Aster Group Avis 

4 times you've been told that my mother has passed away, however, you keep sending my father letters addressed to my mother and father. You were told the second time how much it was upsetting my father and still haven't stopped. Obviously don't care about people's feelings. Whoever deals with that side of things should be ashamed!

WOULS STRONGLY NOT RECOMMEND ASTER HOUSING , THEY ARE THE WORST LANDLORDS I HAVE EXPERIENCE NO PROPER SUPPORT OFFERED, REPAIRS NOT DONE WHEN NEEDED , HIGH RENTS WHEN YOU HAVE DRUG TAKING TENANT'S IN THE FLATS , OF WHICH NOTHING IS DONE ,
MONEY YOU PAY BWFORE YOU MOVE INTO A PROPERTY IS NOT REFUNDED TO YOU WHEN ON SIGNING PAPERS THEY SAY IT WILL, VERY UNHELPFUL ASSOCIATION, 2OULD NEVER RENT FROM AGAIN WITH THE PROBLEMS YOU EXPERIENCE WITH THEM ONCE TAKEN A PLACE WITH THEM VERY HARD TO MOVE OUT OF OR EXCHANGE

Grace House NW8 a new building 176 flats built by Regal developers opened September 2022 .

The basement garage has had repeated regular episodes of disrepair with faulty garage doors left insecure . Contractors fail to rectify these doors leaving open access to public . There are repeated ongoing water leaks flooding the garage floor areas . Private tenants renting the expensive flats penthouses sharing this building with the affordable living tenants with huge escalating costs re heating each flat . Each flat has its own heating that is run off a communal air source heat pump system . Aster Grouo charge tenants for heating a flat via a fulfilment company who charge a daily service charge plus KWH charges are through the roof . I lived there for 3 years and the monthly average heating bill were £150-200 for heating a small one bed flat .

My expenditure for 3 years of heating cost me £1600 for 8 months of the year

When we first moved in I received a heating bill for 2 weeks £226 !

The management were charging out at a business rate for their heating account

Many living there elderly sat in coats in the communal lounge as their flats were far too expensive to heat . Many like myself used electric heaters as it was cheaper to heat with electric .

My 3 years of living in that new building cost me as a disabled tenant £1760 x 3 years £5.280 just for heating !

That was excluding electric bills

The tariffs did reduce but nowhere to match a tarrif one would apply via a main stream gas supplier .

The building was built with NO heating on the top floor glass walled enclosed area with a few chairs tables small kitchenette toilet .

We were told to sit in our coats during the winter on the 13 th floor !

Can you imagine living in a new building overlooking Regents Park with a specific area enclosed to be used as a place to relax ? No heating at all

No kettle to make tea
Why provide an area to sit in with no heating no portable heater and tenants expected to buy in their own coffee tea milk .

The communal lounge has had beg bugs repeatedly as well as many flats .

. My former flat was infested I lost my furniture and did not receive a penny from Aster Group as compensation .

I moved out September 2025 to an equivalent of assisted living in Hertfordshire .

Heating included in the rent
Tea coffee hot urns 24 hrs a day

Heating on 24 hrs a day
1 member of Staff sleep in always overnight

Staff care about you and always 3 members of staff in office to 68 flats

Grace house has an office where staff are hidden behind closed doors

They are not employed or trained to interact with tenants in an appropriate way . The staff are not mature people to handle such a building of such magnitude

It’s all about cutting costs running a building with many vulnerable living there who deserve mature staff on site to be listened to

Aster Grouo cannot rent the private flats £560-860 per week so they are trying to sell them via Knight Frank Rutley

The building deserves a far more heavier financial budget to bring in a mature team of staff who are trained to run the building and communicate with vulnerable tenants in a manner that is caring .

Quite the opposite

There is one caretaker to attend to 176 flats and just 2 cleaners !

I am now living under a housing association that specialises in independent living with a team of mature staff on site that engage with tenants and bend over backwards to make you feel good about yourself.

Living at Grace House was originally managed by Alex Asrate Denyer who was a man with a plan who knew how to run a building of such magnitude . He left the organisation like many others .

Aster Group need to seriously sit up listen to this as many others living there who I am still in contact with are very unhappy .

They are not happy by the way Aster group have changed staffing

Not happy by an onsite office that is used as a hub for Aster Group meetings

Aster Group merged with Central & Cecil housing trust you swallowed up their portfolio of buildings like Ada Court Maida Vale .

I recall having to meet Alex Asrate Denyer when he was transferred to Ada Court and was shocked at the reports coming from tenants about very high infestation of bed bugs .

Carers working via agencies enter that building and transfer bed bugs into Grace House .

You have failed to set up any quarantine system re Ada Court and Grace House hence that’s why tenants with infested flats still float around the communal areas of the buildings transferring to communal lounge areas .

You simply offered me a nightmare of a tenancy with inflated heating costs and bed bugs that Infested that building 2023 .

My flat 24 was infested the flat Nextdoor 23 it spreads to flat 9 below 23

The second floor was infested .

Then I had cockroaches and flat 18

The building is infested by poor hygiene of the tenants you placed into this building that were not hygiene inspected when moved in

Aster had not paid their OVO electric bill repairing a flat I was moved out of years ago over massflooding. I got rehoused after being decanted fully due to mass main pipe leak. The bill is estimate £5,500. They used 3 years approx industrial machines 24/7. I closed my account when moved. New electric company took over meter in 24. I was in a decant home paying electric elsewhere. OVO chasing me with a CCJ. I am depressed as Aster have not paid their bill. Been through hell. In tears and depressed with litigation now! Aster have not paid their bill OVO emailed me saying landlord opened it in my name! I did not know. Aster breached GDPR this is serious OVO Statement of facts! Complaint needs resolving with Aster. I am depressed over the hell I have been through! In tears!! Court litigation stage now!! HELP! You need to pay the bill then say you will!!!! Gone on for years!

I moved into an aster owned bungalow two years ago. The experience I have had with Aster housing association has been truly horrendous. I have been treated so badly by asters independent living team words cannot express my hate towards them particularly Andrew Helms. He has broke every rule in the rule book yet he still has his job . After reading all of the other negative reviews regarding Aster one has to conclude they are nothing more than rogue landlords. I will say this to Andrew Helms. I know about all the lies you have told about me. You insulted and belittled me. You ruined my tenancy with Aster. You spread untrue gossip about me to neighbours and friends. You even lied to your own bosses when I made a complaint against you insinuating and lying blaming my complaint on an illness I don’t even have. You harassed me. You treated me so badly in my home you left a bad atmosphere in here when you left. That bad omen never left. It is still here today. I can not live in the bad atmosphere you caused and created. Hence why I will be homeless again after I move out but I will regain my happiness back. You are a bully and you should never be allowed into peoples homes. If you are a aster resident reading this , don’t make any complaints against any member of your independent living team or you risk being denied any further maintenance and repairs on your home. You also will be at risk of further harassment and intimidation. If you are not a aster resident reading this and you are considering moving into a aster property I would seriously think again.Its goodbye to Aster from me . If you honestly think I am going to carry on living in your property after the way I have been treated by your staff then you are seriously deluded.

Today I reported the main entry door into our development was not opening using the fob provided to the residents, I was informed that this was a critical emergency, now 9 hours later this has not ben rectified and care providers cannot gain access. Aster have a duty of care for their residents and this is being regally denied due to their total incompetence and could not care attitude.

This is a review for Lukus Aster repairs gentleman who has been to my house twice in two days fixing a few jobs I’m extremely impressed with the work that he’s carried out and completed to a high standard very respectful to my home and myself enjoyed having a catch with him as he’s so very easy to talk .tidied up behind himself and above that he actually fixed my issues so thank you

Our neighbours share a fence with us that is damaged. I have asked Aster to meet and discuss repair. Their representative is not interested in the slightest. Ive asked him to visit site but he palms us off to insurance companies The NHBC, anything to engage with us at the affective area.

I live in Wyke regis Weymouth. Near chisel view . Aster have some properties flats and houses. I own my home and some of the tenants in the immediate area are drug users and cause problems from there drug use to walking there dog with no leads etc.i have to be honest aster have had complaints with these issues never do anything. So I am afraid a waste of time really.

I totally agree with H Hardy's post of 10/10/25.
The same thing has happened to me. Also regarding the CEO.
I could write reams on here. This case has been going on since 2018 without a resolution.
I could write reams.
For the last 3 years I will only have contact with Aster with the written word. Even then there are many what at the very best can be called misleading comments. Because of this I always request a recorded meeting. This they will not agree to.
I would love to have a chat with you H Hardy. I feel you have gone through a lot of what I have.
What is the good of the message they always send at the bottom of any posts saying they will try to help. My emails are restricted. I cannot contact anyone at Aster except one person. I do not even have contact details for my Independent Living Officer.
When asked why my emails are restricted I do not receive a reply to this question. It is a bullying and controlling action on Aster's part.

Lived on this estate over 30 years. Aster just do not care now. I pay full rent, i feel i should just shut up and put up with it. Repairs not done properly. Complaints get me nowhere - even a stage 2 complaint is never upheld. Contact centre tell us tenants someone will contact us back - they never do. So have to keep chasing things, then just give up. Direct emails do not get answered. Very very frustrating landlord. Please DO NOT tell me to contact in, as that is just a fob off. Thank you. As you can see below they told me to contact in. No thank you. I had a chat with a team leader about not wanting a reply, as stated. Just not reading my review or respecting my wishes.

Truly terrible unfit housing association. They should be shut down in all fairness.
I live in charlton down . Dorchester. I was under synergy.then aster took over there was a drop in service etc straight away really. The housing officer matt hollinshead. Needs to be retrained or given another job in the company he is absolutely no use what so ever. The property's are not maintained or modernised as should be. They also have not what I would say is widespread but concerning . A few tenants that smoke cannabis in there properties.and don't seem to care. And as for there work men they park any where they like how they like and where there asked to move for people to get by they say we are allowed to park where we wont and have attitude about. If I'm to be honest avoid aster if you can they are shocking.

John

Unfortunately, I’ve had a very disappointing experience with Aster recently. I reached out three weeks ago to begin the process of trying to buy a shared ownership house and completed the first steps. Since then, nobody has been in contact. I’ve emailed and called multiple times, but have had zero response. Very disappointing.

I have been an Aster tenant since March 2008 and I can honestly say they are the best landlords I have ever had. I am lucky to live in a well built bungalow which I have no doubt helps. Any repairs I have needed have been carried out promptly and to a high standard and all the staff I have had contact with are friendly and great at their jobs. I have solar panels which reduce my bills a lot. Aster even fitted a tall gate to make my back garden more secure and a pretty picket fence at the front. I am a bit upset that when everyone else got a shiny white loo and wash basin in their new bathrooms I got by passed as because I had a level access bathroom fitted a few years ago they seem to think I had a whole new bathroom when all that happened was the bath was removed and a new floor was put in and level access shower. I dream of saying goodbye to my dodgy, hard to clean grey loo and basin but one day it will happen. I actually could do with moving closer to my son who lives in Fordingbridge but I want to stay with Aster because they really are the best.

Since my review earlier this year my situation has worsened. My emails to Senior staff members who have requested information have been intercepted by others in the company.
They have concluded biased reports about myself which are unfounded. My son wrote to the CEO his email was intercepted it’s time to get a solicitor on the case.

I have been with Aster for ten years. I have no complaints except for the odd time there has been a misunderstanding about the date of a repair and that has been sorted out at the time. I have a new kitchen and soon a new bathroom. I had my fence replaced with a really nice new one and even got to choose the wood. Obviously, if they knock on the door a few times and you dont answer they will leave. I have had central heating put in and solar panels. My advice with repairs is to be polite, patient and understanding with both the contact centre staff and the operatives.

HA supposed to help vulnerable ppl ,not just making money. Don't expect any repair because they sent staff out in front of yours door and turn their back without knocking,waist all your life to wait. Rent go up every year.pay attention they charge per weeks. So some months got 5 weeks you have to cover it yours self

Me and my partner have had nothing but issues since moving in over a year ago and Aster has done nothing about any of the issues we have had. Our housing offer Ed and his boss Vanessa have done nothing but lie through their teeth, gaslight us and convince us to believe they would help with issues when they had no intentions of actually doing anything.
They did nothing about the anti social behaviour we experienced for 9 months straight from nasty neighbours above us. We had so much evidence of the neighbours behaviour towards us and were told by Ed and Vanessa that they would do something and put in an anti social behaviour case of which was a complete lie. They kept saying they were doing doing something behind the scenes and couldn't tell us what it was but it turned out that they were just gaslighting us and were doing nothing. We were lied to about needing to have carpet and underlay which we got compensated for as they lied about it being a must to put down. There is a major problem with fly ripping in the bin shed that Ed and Vanessa said would sort out, put a camera up outside the bin shed and a light inside but they never did. They come up with excuses when questioned about it. They said they would do something about the drug issues in the building and would take it seriously, especially because of children living in the building and yet again, they never did anything about the issue. They change the rules whenever they want to like the no pet rule so now the building has a pest issue in the form of fleas so now myself, my partner and two very young kids are getting bitten alot which is dangerous for the kids as they can catch diseases and tapeworms from fleas. We called out of housing officer Ed for lying in an official complaint and ever since then, he has refused to talk to us as he's never around to talk to and will ghost emails so Vanessa calls us instead which we don't like as she is even more of a lier that Ed is. We cannot trust Ed or Vanessa as they are compulsive liers, gaslighters and say whatever they need to please us even though they don't actually stick to their words and do anything. We now do not report issues to Aster very much anymore as we know that we will be lied to and that nothing will happen. If we put in an official complaint, Vanessa picks up the case, doesn't take it seriously, makes false promises to fix issues and she just tries to bury our issues. We hate Aster and wish we could move because they are the worst housing association we have ever had the displeasure of being with. Aster doesn't care about any issues and only cares about money as they are very quick to threaten my whole building with charges for issues regardless of whether you caused the issue or not. We have shown Aster proof of issues with photos or videos and they still don't care. Do not ever go with Aster as you get get treated like your stupid, lied to, gaslighted and led to believe they will sort your problems out but will actually do nothing about it, if anything they cover up issues and act like nothing is going on.

I would like to warn people that aster as a group are very dangerous if any one has a problem with there house or flat or bungalow. Do what we are doing go to stage2 then fill out a n1 form to the courts you are waisting your time going though aster or thd ceo bjorn howard as hds a mp and dont cair aboug thd people just the money as i say DONT TRUST THDM

I personally have found Aster staff for my area to be really helpful, thorough and providing a service I'm incredibly grateful for.
I had another shower problem and it was immediately resolved. A problem with a leaking tap, immediately looked into. I've generally had supportive staff to help with various issues or signpost regards any housing related needs.
Some issues are beyond staff control, such as structural issues ( sound insulation is not good where I live).
Despite this, the service in my experience in my area is really good so far.
Thank you.