Just opened my account recently made one $200 deposit from my main bank account no issues spent the money made two more deposits on 5/2 and I was emailed an account closure letter on 5/4 for no explic... Voir plus
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I've been an Aspiration customer for 9 years now going on 10 and this was at one time a great bank but no longer. If you need to deposit a paper check forget it you'll be told over and over that your... Voir plus
L'entreprise a répondu
I've had an account with Aspiration for several years now. And it's been fantastic. With the low fees and green efforts I feel good in keeping my monies with them. One negative it IS an online bank s... Voir plus
L'entreprise a répondu
I really appreciate the staff, Sonny in particular. He was so kind, helpful and solved my issue very quickly. Aspiration is a great banking service and their app functions very well. I only wish they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
GreenFi is a climate-friendly financial firm. GreenFi helps our customers spend, save, and invest with a conscience so you can make money while making the world a better place. And, unlike the Big Banks, we don’t use your deposits to fund oil pipelines or turn your fees into campaign contributions to the politicians that work against you. The GreenFi Checking & Savings account offers up to 6% cash back, up to 3.00% annual percentage yield (APY), and unlimited fee-free withdrawals at our network of over 55,000 ATMs. Through our Pay What is Fair program, you choose your own fee based on what you think we deserve, even if it’s $0. Terms and conditions apply, see greenfi.com/policies for details.
Coordonnées de contact
3,5
Moyen
2 k avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Karina was very helpful and friendly…
Karina was very helpful and friendly and even when I couldn't provide a piece of information needed she worked with me until my issue was resolved. Great customer service 👏 👌
16 août 2024
Avis spontané
Réponse de GreenFi
That's such a great feeling! We're glad we could assist with your concern. Thanks for helping us save the planet!
I was excited to find a bank which felt…
I was excited to find a bank which felt more aligned with my values. I moved to a small town and needed to continue using Wells Fargo for the immediate future. Due to inactivity, my Aspiration account was closed and there's no option to reopen. I found this disappointing.
15 août 2024
Avis spontané
Réponse de GreenFi
We're so sorry to hear this and apologize for any inconvenience this may have caused. After several years of activity, we close customer's accounts to keep things organized and at a minimum. If the option to reapply is available in the future, we'll let our former customers know.
I stumbled upon this app…
I stumbled upon this app several years ago.
Aspiration is easy to navigate and deposits are FDIC-insured up to $1.25 million per depositor. Which I love! I swear, this app makes me want to save. Just need the money! Lol!
15 août 2024
Avis spontané
Réponse de GreenFi
We're all about saving money and the planet! Thank you for the awesome review and helping us make an impact!
Aspiration is a game changer, but lately...
Aspiration has been a game changer and I really love their friendly service. However, lately my card has been getting blocked/declined more often than usual. In fact, I've had to call them 5 times this week (3 times in one day) to ask them to lift the "fraud alert" off my card. I mean, I like the safety and all, but I've never had my card declined this often. Now I'm trying to make a simple, everyday purchase after 9 pm on a Saturday, and my card is declined AGAIN. And there's no customer service available so I can't complete the purchase until they're available on Monday. It's infuriating!
10 août 2024
Avis spontané
Réponse de GreenFi
I'm very sorry to hear about this experience! I can't help over social media, but if you share your information we can look into why your card is declining often. Our apologies for any inconvenience this has caused. We appreciate you helping us save the planet!
I love this bank and have been using it…
I love this bank and have been using it since 2019 and seems to me they actually care about their customers. I will forever bank here as long as they exist being I've never had any issues whatsoever. Highly recommend this green bank!
5 août 2024
Avis spontané
Réponse de GreenFi
Thank you for the in-depth review. We're all about that joyful feeling! We appreciate you helping us make an impact!
To representative was totally helpful…
To representative was totally helpful and very thorough and knowledgeable.
2 août 2024
Avis spontané
Réponse de GreenFi
That's great to hear! We strive to give customers our best service.
Ease of contacting the customer service…
Ease of contacting the customer service part of the company. Fast and efficient!
3 août 2024
Avis spontané
Réponse de GreenFi
We're glad we could make it a breeze! Thanks for helping us save the planet!
The person I spoke to whose name was…
The person I spoke to whose name was ash was very friendly and knowledgeable.
31 juillet 2024
Avis spontané
Réponse de GreenFi
We strive to give our customers our best! Thanks for helping us save the planet!
Very professional customer service
Very professional customer service that solved my problem quickly and professionally. I felt heard.
28 juillet 2024
Avis spontané
Réponse de GreenFi
We're glad we were able to assist with your concern. Thanks for helping us make an impact!
Service was very good the personality…
Service was very good the personality spoke to was very knowledgeable and very helpful it was over my issues
25 juillet 2024
Avis spontané
Réponse de GreenFi
Great to hear! Thanks for helping us save the planet!
The customer service Representative was…
The customer service Representative was great efficient and helpful. However I'm not pleased how my disputes are being handled. I was incarcerated at the time the unauthorized charges were made. I'm not understanding you gave me credit for the small amounts but not the larger ones
How can you approve one and deny the others when they all were apart of the same claim
25 juillet 2024
Avis spontané
Réponse de GreenFi
Thank you for the in-depth feedback. We're always trying to improve our services, so I will inform our team of your comments. Regarding your dispute, you may request a reinvestigation of the claim or you may choose to contact the merchant(s) directly for further resolution. Please email us or give us a call at 800-683-8529, from 6 a.m.-6 p.m. Pacific, Monday through Friday. We appreciate you helping us save the planet!
Team that cares
Easy to resolve my problems and wonderful customer service!
23 juillet 2024
Avis spontané
Réponse de GreenFi
Such a joyful feeling! Thank you for the review and helping us make an impact!
Very knowledgeable
23 juillet 2024
Avis spontané
Réponse de GreenFi
Awesome to hear! We appreciate you helping save the planet!
Unparallelled Customer Service
Agent/representative did everything exceptionally well.
21 juillet 2024
Avis spontané
Réponse de GreenFi
Glad we were able to help resolve your issue. Thanks for helping us save the planet!
Be efficient and detailed on what you want and or need help with.
This was one of the few conversations that I had with a professional over the phone. Answered all my questions and help me with every situation I needed.
18 juillet 2024
Avis spontané
Réponse de GreenFi
Awesome to hear! Thanks for the review. We appreciate you for helping us make an impact!
They were able to help me start the…
They were able to help me start the process of resolving my issue
18 juillet 2024
Avis spontané
Réponse de GreenFi
That's great! Thanks so much for leaving us a review.
Réponse de GreenFi
Thank you for leaving us a review and helping us make an impact!
Réponse de GreenFi
Glad Richard could easily help resolve your issue. Thanks for helping us make an impact!
Réponse de GreenFi
We're all about that joyful feeling! Thanks for leaving a review for us. We appreciate you helping us save the planet!
Online Financial Institutions are the Future
I was introduced to Aspiratin through an ad online. I like online financial institutions. This is where we are now, so why not. I have had a good experience with Aspiration over the past...almost 2 years. I called for the first time yesterday and my problem was answered and resolved within an hour. Appreciate that.
15 juillet 2024
Avis spontané
Réponse de GreenFi
We're glad we could make your banking interaction smooth. Thanks for the awesome review and for helping us save the planet!
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