Aster Group Avis 

DONOT BUY A SHARED OWNERSHIP WITH THEM THEY ARE A CON.
You will find that they put your rents up year in year out and do absolutely nothing to care for your house and then take all the profit… I would be ashamed to work for them really not recommended

The landlords Aster Group had three months before we moved in and did nothing and when we moved in the toilet electrics and heating was not working properly and they wanted us to go all winter without a working boiler and it took them two weeks to do anything when we ask for repairs they don't want to do the repairs for us and they don't follow COVID-19 Restrictions they don't like to wear face masks or providing proof that they have had a COVID vaccine and they are aggressive towards us and turning up unannounced without telling us via a letter email or over the phone they are very out of order how they treated us my wife as health conditions such as Plantar Fasciitis Sleep Apnoea Fibromyalgia Asthma Osteoarthritis Depression Panic Attacks Obsession Compulsive Disorder {OCD} Irritable Bowel Syndrome {IBS} Anxiety Constipation Agoraphobia {Phobia Of Outside} Urinary Tract Infections {UTI} Fatigue Sciatica and Shingles and i have my have my ADHD and they are very discriminating saying you don't have any health conditions and that is ridiculous outrageous behaviour and the last property we lived in was 25 Johnson Close Wells Somerset BA5 3NN and that property we moved into that property on the 27th of February 2017 and we lived there for four and a half years and the property had Black Mould Damp Asbestos and Mildew and it destroyed all of my wife's belongings and furniture my wife is 60 years old and should not have to buy furniture again she should get compensation from Aster Group and they left in that property for all that time and they knew about the damp and just did not care my wife deserves compensation she was sleeping in the living room on a broken sofa and i was sleeping in the bedroom on a broken bed and the property got so unbearable and the smell of the damp got so unbearable as well and all they wanted us to was to move into the premier hotel in wells somerset for a month but we would have to pay and also they wanted to spray damp chemicals near my wife which is wrong all aspects they did no repairs in the last property and the one we are currently living in and we feel like no one wants to help us we feel alone and is taking its toll on my wife i am worried she will have a stroke or a heart attack through the stress they put her through i have ADHD but they said we are both lying and we don't have none of our health conditions and they called me a druggie they class me as violent which i am not violent they are and our previous doctor wrote a final warning letter stating we do have our health conditions and we need help to get my wife compensation and people have the right to know how Aster Group treat their tenants because they say they can turn up unannounced and they say it's our property we can do what we want when we want plus they don't like being told no and to be rude discriminating and to bully tenants and that is downright outrageous and they are leaving us to suffer with nuisance noisy and violent neighbours which they wont even do anything about just leaving us to suffer they are now also gonna leave us all year until March 2023 with a broken obsolete boiler and water tank and its getting out of hand now and we need people to know how Aster Group treat their tenants I want it taken further otherwise I will now prosecute Aster Group for bullying me and wife we have Neighbor trouble at Johnson Close In Wells and now here at Tannery Close Street it's discrimination and we feel victimized and harassed by them so I will now be sueing and prosecuting Aster Group for this and it as now being taking to BBC News And all other Tabloids people have the right to know how Aster Group and Aster staff treat their tenants I would not recommend aster Group To any anyone all they care about is looking after the bad tenants and most importantly money my wife as been under aster for over a decade and they have never treated her in a polite respectful manner but they don't it's there rules leaving with a property that as a obsolete boiler no hot tap's broken front door handles and many other things they had ninty days to do this before we moved in did nothing we are being bullied by aster and the neighbors we live by and we had enough everyone should come together and complain about this

Mr And Mrs Underhill

We sent in a compliment about an electrician who visited our property and who did an excellent job.

Aster moved us into our property 4 years ago and informed us last month that we shouldn't have moved in due to a fault in the roof. We have had multiple tiles come off the roof, leaks and damp patches. The only positive is the contractors they send out do a decent job to repair everything.

Service charges are extortionate and are not reasonable at all. When we moved in, we paid £78 a month for service charges. Now we are paying £196 a month!! When asked for a summary of costs, you get ignored or given the same excuses as to why the price has increased. Even when you submit a request for a summary of costs, they fail to send these documents within the 30 days mentioned in the landlord and tenancy act, section 21, which is a criminal offence. However, this doesn't bother them as it seems they don't care about there tenants and just like every other big company, just want your money.

Totally incompetent . Never reply to enquiries. Promise repairs that are never done. We've had a leaking roof for over 30 years, a wood burner ( our only source of heat) that we have been told 3 times is unsafe to use and would be sorted immediately. That was 4 years ago, still the same. Our energy efficiency rating is F, a level that houses are no longer allowed to be rented at. I could go on, as could most of my Aster housed neighbours!

I have reserved a plot at monkton place in Farnham. Cannot get a viewing. Who the hell buys a house and cannot view excuse after excuse so went and had a look from outside of the plot I’m purchasing and I see very very cheap internal doors have been fitted cost to Aster about £5 each Why oh Why would you do this what idiot thought chipboard would look nice they would need to be replaced by a proper door, white panel doors they do not cost the earth I am thinking about pulling out I cannot deal with a company that is dishonest, no transparency whatsoever ever no ethics, or integrity. Excuse, after Excuse lie after lie. I would encourage people to think very carefully from part purchasing a property from these clowns. WHO THE HELL WANTS A PIECE OF CHIPBOARD FOR AN INTERNAL DOOR. GET YOUR ACT TOGETHER ASTER !!!! Give people what they pay for so far I have paid out over £1K still not viewed the house this is just the tip of the iceberg the house should have been ready January it’s now end of feb. Not gonna be ready til end May I am now having to rent at a huge cost.

Do not use this incompetent housing association

Brilliant, quick, clean, efficient, friendly, fixed and perfect, thankyou.

Very grateful to Aster. The process was smooth from the start. Although we had hiccups with the house being delayed by 5 months I was fully aware it wasn’t Asters fault but the developers. Thankful for the quick replies from the sales team.

I just wanted to say an enormous THANK YOU to Aster's repairs team. Following the recent storm I reported a fence issue on Saturday. Two days later, on the Monday, the team were out - replaced my fence panel AND the gate that had been destroyed by the same storm but AFTER I had reported the fence. I hadnt even had chance to report the gate! As a disabled customer I greatly appreciated their expedience and support to ensure the property remained safe. When Aster get it right - it is so appreciated.

I've been really pleased with the Aster Resales team. Unfortunately my solicitors were awful, but once Sarah took over my case, she really helped me through. Answering enquires quickly and keeping me up to date on what was going on.

There is a list simply too long to write about all the ways Aster have let me down. Countless repairs that are still not done 3 years later ranging from door handles that have fallen off presenting a massive fire and safety risk to big cracks in the walls, not helping me with my disability and requests made, a nail sticking out of a door frame that cut my son's foot open when we first moved in, unsuitable vinyl flooring on a base that should not be on causing uneven wear and tear and becoming lose and unstuck, countless people coming over "to fix things" and then not actually fixing them or doing such a bad job that it's broken again within a week. Paying £1000 for what? I'm so fed up with it now and have been in tears with frustration.

Absolutely shocking don’t get a house from them boilers been leaking water since December it’s now mid feb they came out so many times saying it’s containable yet I’m waking up to a flooded kitchen. They have now decided to turn my boiler off so the hot water can’t run and my girlfriend is heavenly pregnant and asthmatic. Have spoken to many different agency’s which have all said it’s illegal and against human rights to leave us with out hot water. They just want to take ur money.

The sales team at Aster were fantastic. We only dealt with a couple of members of the team, but most notably Sarah Richards was amazing from start to finish. She was always there to help us with any questions at all. She was very honest and open with us. There were times when our mortgage advisor was not very helpful and made many mistakes and there was Sarah ready to pick up the pieces for us. The seller was proving difficult even on the last hurdle and yet again there was Sarah helping us out and making suggestions. Even after we'd moved in, she was still emailing to make sure we were okay.

There are some lovely engineers at Aster and then there are some ignorant and rude engineers that should not be in this role.
The work is of a poor standard and I avoid ever having to call them out.
Timelines are unrealistic and the waiting window for an engineer for an all day appointment is appalling especially when they decide not to turn up or have been called on another job.

It's been lovely to have a new kitchen that's so much fresher and brighter than the old one. The workmen were courteous, friendly and helpful. The only slight problem was that there was a hitch in communication about me needing a slightly later start, but that doesn't affect the fact that I'm delighted with their work.

I have been a aster homeowner for just over a year, the trouble was I decided to buy just as the first lockdown started so there were long delays, but aster staff were brilliant and kept me updated at all times.
There is one thing which was terrible and that's the law firm you recommended, Direction law, they are totally incompetent, never get back to you, not taking your phone calls, breaking promises, terrible with paperwork and allowing the other solicitor to threaten me with loosing this home if I didn't sign the contract right now, I ended up signing 3 month b4 I even moved in

Aster we’re incredibly slow at responding at all contact, and not particularly helpful! Their policies on sales and taking a percentage of the sale fee for selling the house (if they do, which they didn’t for me) when they don’t even do the showing round is ludicrous!

When I was originally shown around that property as a new build I was told I could knock a wall down, if I sought permission from Aster, as it was only a stud wall. After gaining permission my father and I started to take it down only to discover it was the only load-bearing wall in the house! This then cost £1800 to remove safely. Aster say as I didn’t have this in writing from the sales rep they won’t do anything or pay anything! So misleading customers is fine by them! Obviously they can’t be trusted as they will say anything to sell a property and not back it up!
As for what your service charge pays for, your guess is as good as mine! I lived in a shared ownership property for 12 years and saw no evidence of how my service charge was spent!

Everything was done very well saying that didn't have that much direct contact with them.