Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... Voir plus
L'entreprise a répondu
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We love using Async. We record offline and upload to it, and then their AI even helps us create all sorts of postings in a fraction of the time that would normally take. This has been a game-changer f... Voir plus
L'entreprise a répondu
I have been using Async for a long time (when it was Podcastle) and I love it for audio file clean up for my podcast. Magic Dust makes the audio sound like perfection. Now, with all the new features,... Voir plus
Horrible doesn’t do anything useful and on top of that they make it incredibly difficult to cancel without contacting them. When trying to it said I had the wrong email but clearly they have been sen... Voir plus
L'entreprise a répondu
3,4
Moyen
222 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Never heard of this company until a…
Never heard of this company until a £289 charge got declined from my bank. Called my bank straight away and they cancelled my card and blocked the company from taking any money. They still keep trying every few days. Total scam!!
8 février 2026
Avis spontané
Réponse : async.com
Hi there,
Thanks for sharing!
We’re really sorry to hear about the concern this caused. We want to clarify a few important points and help get this resolved properly.
We’re unable to locate any support inquiries from you so far, and we don’t see an account under your name in our system. Async was previously known as Podcastle, which may explain why the charge name looked unfamiliar.
That said, it’s not possible for us to charge a credit card unless someone actively signs up for a trial or paid plan and enters full payment details. We also do not require a credit card just to create an account.
To investigate this further and confirm exactly what’s happening, please reach out to our support team directly at support@async.com. If this is a fraud-related issue, we’re more than happy to review it with you and cooperate with your bank if needed.
We appreciate you flagging this and would like to help clear it up as quickly as possible.
-The Async Team
please pay my money back!!!!
I signed up for what was advertised as a free trial and was later charged nearly £500 for an annual subscription when I was unable to cancel during the trial period due to internet access issues. I contacted Async immediately once I became aware of the charge and spent over a week going back and forth via email trying to resolve it. Despite explaining the situation multiple times and even stating that I have proof my WiFi was not working during that period, no one showed any empathy or willingness to investigate or help. I was repeatedly told that nothing could be done due to policy. This charge has caused significant financial stress, and the lack of understanding or flexibility has been extremely disappointing. I would strongly caution others to be very careful when signing up for a free trial with Async.
30 janvier 2026
Avis spontané
Réponse : async.com
Hi Nina,
We’re really sorry to hear about your experience and understand how stressful this situation has been for you. Your case was escalated to our Customer Happiness Manager, who carefully reviewed the details you shared. As a result, we offered a partial refund as an exception, keeping one month and processing fees, which is the maximum resolution we’re able to provide under our current policies. We know this isn’t the outcome you were hoping for, but please know the decision was made with care and consideration.
Thank you for taking the time to share your feedback.
-The Async Team
Async to the rescue!
had an issue logging in recently and the customer service team at Async was fantastic. They responded quickly, walked me through the fix, and made the whole experience smooth and stress-free. That kind of support makes a huge difference.
As a newer podcaster, I can’t say enough about how easy their platform is to use. The interface is intuitive, editing is simple, and I’m able to produce high-quality audio without feeling overwhelmed. It’s helped me make my podcast, Lead with Impact, sound polished and professional from the very beginning.
Great service, great platform — highly recommend for anyone getting started in podcasting or looking for an easier way to create great audio.
Thank you Lisa for getting back to me so quickly and your kind tone, we need more of that in today’s world.
4 février 2026
Avis spontané
Réponse : async.com
Hi Matt,
Thank you so much for taking the time to share this - it truly means a lot to our team!
We’re really glad we could help get you logged back in and that the experience felt smooth and stress-free. Hearing that Async has supported you in creating Lead with Impact and helped you feel confident as a newer podcaster is exactly why we do what we do. I’ll be sure to pass along your kind words to Lisa as well - she’ll really appreciate it.
Thank you for trusting Async and for the thoughtful recommendation.
-The Async Team
I loved the platform and found that…
I loved the platform and found that customer support/technical support was responsive and satisfying.
5 février 2026
Avis spontané
Réponse : async.com
Hi Cherie,
Thank you so much for the kind words! We’re really happy to hear that you loved the platform and had a positive experience with our technical support team. Your feedback means a lot to our team, and we’re always here if you need anything moving forward.
-The Async Team
Async Delivers for Content Creators
As the host of Welcome Home: A Podcast for Veterans, About Veterans, By Veterans, I have relied on Async (formerly Podcastle) for the past 3 years, and it has become the starting point for our production workflow.
We are currently in season four, and I have edited 143 episodes on the platform so far. From day one, Async stood out for its ease of use. The interface is intuitive, clean, and clearly designed with creators in mind. Even when juggling tight schedules and multiple contributors, I can move from raw recording to a polished episode without friction or wasted time.
What truly sets Async apart are its AI-driven features. The audio cleanup tools save hours of manual work, producing clear, professional sound that honors our guests and their stories. Video editing, transcription, and content refinement feel thoughtfully integrated rather than tacked on. These tools allow me to focus less on technical hurdles and more on what matters most, creating space for Veterans to be heard.
After three years of consistent use and well over a hundred episodes, Async has proven itself reliable, powerful, and creator-friendly. I highly recommend it to podcasters and content creators who want professional results without a steep learning curve.
4 février 2026
Avis spontané
Réponse : async.com
Hi Larry,
Thank you so much for sharing this - it truly means a lot to us. We’re honored that Async has been a core part of your workflow for the past three years and across 143 episodes of Welcome Home.
Hearing that our intuitive design and AI-powered tools have helped you move from raw recordings to polished episodes with less friction, while keeping the focus on honoring your guests’ stories, is exactly what we strive for. Thank you for trusting Async and for the important work you do amplifying Veterans’ voices.
-The Async Team
AI does not work at all
If you are trying to use the 7 day trial and toggle to the monthly you will be charged $39.99 for nothing as the products AI does not work at all - just creates garbled garbage - not at all as advertised
29 janvier 2026
Avis spontané
Réponse : async.com
Hi Amy,
Thanks for sharing your feedback. We’re really sorry to hear this was your experience.
That definitely doesn’t sound right, and we’d genuinely like to help investigate what happened with the AI output. We’ve checked our records but can’t seem to locate a support conversation tied to your account about this issue yet. If you’re open to it, please reach out to us directly via in-app chat or email so we can take a closer look at your specific project and assist properly. Please mention the Trustpilot review.
We’re always happy to review examples, troubleshoot, and make sure the product works as intended for you.
-The Async Team
Unfair business practice and almost nil support
1. Business ethics needs to be improved.
2. They have suddenly stopped AI clips feature for PRO subscribers and asking to upgrade the account.
3. Support is almost nil. Maybe it is available for a particular country. No one is available for global customers. So, it is not a global product. Email response is un-satisfactory.
4. You lose time and interest if you are stuck with some feature or met with a bug.
26 janvier 2026
Avis spontané
Réponse : async.com
Hi there,
Thanks for taking the time to share your feedback - we’re genuinely sorry this has been your experience.
To clarify a few points: our support team is available Monday through Friday from 6:00 AM to 10:00 PM GMT, specifically to cover as many global time zones as possible. We do support customers worldwide, and we’re sorry if our response time or communication felt unsatisfactory in your case.
Regarding AI Clips, the feature has not been removed from the Pro plan. After reviewing your account, we can see that you’ve used 90.6 minutes of the 120-minute AI Clips allowance included with Pro. The clip you attempted to generate was longer than the remaining ~30 minutes, which is why the system prompted an upgrade to the next tier. This was due to reaching the usage limit, not a sudden removal of the feature.
We also understand how frustrating it is to lose time or momentum due to bugs or unclear limits. Your feedback about product reliability, clarity conveyance, and support experience is taken seriously, and we’re actively working on improvements in these areas. We’re happy to review any specific issues you encountered and help however we can.
-The Async Team
DO NOT buy or add any payment method to…
DO NOT buy or add any payment method to your use of their trial. This is the typical shitty tactic companies like this use to get the trial to quietly convert into a paid subscription and then pretend it’s “normal” when you get charged. Their own policies make it pretty clear how this goes: trials roll into paid plans, and once a charge is processed, they hide behind “no refunds or no prorated refunds,” with the usual “you should’ve canceled before renewal” line.
When I asked for a refund, they didn’t even address the refund request, just sent a scripted explanation about billing cycles (13th of one month to the next month on the 12th, new cycle starts on the 13th) like that magically answers anything. If you’re thinking of using Podcastle, assume you won’t see your money again once they charge you.
Do not use this service even to try.
13 janvier 2026
Avis spontané
Réponse : async.com
Hi Tom,
Thanks for taking the time to share your experience. We’re sorry to hear how frustrated this has been.
We’d like to clarify a few important points for transparency. After reviewing your account, we can see that you signed up for a monthly subscription back in October. We don’t offer free trials on monthly plans - trials are available only on annual subscriptions. This is shown at checkout before completing sign-up. Monthly plans renew automatically each billing cycle, as is standard for subscription services.
You reached out to us in January, after a subsequent monthly renewal had already been processed. While refunds are available within 7 days of the initial charge, we’re unfortunately unable to issue refunds for later renewals, which is why your request couldn’t be approved.
We understand that this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment. Our goal is always to be clear about billing and help users make informed choices, not to catch anyone off guard. If there’s anything about the platform, billing, or plans that you’d like us to clarify further, we’re always happy to help. Please reach out to support@podcastle.ai.
Thank you!
-The Podcastle Team
I've been a podcastle.ai podcaster and…
I've been a podcastle.ai podcaster and client now for almost 2 years. The team at podcastle.ai continues to invest in developing new tools and capabilities that are cutting-edge and time savers! At 85 podcast episodes in and more than 500 clips and posts created podcastle.ai has become my focused tool of choice.
14 janvier 2026
Avis spontané
Réponse : async.com
Hi Doland,
Thank you so much for your kind words! We’re thrilled to hear that Podcastle has become your go-to tool for podcasting and content creation. It’s amazing to see how you’ve used our platform to create so many episodes and clips. Our team is always working hard to bring new features that make your creative process easier and more efficient.
We truly appreciate your continued support and look forward to helping you produce even more great content in the future! 😊
-The Podcastle Team
I don't make podcasts
I don't make podcasts, so why am I giving Podcastle a five star review? Simply put the AI voice enhancement is the best I've found. I'm a commercial videographer and often the hardest thing about video is audio. Shooting interviews in challenging environments like airpots and factories is easy now I know that Podcastle can give me a beautiful studio sound, no matter how bad the recording is.
14 janvier 2026
Avis spontané
Réponse : async.com
Hi Nick,
Thank you so much for your amazing feedback! We’re thrilled to hear that our AI voice enhancement has made such a difference in your work. We know how challenging audio can be, especially in noisy environments, and it’s great to know that Podcastle is helping you achieve studio-quality sound. Your 5-star review means a lot to us, and we’re glad to be a part of your community.
-The Podcastle Team
I have been using Podcastle for editing…
I have been using Podcastle for editing for a couple of years and have no complaints. I have recently started using the recording studio as well and most of the time it works well but there have been times it has lost connection and that can be frustrating. But overall happy with the customer service I received in the times I have needed it.
10 janvier 2026
Avis spontané
Réponse : async.com
Hi Amanda,
Thank you so much for your feedback! We’re really glad to hear that overall, you’ve had a positive experience with Podcastle and that our customer service has been helpful when you needed it.
We understand how frustrating connection issues can be, and we’ll make sure to keep working on improving the stability of the recording studio. If you ever run into any more issues or need assistance, please don’t hesitate to reach out. We’re here to help!
-The Podcastle Team
Don't recommend
Not a huge fan of this site. They never notified me about my upcoming payment and then refused to refund me for the unexpected change. Also, they don't offer many good sound effects/features.
18 décembre 2025
Avis spontané
Réponse : async.com
Hi CheyAnn,
Thank you for taking the time to share your feedback. We’re sorry to hear this was your experience.
We do want to clarify that, based on our system logs, the trial reminder email was successfully delivered and opened on December 16th, more than 48 hours before the charge took place. That said, we understand how frustrating unexpected charges can feel, and we genuinely regret that this left a negative impression.
We’re always working to improve both our communication and our feature set, and feedback like yours helps us identify where we need to do better.
Thank you again for your honesty.
-The Podcastle Team
Disappointing Support and Frustrating Cancellation Process
I attempted to cancel my trial on December 10th before it expired. However, the cancellation process was not clear or user-friendly, which resulted in the system failing to register my request. As a result, I was charged $287.90 USD for an annual plan that I did not intend to purchase.
I contacted customer support within two hours of the charge to resolve this. I clearly explained that I had no intention of renewing and provided proof of my earlier attempt to cancel. I would like to emphasize that I have not used the service at all since the charge occurred, further demonstrating my lack of intent to use this subscription.
Unfortunately, the support team provided no help whatsoever. Instead of addressing the issue or offering a flexible solution, they simply hid behind rigid system policies and automated responses, completely ignoring the facts of my case.
As a consumer, I am deeply disappointed. This is not how a company should treat its customers. I have now been forced to initiate a dispute with my bank to recover the funds.
Pros: None.
Cons: Unhelpful customer support, extremely rigid billing policies.
Please be very cautious before providing your credit card information to this company.
13 décembre 2025
Avis spontané
Réponse : async.com
Hi there,
Thank you for sharing your experience.
We understand how upsetting an unexpected charge can be, especially when you believed you had taken steps to cancel. Our intention is never to make the cancellation process difficult, and we regret that it felt unclear or frustrating in your case.
For transparency, our records show that the subscription converted after the trial period ended, and the charge was processed accordingly. While we do our best to review each case carefully, we also have to apply the same billing and refund policies consistently to remain fair to all users. That said, we truly acknowledge how disappointing this experience felt and that it did not meet your expectations.
We respect your decision to pursue a resolution through your bank and will fully cooperate if they reach out for additional information. Your feedback has been shared internally, as it helps us identify where our communication and user experience can improve.
Thank you for taking the time to leave this review. We’re sorry it ended this way and appreciate you raising your concerns.
-The Podcastle Team
A Podcast platform for everyone …
I have been with Podcastle for a year now and they have been brilliant. A great easy to use Podcast site with the back up of staff whenever I need help.
23 décembre 2025
Avis spontané
Réponse : async.com
Hi Nick,
Thank you so much for being with us for the past year and for sharing this kind feedback!
We’re really happy to hear that you’ve found the platform easy to use and that our team has been there when you needed support. That combination - simple tools with reliable human help - is exactly what we aim for.
We truly appreciate your trust and support, and we’re glad to be part of your podcasting journey.
-The Podcastle Team
Podcastle has been an absolute…
Podcastle has been an absolute game-changer for my creative workflow over the past few weeks, turning what used to be a tedious editing process into a seamless, AI-powered experience. The studio-quality audio enhancement and intuitive text-based editing have significantly elevated the professional standard of my content, saving me hours of manual work. A huge thank you to the brilliant team behind this platform; your dedication to building such a polished, creator-first tool is truly appreciated, and it’s clear you deeply understand the needs of modern digital storytellers
21 décembre 2025
Avis spontané
Réponse : async.com
Hi Chandramohan,
Thank you so much for this thoughtful and detailed review!
We’re incredibly happy to hear that Podcastle has had such a positive impact on your workflow and helped turn editing into a faster, more seamless experience. Knowing that our audio enhancement and text-based editing are saving you time and elevating the quality of your content is exactly why we build what we do.
Your kind words about the team truly mean a lot to us. We care deeply about creators and their process, and feedback like this reassures us that we’re moving in the right direction.
-The Podcastle Team
Great customer service
Great customer service!
Based on older reviews, it looks like Podcastle has taken concerns to heart and made some changes. There was a billing error on my account. I was contacted the same day I reached out to ask and was refunded immediately. Support was VERY helpful. Very responsive. Very nice.
This is my first podcast and I had no idea what I was doing. The platform is really very user friendly. Click, drag, and drop. Super intuitive too. I was told my podcast sounded very professional. Thanks for making me sound good!
12 décembre 2025
Avis spontané
Réponse : async.com
Hi there,
Thank you so much for taking the time to share this review! We’re really glad to hear that our team was able to resolve the billing issue quickly and make the experience a positive one for you.
It also means a lot to know that the platform felt intuitive and helped you create something you’re proud of - especially for your first podcast.
We truly appreciate your kind words and your trust in us!
-The Podcastle Team
Piece of junk
Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they never solve the issue.
12 décembre 2025
Avis spontané
Réponse : async.com
Hi Bill,
We’re sorry to hear Podcastle has felt unreliable for you - that’s not the experience we want you to have. We can see your ticket and confirm our team has been actively working on this with you. The good news is that we’ve identified the underlying bug causing Magic Dust to fail on short clips and affecting actions like merging segments, and it’s now with our team to resolve.
Please know we are committed to fixing this for you.
-The Podcastle Team
Great technical support
I understand that it's normal with technology that not everything is controlable. I had problem getting my recordings from the online platform. The Customer service crew resolved quickly my problem by giving me great guidance, advice to ensure the problem does not come up again, polite, timely and great customer service. Thanks to Helen and George for their support.
11 décembre 2025
Avis spontané
Réponse : async.com
Hi there,
Thanks so much for sharing this, and for your patience while we helped troubleshoot. We’re really glad Helen and George were able to get your recordings back and guide you through steps to prevent it from happening again. If anything ever comes up in the future, please don’t hesitate to reach out --we’re here to help.
-The Podcastle Team
If i could leave 0 stars i would!!!
If i could leave 0 stars i would!!!! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I started a free trial and then a few days later i get charged almost $300. I reached out immediately once i noticed the charge on my account. They took 3 days to respond to tell me no they cant refund. I wrote several emails and they kept saying no they cant refund cause it's their "policy" This is something i never even used or wanted to use. DO NOT TRUST THEM !!!!! They have no ethics!
9 décembre 2025
Avis spontané
Réponse : async.com
Hi Joey,
Thank you for sharing this -- we’re really sorry this has been your experience.
Our 7-day free trial is set up to automatically convert into a paid annual plan unless it’s cancelled before the trial ends, and we always send a reminder email 48 hours before the charge so users have time to cancel or reach out if they’re having trouble. Once a trial converts and the payment is processed, our current policy doesn’t allow us to refund those charges, which is why the support team explained they couldn’t make an exception in your case.
That said, we never want anyone to feel misled or unheard. Your frustration is completely understandable, and we’re genuinely sorry this felt stressful and disappointing.
-The Podcastle Team
Podcastle has been a game-changer for…
Podcastle has been a game-changer for my podcast.
The audio quality, editing tools, and AI features make the entire production process faster and smoother. Being able to record, edit, and publish in one place has saved me hours every week. Highly recommend it to any creator who wants a simple, powerful platform.
8 décembre 2025
Avis spontané
Réponse : async.com
Hi there,
Thank you so much for the review! We’re thrilled to hear that Podcastle has made your workflow smoother and helped you save time each week - that’s exactly what we aim for.
-The Podcastle Team
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