a representative turn off my debit card after I specifically said not to do that bc I’m a single mom and my child needed to get food. I’ve been on hold for an hour trying to speak with a representative.

My customer service rep was fantastic. However, being made aware that Aspiration is incompatible with GoFundMe was unthinkable. After two years with this bank, I will be getting a card at a different one that allows me to donate to those in need. I've had to resort to venmoing friends who can donate for me. It's absurd.

Absolutely unacceptable quality of customer service. I've been repeatedly calling and monitoring my emails for the mysterious "email regarding this matter containing the instructions to unlock my account" for weeks now.

I don't why I chose to use Aspiration as my main banking institution but PLEASE BEWARE before you wind up like so many other people. Completely screwed by being locked out of your own account. The Philippines based called center "support" is nothing short of the bare minimum of care.

Like WHAT DO I HAVE TO DO DO TO GET ACCESS TO MY FUNDS?! STOP TELLING ME TO RESPOND TO AN EMAIL THAT SIMPLY - DOES. NOT. EXIST. MY 4 YEAR OLD DAUGHTER DOESN'T UNDERSTAND WHY WE CANNOT PURCHASE FOOD!

A way to save money and know that your money is safe.

Great customer service! Very friendly and attentive.

The Customer Service Agent was courteous and helpful. He answered my question with dignity and respect.

Always professional and always answer our questions and always solve our problems