I've received a response within the same day for every email I've sent - much better than some companies who leave you waiting days or weeks!
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Lisez les avis des autres
Great response time, came out within 24 hours of my washing machine breaking down. Was fixed the same day, highly recommended
Customer service lady was really helpful, booked me in for a new washer next day
Washing machine problem. Call was answered efficiently. Very good and presenable engineer arrive and quickly assesed repair requirement. Parts were ordered and another very good engier of same standa... Voir plus
4,9
Excellent
165 avis
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Amazing customer service, no problems.
Amazing customer service. Always friendly, been with these for coming up 3 years and never had a fault to give. Always helped me with any needs or questions with just a quick call. Couldn't recommend them enough.
26 février 2021
Avis spontané
Machine came a day late but they rang…
Machine came a day late but they rang me to apologise. Thankyou
26 février 2021
Avis spontané
Thank you very happy with the service.
26 février 2021
Avis spontané
Excellent service !!
Excellent service !!! I have had my washing machine covered with assure guard for the last 3 years never had a problem with the service and very helpful. I rang regarding the breakdown on my machine and was assist by a very helpful young lady, who was very polite. They had my machine replaced for me, that I am very happy with.
Thank you Assure Guard, for your helpful service.
26 février 2021
Avis spontané
Been with assureguard for the past 3…
Been with assureguard for the past 3 years and I’ve had no issues with my machines! Unfortunately my cooker went wrong on Monday and a kind young lady called me back promptly and dealt with it with high professionalism! I now have a brand new cooker and I have been baking cookies this afternoon! Thank you assureguard!
26 février 2021
Avis spontané
Had a service plan for over 5 years now…
Had a service plan for over 5 years now with Assuregaurd and i am so impressed!
I’ve had 2 breakdowns within the last 2 years and the response was amazing!
Amazing customer service and they had someone out each time within 24-48 hours!
The lady i spoke to was so helpful and i couldn’t have had a better experience!
Will never go anywhere else!
26 février 2021
Avis spontané
Fantastic service
Fantastic service, always helpful and never had any problems when calling and speaking to their staff. Thank you for your service ASSUREGUARD
26 février 2021
Avis spontané
"We are sorry we were not able to meet your high standards with regards to our service levels."
I had a Service Plan with AssureGuard over a 3 year period (2018 - 2021). When a fault developed with my Washing Machine I was told it was not repairable due to its age and no engineer would attend to examine the fault.
I was alternatively given a number of unsatisfactory options; however on reviewing the T&C found them questionable. On relaying this I found myself being challenged by an extremely Combative, Aggressive and Unprofessional Customer Service Advisor named Sara who was Argumentative and Rude at every encounter.
I consequently had to write to the Director citing the AssureGuard Pledge/Mission Statement to “..provide top quality customer service and speedy fault resolution.." and "..getting things fixed as quickly and conveniently as possible is our number one priority.”
AssureGuard's response:
"We are sorry we were not able to meet your high standards with regards to our service levels."
Totally laughable really as the "high standards" is their Pledge/Mission Statement, about their very own service levels, found on their website??
Poor Customer Service, coupled with an inability to take responsibility for that is an unfortunate combination and not the Customer Experience/Journey one expects in today's business climate.
I eventually received a surprise refund and thankfully no longer have to use/liaise with this company.
Update:
Thank you for your response and explanation.
I have had some issues with my DeskTop affecting completing this review - but thank you for kindly keeping count.
It is a shame this level of scrutiny was not available to ensure I had a more positive Customer Service experience.
26 février 2021
Avis spontané
Réponse de Assureguard
Hi Ms McDonald
We are sorry to hear that you remain unhappy. During Covid, we have changed our processes slightly to ensure we don't send engineers to customers homes unnecessarily. Regardless of this, due to the age of your machine it was beyond economical repair.
We can see that you have updated this review a total of 54 times so far in the 12 hours since you have left the review. Since we started replying to this review we note you have now updated the review a further 2 times. It may be that we are not able to properly reply to your review as it is being changed so often, we are sorry that we seem to have upset you so much that you are spending this much time on the matter. We did initiate a full refund as it was clear that there was no chance we could please you. We can't please everyone sadly, but we certainly try. We wish you well and will certainly take on your feedback, thank you.
Amazing service
Amazing service. Called in because my washing machine broke down. Sent an engineer withing 24 hours and fixed it.
Thank you
30 décembre 2020
Avis spontané
5 star experience so far thank you very…
5 star experience so far thank you very much.
11 décembre 2020
Avis spontané
I can't complain they do what they say…
I can't complain they do what they say they will do. I am more than happy with the service. Thanks.
1 décembre 2020
Avis spontané
Excellent company
Excellent company, rang in regarding the breakdown on my washing machine, they had a engineer sent out within 24 hours. My machine is now fixed, a very happy customer 😊
1 décembre 2020
Avis spontané
Efficient!
Customer service answered the phone very fast and had my query dealt within minutes. I feel at ease knowing they provide such prompt service
8 mars 2020
Avis spontané
Can't fault them
Can't fault them! Assureguard dealt with my issue swiftly, i'll definitely be returning.
8 mars 2020
Avis spontané
Magnificent service!
Just recently used Assureguard and cannot say a bad word with the spot on service they provided, for me and my wife. Will definitely be coming back more frequently. Thank you for the people at Assureguard!
8 mars 2020
Avis spontané
Very helpful
The woman who answered the phone was really polite and had breakdowns call me to arrange my appointment, very helpful.
8 mars 2020
Avis spontané
Amazing and quick service
Amazing and quick service! Solved my problem with no hassle at all.
8 mars 2020
Avis spontané
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