Aster Group Avis 

Although a bit slow found it very useful and the lady I spoke to was very helpful

Im wrighting this only for the oprative that fixed my tv for me. He was polite he was careing and understanding of the problems ive had with this repair. He was also determined not to leave untill he,d sorted it and he did. This chap is the only one out of the whole repair service that wanted to help me.

My mother lived in an Aster property in Pewsey, she passed away in a hospice on the 11th January 2022. I rang Aster before she passed away to explain the situation and to find out what to do about her tenancy, talk about unhelpful, total jobsworth, all I got was a constant lecture on the legal side of the tenancy, all the rules I had to abide by and the most outrageous part of the conversation was if there was any rent owing and my mum couldn't pay in one payment they would charge her a £1.00 a week!! She was terminally ill, she went into the hospice on the 4th January and died on the 11th of January. My family were still reeling from the shock of her illness but Aster are like robots all they care about is money. God forbid you leave a lampshade up or a curtain pole! Everyone else I had to contact were helpful and understanding. The worst housing association I've ever dealt with.

Have had a leak in the flat above me for almost 2 weeks now . The ceiling is soaking wet , the carpet is ruined and a bookcase is in disrepair . The boxing in cotaining a down pipe is beyond repair .

Aster have been contacted by myself several times and from the person above me several times also . It took them a week to send someone around who did next to nothing to investigate the problem . Since then I have contacted them again to no avail for the leak to be rectified .

The leak itself is on the main cold water feed and needs looking at yesterday .

Aster you should hang your heads in shame ( absolutley fuming ) .

We havent even managed to buy our house yet!!

Been given a date 3 times for them to say that there is an issue and we cannot complete. I don't think they even care anymore and dont seem like they are in any rush at all. which is a surprise as you would think they would want the money!!

Heap of rubbish! Friend is due home with her new born baby, and we have no heating or hot water and they don’t class it as an emergency and won’t come out on the same day to resolve the issue! Awful, awful awful!

The property was purchased with faulty heating logged by aster 2 months prior to me purchasing the property. A further 3 months on from the purchase and the issue is still unresolved with little information about a resolution. Massively disappointed is an understatement and would advise people avoid using them if you want a service which looks to deal with customer issues in a reasonable lead time.

terrible organisation only cares about saving or incoming monies no interest in people at all

Professional and friendly crew. Process of buying house with Aster was very easy and smooth. Thanks, all of you.

Aster have been very helpful, organised, quick & available whenever I needed them.
100% recommend

Everything went very smoothly from start to finish.

No repairs completed, carpets ruined by particles of tar from poorly laid paths, road and surrounding are a building site.
Fobbed off constantly by repairs team.
NEVER AGAIN 1 STAR AS I CANT GIVE ZERO

We have found Aster very good, had a few issues & have mostly been dealt with very well, we have 2 issues that can't be resolved

We were very disappointed with the Defects Team.
Their Communication was very poor towards their Home Owners & No Follow Up to Check if the Defects had been Rectified.
We felt that their Care towards their Home Owner Customers was none existent, they Certainly don’t live up to the expectations that they portray in their advertisements about Supporting their Community.

Aster staff made the whole experience so easy.

Repair done, no fuss, friendly and helpful. Great service :-)

So far so good and keep it up.
Great services,

Moved into the property 7 months ago. Communication has been extremely slow if not non existent. Maintenance outside of the property is still due to be sorted. Higher management are extremely rude and have no time for you. They also expect you to spend your evenings trying to contact them despite being at work all day.

Everything I needed help or explanation of how anything worked, the aster team were there to help me out and explain everything to me. They were very helpful and made the whole process smooth.