Assureguard Avis 

165
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've received a response within the same day for every email I've sent - much better than some companies who leave you waiting days or weeks!

Noté 5 sur 5 étoiles

Great response time, came out within 24 hours of my washing machine breaking down. Was fixed the same day, highly recommended

Noté 5 sur 5 étoiles

Customer service lady was really helpful, booked me in for a new washer next day

Noté 5 sur 5 étoiles

Washing machine problem. Call was answered efficiently. Very good and presenable engineer arrive and quickly assesed repair requirement. Parts were ordered and another very good engier of same standa... Voir plus


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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4,9

Tous les avis

(165)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, very reliable company to fix my washing machine when it packed in! Also very approachable helpful staff highly recommend

24 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service ! Friendly staff, very reliable company, came to fix my washing machine really quickly !!

24 janvier 2019
Avis spontané
Noté 1 sur 5 étoiles

Looked at my bank statement

Looked at my bank statement , they have been taking £9.90 a month since March .I didn't realise as I thought it was domestic and general .Rang them up the person sounded about 10 years old! Cancelled my direct debit today ! On a low income and now out of pocket.Trading standards involved

3 novembre 2018
Avis spontané
Noté 1 sur 5 étoiles

Avoid

Domestic Assureguard is linked to a registered company called IFL Marketing Ltd.

I have had a similar experience to other people leaving reviews.

Contact Trading Standards if you need legal advice on what action to take.

22 octobre 2018
Avis spontané
Noté 1 sur 5 étoiles

I like most of you were misled by this…

I like most of you were misled by this company, I have for years used domestic and general. I was not going to pay £25 to cancel policy so mistakenly thought I’d remain with them for just 12 months , making monthly direct payments for the policy. Unfortunately I had to call them last week as my machine developed a problem. They called me this morning to inform me that an engineer will not be coming unless I pay the remainder of my monthly direct debits today for the rest of the years policy!!!!! How disgraceful!! Why offer MONTHLY direct debits when they only send an engineer if you pay a years payments!! What a terrible company. When I tried to question why the operate in this manner I was put through to cancellations. Please be aware of my review.

28 août 2018
Avis spontané
Noté 1 sur 5 étoiles

Domestic Assureguard, Be very aware !

I received a letter from Domestic AssureGuard laying out an agreement to provide an annual service agreement for a " Free standing washing machine (not a washer dryer), together with a Direct Debit summary. I then noticed a DD had been set up on our account, but managed to contact our bank to cancel it and reverse the first debit.
At no time had we contacted this company as we had alternative arrangements for our machine. Where did they get our details from, including our bank details. I will be contacting the Information Commissioner and Trading Standards on this.
Be wary of this company and reject any approach.

16 août 2018
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs.

Ensure that you read all the reviews. Always ask them to provide your policy number to verify. If they are not covering you, they can't provide that even though, I'm led to believe, they can get other details from the insurers database. They could not tell us any specific details about our appliances, dates of cover commencement and direct debits so were clearly up to no good. . . . all they knew were expiry dates.

31 juillet 2018
Avis spontané
Noté 1 sur 5 étoiles

Bad information

On the start of June assure phoned me saying my policy was about to expire,He informed me the price to RENEW the cover I agreed.He also informed me cover has stated straight away.
3 weeks later I had another call saying the same thing.
TODAY I tried to make a claim and was told the cover had to be in placed for at least 3-4 mounts or pay xxx amount.I cancelled it, after thinking I phone back to pay the amount and s get my application sorted.But have been told the policy has been cancelled a refund will be paid within 5-7 working days.The cover I had was a new policy not renewed and there sales team never told me it's a that.
Be very careful of this company.

18 juillet 2018
Avis spontané
Noté 1 sur 5 étoiles

I too was a victim of this…

I too was a victim of this company. I was under the impression that they were domestic and general and said they couldn't renew due to gdpr. Luckily I noticed things were not right when the plan info came through. I have cancelled, notified my bank and I am in contact with Domestic and General with regards to reporting to the proper authorities. Avoid!!!!
Edit: today I received an email saying that asureguard have flagged my review as defamatory and/or illegal.
I see they have removed the 'domestic' from their name. Perhaps they have turned a new leaf and are no longer leading people to believe that they are Domestic and General in order to gain revenue.
I would say go with the real Domestic and General and avoid this company.

5 juillet 2018
Avis spontané
Noté 1 sur 5 étoiles

Oh no looks like I've become a victim…

Oh no looks like I've become a victim too. Said they were D&G that my policy was due to expire and that due to GDPR they weren't allowed to hold banking details. So I stupidly believed them. But have not received any documentation.

1 juillet 2018
Avis spontané
Noté 1 sur 5 étoiles

I too was misled into thinking that the…

I too was misled into thinking that the lady was from D&G. I even asked her if that was the case and she assured me that she was. I have now cancelled my Direct Debit after one payment, having seen on my bank statement that the usual DG payment also went out. How can these people be allowed to trade at all?

19 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company

Avoid this company! I've just had a phone call from them pretending to me D&G claiming I need to renew my washing machine cover....luckily I realised they was dodgy so managed to get him off the phone, but not before he had checked my card details, I've now cancelled my card with the bank....quite shocking really!!

11 juin 2018
Avis spontané
Noté 1 sur 5 étoiles

Recieved a letter at my parents address…

Recieved a letter at my parents address re: policy renewal for a washing machine i dont own they had somehow got my bank details but i dont know how!! i phoned them to enquire and get the policy cancelled which they say they have. AVOID

7 juin 2018
Avis spontané

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