Assault Fitness Avis 22

If I could give a -ve rating, i would. This company is awful, products might be good if you ever receive the products ordered.

I ordered an Assualt Bike Pro X back in Nov 2025 it is April 2026 and i still have received it. Was meant to be shipped in Jan 26. Delays on delays, lack of communication and then when emailed for an ETA they suggested an additional 2 month wait - pushing towards June 2026.

Do not bother ordering items from them, look elsewhere as the management of the company is joke!

Bought Assault Bike Pro X locally in Nov 2023. A belt broke despite minimal use in September 2024. I paid $200 to repair. Belt broke again in August 2025. I've been waiting ever since for replacement bike they promised to ship in December. I keep hearing excuses and told about delays. No response at all for a couple months. I wanted to use it to rehab after knee surgery.

Bought an Assault Bike Pro X brand new and it showed up with a loud knocking sound right out of the box. Not a minor issue — something is clearly wrong internally.

What’s worse is the complete lack of support. I reached out expecting basic troubleshooting or replacement parts, but they couldn’t even properly diagnose the problem and were unwilling to send parts to fix it. For a premium-priced bike, that’s unacceptable.

You’re basically gambling on whether you get a working unit, and if you don’t, you’re on your own.

Would not recommend.

I’d leave 0 stars if I could. The company is horribly mismanaged, the customer service is as bad (if not worse) than I’ve ever experienced. You are better off going with a low-budget, North Korean quality pile of garbage company than Assault.

BUYER BEWARE!! I ordered my new bike last November and expected delivery in December. I have still not received my bike as of mid-March! I cancelled the order and now they can't process my refund. Warning: this company is actively selling items they do not have in stock. If you order a bike expect a 4-5 month shipping delay. If you ask for a refund, expect that to take an unreasonably long time as well. Some might call it incompetence but honestly it is closer to fraudulent!

Update as of 3/31/26: Order cancelled and Affirm disputed but still no refund. The company claims to be shipping but I have not read any reviews that confirm that. My nice new Rogue bike was ordered and delivered in less than a week. Excellent construction, shipping, and customer service from Rogue.

SCAM SCAM SCAM SCAM SCAM

DO NOT ORDER FROM THESE GUYS.

Had to file a credit card dispute for them to get my money back. They have NOOOOOO customer service. You will not get a response from them. No calling, no email, their chat bot DOES NOT work.

2 months after my dispute, we are getting letters from Fed Ex stating that we owe them money for the shipping for Assault Fitness when (ironically, shipping is free with their purchase), so that is something we got to iron out.

Moral of the story... Go with Rogue Fitness or somewhere else. DO NOT BUY

I ordered a treadmill in December and never received it. I canceled the order in February and never received a refund. Do not shop here. It’s a scam

I ordered an Assault Runner Classic treadmill via pre-order on the Assault website in October 2025. Delivery was promised in Nov/Dec 2025. I had not yet received my treadmill or an order update in mid December. I attempted to call customer service and the line was not answered multiple times when I called. I emailed customer support and I received an email response that delivery was expected in January/February with no explanation as to why there was a delay. In early February 2026 I had not received the treadmill and requested a cancelation and refund. I did reach a customer service agent who informed me that many customers get so tired of waiting for refunds that they file claims with their credit cards to get their money back faster. This company will not say when my refund will be processed because accounting is "backed up".

This company has not been forthcoming with information and has been difficult to reach. I have now been waiting for a refund for over two weeks with no response to my email asking when I can expect to see a refund deposited to my account. There are other similar treadmills sold by companies that MUST treat their customers better. Shop there please.

Ordered in November 2025 ,its February 2026 no treadmill yet maybe March. I cancelled the order and am waiting for refund of money. What a joke this company is!!!I was told i would get a refund in 7-10 days ,its been almost 1 month and no money and no answers. Do not go near this business!!!

If I could give Assault Fitness zero stars I absolutely would!

I ordered a Assault Runner Elite treadmill in April 2025, it was advertised that they would begin shipping in May. Well, as of today I still have yet to receive my merchandise. From what little investigation I’ve made, I am not alone. Also, I’m hearing that persons who have requested refunds have been told they cannot be processed at this time. For all the people still waiting for their treadmills - To throw salt in the wound, Assault Fitness is now doing a promotion where if you buy any runner, you get a free assault bike included. What an absolute joke. Screwing over everyone who has been waiting 9+ months for their treadmills with an offer that they can only take advantage of if they cancel their order and re-order, putting you further back in the line. This company is garbage!

I've had the same experience with Assault Fitness as others in that I bought an AssualtRunner Elite Treadmill in March of 2025, told it would ship in May, then June, then July, then September at which time I cancelled the order and requested a refund. Was promised a refund but of course it's never come and repeated attempts to contact them hasn't resulted in any return communication. I filed a complaint with the California Attorney General's office as I have no other recourse that I can think of. DO NOT, DO NOT, DO NOT do business with these thieves. You will certainly regret it!

I ordered a treadmill on 10/26/25. I immediately cancelled the order. It is now 12/31/25 and I still have not received my refund. I have called at least 8 times and used the Chat service at least 5 times. In all those phone calls I only was able to speak to someone 2 times and the rest of the time no one bothered to call me back.
This has been the worst customer service I have experienced in 60 years on planet earth!!!!!

I want to share my experience with AssaultFitness.com to warn others before making a purchase.

On June 16th, I purchased an Assault Runner for $3,500. The product was never shipped. I first requested a shipping update on September 12th, and after receiving no response, I requested a refund on September 30th.

When I finally received a reply, Assault Fitness confirmed my refund was approved, but provided no explanation for the failure to ship or respond. Since then, more than two weeks have passed with no refund, no communication, and no accountability — despite my repeated outreach to five different departments, multiple phone calls, and attempts to reach them via online chat.

After reviewing the Better Business Bureau (BBB) and other consumer review platforms, it’s clear this is a common pattern:

Customers report that orders are not shipped.

Refunds are promised but never issued.

Communication is ignored after payment is received.

It appears that Assault Fitness may be experiencing serious cash flow issues or engaging in deceptive practices, taking customers’ funds without fulfilling their obligations.

For anyone considering doing business with AssaultFitness.com, I strongly recommend proceeding with extreme caution — or avoiding them entirely until these issues are publicly addressed and resolved.

I ordered a runner in April 2025 that was supposed to be to be shipped in May. Then it was mid June. It never came. I requested a refund in July 2025. It is now Oct 2025 and no refund due to finance issues. This company is a thief and not reliable. Do not order anything from them if you value your money.

Assault is a totally illegitimate business. They are advertising products they never intend to deliver. They will also never refund your purchase. They actually lied to my bank and told them they refunded my account, which obviously didn’t happen for me or anyone else. They are clearly underwater and planning for bankruptcy. In the meantime, they are scamming as many people as possible. I’m certain a class action lawsuit will be opened and this company will be federally barred from conducting future business. Hopefully criminal charges can be brought given fraudulent activity and a total disregard for consumer protections laws. Protect yourselves. Never purchase anything from this company.

Absolutely terrible. These guys refuse to pay out independent techs for work completed and can't be reached at all.

Asking someone to provide a service with no intention of paying for it is a crime. These guys are criminals.

This continues to get worse…Assault sold me a product that ended up having a 4 month lead time, after saying it’s a one-month lead time at the point of sale.

I have since sent 27 emails, spoken with 2 people…and now you’re telling you I need to dispute things with MY credit card company, and that the company is delayed in issuing refunds? I’m just amazed Assault is in business after conducting business this way, which I think is pretty suspicious from a revenue accounting perspective.

Like others have said below, I pre-ordered my Assault Fitness Runner Elite in March with an estimated delivery of mid May. Hearing all the raving reviews from youtubers and also various websites, this did not seem like much trouble. The estimated date arrives and still no update on shipping so I contact their customer support who gives me an exact shipping date/delay to 7/24. As the date arrives once more, I still get no information of shipping and contact customer support via their website. They then proceed to tell me it's delayed till September-October with no date nothing. I am now going through their refund / cancellation process but I'm expecting to potentially dispute like others have done with how bad their communication and basic customer service has been. You would think that a company selling premium products at such high prices would be more professional towards their customers. If they can't even succeed at that part, how does that give any confidence in owning their product? Please stay away and save yourself the headache!

I would give a minus star if I could. Pre-ordered an elite treadmill in March for a mid-May delivery. You guessed it, mid May came and went and no notification. Reached out to customer service and was told it would be July/August for delivery. I cancelled order on May 21st and was told that a refund would be processed and I should see it on my credit card statement in 7-10 days. It is now 6/16 and no refund. Reached out to customer service and was told they would reach out to finance department. 3 days later had to reach out again and was told I should hear something within a week. I have since disputed the charges on my credit card.

I preordered AssaultRunner Elite in February for a early April delivery date. I never received any updated delivery status from Assault Fitness until I reached out. They told me that I would receive shipping info by April 14. I reached out again a week prior to the date to ask about the info, and they said it would ship on April 14. April 14 came and went, no notice that it shipped.

I reached back out and asked them what was going on. They told me they changed the info on their website to say that it wouldn't ship until June. By the way, this is after they took my $4k... No communication, no product delivered, no way in hell I'm dealing with this unreliable company. Cancelled my order. I don't believe they even have the product they're selling in stock at all.

Don't shop at this business, there are plenty of other high quality manual treadmills from reputable companies that actually care about their customers.